I have set up a few questionnaire/surveys for a client using freeway and they work fine. There are four of them in separate folders which are accessible using a username and password.
The questionnaires work fine but the problem is that when anyone tries to access one and correctly inputs the username and password then the prompt box for the other directory username and passwords keep appearing as well.
I know that this is most likely not a freeway problem but does anyone have any insight into what is happening here and how I can resolve it?
Its quite frustrating.
Any help would be most welcome.
Are these 4 folders at the same level with their own user/pass or all accessed through 1 folder with a user/pass.
BTW - it is not a good idea to use any characters other than A-Z, a-z, underscores and hyphens in file/folder names - you have a space character in yours.
Hello Dave, Thanks for getting back to me.
They are four separate directories at the same level. They are in the home directory of the server where the main files for the website are.
Two of each of them use the same username and password.
Do you think the space character could be part of the issue?
I took out the space character in the directory name and so far things seem to be working. Thanks for pointing this out. It was one of these things I should have been aware of but let it slip through in my hurry.
I hope that this is the issue resolved but I’ll await some other folks testing it before closing a lid on it!
One thing you need to be aware of when setting up this sort of thing is that if you create all of the client folders within Freeway’s Site pane, then you may be sourcing a “protected” image from a different protected folder. Freeway goes to great lengths to avoid using the same image twice. This is done by an algorithm, so there’s no user control, and thus any image can come from almost any Resources folder in the same project. The solution to this issue is to use a separate Freeway document for each protected site, and an FTP application to create the folders. As long as Freeway is loading into the protected folder as if that was the “root” folder, it won’t try to link to other folders above that point. Make sure the Directory field in the Upload dialog in Freeway is set to /server_root/protected_folder_1, rather than just to /server_root/ with the directory defined in the Site pane.
Walter
On Nov 2, 2012, at 8:18 AM, tonzodehoo wrote:
Hello again Dave,
I took out the space character in the directory name and so far things seem to be working. Thanks for pointing this out. It was one of these things I should have been aware of but let it slip through in my hurry.
I hope that this is the issue resolved but I’ll await some other folks testing it before closing a lid on it!
I have also did as you suggested and uploaded the folders from separate freeway files.
All seems to be well for now.
I have a few issues with how the actual surveys appear in different browers which I want to resolve.
I’ve set things up in tables but still there is a discrepancy when viewed in Safari which doesn’t appear in Firefox. The height of the tables appears different in each browser thus knocking out the alignment of elements. I have tweaked the freeway file to account for this in firefox but the reults aare different in Safari. I would like to get more precise control and browser consistency.
One thing you need to be aware of when setting up this sort of thing is that if you create all of the client folders within Freeway’s Site pane, then you may be sourcing a “protected” image from a different protected folder. Freeway goes to great lengths to avoid using the same image twice. This is done by an algorithm, so there’s no user control, and thus any image can come from almost any Resources folder in the same project. The solution to this issue is to use a separate Freeway document for each protected site, and an FTP application to create the folders. As long as Freeway is loading into the protected folder as if that was the “root” folder, it won’t try to link to other folders above that point. Make sure the Directory field in the Upload dialog in Freeway is set to /server_root/protected_folder_1, rather than just to /server_root/ with the directory defined in the Site pane.
Walter
Oh glad I found this. I had this same issue and now I see how to resolve it. Thanks Walter for your insight.