I have a client that has been with me for about a year. I did her website and have bent over backwards to help her with it and marketing it. and now she is not happy with the fact that I am not doing changes with in an hour of her asking (even thought the contract has a 72 hour notice) or the fact that I try to tell her what should not be there for a better site (she wants all those dang affiliate ads and it does not look good - one that I would not put my name on). And all her affiliates are competitors to her. PLease understand I have bent over backwards for her and charged her minimally since she got screwed by another webdesigner for 20x what I charged her.
she wants me to relinguish my “ownership” of the site - I am fine with that since what she wants is not something I truly think will benefit her as an e-commerce site and a business.
Being fw / mac you can not just hand over files to a pc person.
You can hand over the site - all the graphics and html files can be used by the ‘new’ web designer. If you no longer want anything to do with the site, I would just hand over the ftp codes so her new team can grab all they want from there.
Any of you original files remain your property - as far as I’m aware she has just paid you for the files you have uploaded for her site.
On 17 Sep 2010, at 16:28, Julie Maxwell Allen wrote:
I need some advice please.
I have a client that has been with me for about a year. I did her website and have bent over backwards to help her with it and marketing it. and now she is not happy with the fact that I am not doing changes with in an hour of her asking (even thought the contract has a 72 hour notice) or the fact that I try to tell her what should not be there for a better site (she wants all those dang affiliate ads and it does not look good - one that I would not put my name on). And all her affiliates are competitors to her. PLease understand I have bent over backwards for her and charged her minimally since she got screwed by another webdesigner for 20x what I charged her.
she wants me to relinguish my “ownership” of the site - I am fine with that since what she wants is not something I truly think will benefit her as an e-commerce site and a business.
Being fw / mac you can not just hand over files to a pc person.
Simple. Use your FTP application to suck down all the files in her
“public_html” folder on the server. Burn them on a CD-ROM and mail it
to her.
That’s what she bought from you, not your development files and
production environment. Those are your “secret sauce” and not for
sale, only rent.
Walter
On Sep 17, 2010, at 11:28 AM, Julie Maxwell Allen wrote:
she wants me to relinguish my “ownership” of the site - I am fine
with that since what she wants is not something I truly think will
benefit her as an e-commerce site and a business.
Being fw / mac you can not just hand over files to a pc person.
Have you guys ever had a client that wanted this? and you did not like what they were asking for?
Julie
On Sep 17, 2010, at 11:40 AM, Walter Lee Davis wrote:
Simple. Use your FTP application to suck down all the files in her “public_html” folder on the server. Burn them on a CD-ROM and mail it to her.
That’s what she bought from you, not your development files and production environment. Those are your “secret sauce” and not for sale, only rent.
Walter
On Sep 17, 2010, at 11:28 AM, Julie Maxwell Allen wrote:
she wants me to relinguish my “ownership” of the site - I am fine with that since what she wants is not something I truly think will benefit her as an e-commerce site and a business.
Being fw / mac you can not just hand over files to a pc person.
I’ve done print advertising since the late '80s, and yes, I would
believe that clients want all sorts of things in their ads that aren’t
particularly good for them. The Web is no different. Maybe worse,
because of the ease and comparatively lower cost of making changes
when you do something stupid.
It sounds like this client doesn’t respect your advice, and that’s not
really a basis for a long-term relationship.
I’ve gotten into protracted battles with clients in the past, where
they were determined to shoot off all of their extremities
(metaphorically speaking) and would not take professional advice
otherwise. I know I tried too hard to convince them of their folly,
and it only hurt me in the end. They never learned.
Time to cut the cord.
Walter
On Sep 17, 2010, at 11:46 AM, Julie Maxwell Allen wrote:
OK thank you.
Have you guys ever had a client that wanted this? and you did not
like what they were asking for?
Julie
On Sep 17, 2010, at 11:53 AM, Walter Lee Davis wrote:
I’ve done print advertising since the late '80s, and yes, I would believe that clients want all sorts of things in their ads that aren’t particularly good for them. The Web is no different. Maybe worse, because of the ease and comparatively lower cost of making changes when you do something stupid.
It sounds like this client doesn’t respect your advice, and that’s not really a basis for a long-term relationship.
I’ve gotten into protracted battles with clients in the past, where they were determined to shoot off all of their extremities (metaphorically speaking) and would not take professional advice otherwise. I know I tried too hard to convince them of their folly, and it only hurt me in the end. They never learned.
Time to cut the cord.
Walter
On Sep 17, 2010, at 11:46 AM, Julie Maxwell Allen wrote:
OK thank you.
Have you guys ever had a client that wanted this? and you did not like what they were asking for?