Can't get video to play on iPad/iPhone

I have been trying to get video to play on an iPhone/iPad without success. I have tried using the FLV player and generating the accompanying files, I have tried the VIDEO.js aAction from ActionForge. I have even tried using the HTML5 video action – nothing. I cannot get anything to play on an iPad. Any help would be greatly appreciated.

http://www.affinitymarketingservices.info/1/


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This is probably to do with the video encoding format you chose. The most bullet-proof option is MPEG-4 (H263) video with AAC audio. That will play through VideoJS or Sublime Player, on any platform at all (those Actions include a Flash fall-back for IE < 10).

If you only have another format, there is a free encoder called Miro Encoder that will do the requisite conversion for you. You can also use the Quicktime 7 Pro extension ($30 from Apple) which brings many other benefits to your Mac in general, so I do recommend splashing out for it.

Walter

On Nov 20, 2012, at 7:58 PM, Jay Brooks wrote:

I have been trying to get video to play on an iPhone/iPad without success. I have tried using the FLV player and generating the accompanying files, I have tried the VIDEO.js aAction from ActionForge. I have even tried using the HTML5 video action – nothing. I cannot get anything to play on an iPad. Any help would be greatly appreciated.

http://www.affinitymarketingservices.info/1/


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Thanks for your suggestions. The file is a .mp4 formatted to H.264 and was saved using Quicktime Pro 7. “H263,” as you mentioned, was not an option. I then generated the files for the iPhone/iPad from within Freeway. It plays fine in any browser, but will not play on an iPhone of iPod. Just to make sure everything was correct, I re-created all the video files, but still no luck. I’m kind of at a loss. I’d prefer not to host the files somewhere else.

Thanks again for your suggestions.


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That would be because you are using Flash. There is no Flash on those devices.
Dave

On Nov 20, 2012, at 4:58 PM, Jay Brooks wrote:

I have been trying to get video to play on an iPhone/iPad without success. I have tried using the FLV player and generating the accompanying files, I have tried the VIDEO.js aAction from ActionForge. I have even tried using the HTML5 video action – nothing. I cannot get anything to play on an iPad. Any help would be greatly appreciated.

http://www.affinitymarketingservices.info/1/


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On 21 Nov 2012, at 04:46, “Jay Brooks” email@hidden wrote:

I then generated the files for the iPhone/iPad from within Freeway. It plays fine in any browser, but will not play on an iPhone of iPod.

What version of Freeway are you using. We fixed an issue in 5.6.5 relating to videos playing in iOS5+.

Joe


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Yes, I am using FW 5.6.5. That was the first thing I checked when I was having an issue… just to make sure I had the latest and greatest. Thank you!


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Can you post a link to the problem page?

Joe


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On 21 Nov 2012, at 13:52, Joe Billings email@hidden wrote:

Can you post a link to the problem page?

Sorry, I just saw it in the original post.


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The video seems to be working fine for me on an iPad 3 and an iPhone 4S, both running iOS6. What are you viewing it on there?

Joe


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Hi, Joe.

I actually did get it to play on the page you saw. But here is a link to the same video on an actual page of the website. It is using the exact same files, and it was set up exactly the same. I’m not sure if it’s the CSS menus that is keeping it from working or what.

http://www.lacksenterprises.com/evolve/index.html


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Hmm. Try turning off the More Efficient code option in the Page Inspector and re-uploading. Does that make it work?

Joe

On 21 Nov 2012, at 20:45, Jay Brooks email@hidden wrote:

http://www.lacksenterprises.com/evolve/index.html


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