It a worrying concern when you mention “corruptible database”. We’ve been using UK version of MYOB (keeping the software up to date) for the last 10 years or more.
Sorry David, I really didn’t mean to sound alarmist or rude.
I have had a lot of frustration with the local version of MYOB and I suspect the one you use is a different beast.
I cannot speak for the UK version of MYOB as I have not encountered it or know what code it is based on.
The reason I make the distinction between the versions is because I know the Australian version is different to the American version. When I say different, I mean fundamentally different, as in different back-ends and even different ownership by different companies. Basically two separate products. My hands-on experience only comes from the AU version. I must add also that the majority of the problems are related mostly to the Networking edition.
I work as a Mac consultant, most clients are design studios, publishing firms and small business.
What I have experienced from MYOB products (Aust only) on the Mac over the last few years is has been so unbelievable at times that it reads like fiction. (Think of an IT version of ‘Yes Minister’ ).
As I do not wish to bore people with a multi-page essay, I will try and keep it as short as possible (while still making my case).
The networking version of their software, ‘Account Edge’ was so slow (between only 2 concurrent users) that after 3 years of a client complaining about speeds and regular, unfruitful phone calls to tech support, I was informed that was a limitation of the product. In those 3 years the client had me in frequently checking the connectivity and speed of the network as something as simple as printing reports was taking upward of 20 minutes. A time when no-one else could connect to continue working. One particular report took almost an hour. The machine were all recent Intel iMacs connected via gigabit ethernet with plenty of memory.
MYOB’s solution was to:
- Hire a certified MYOB consultant
- Get them to install a Windows Small Business server
- Purchase and install the top of the range PC version of MYOB
- Buy and maintain subscription licences for ‘Terminal services’ for Windows.
- Have the Mac clients connect with unsupported connection software from MS which may be discontinued at any time.
- Enter a service contract with the MYOB specialist.
This suggestion was put forward for this Mac-only business. It was like purchasing a new car and buying a trailer to tow it around on.
Other ‘moments’.
• Tech support telling the accounts person to ‘ignore’ any validation errors. Which she did until the corrupted file had to be posted to MYOB for repair (twice)
• Tech support telling ‘First Accounts’ customers that the product was terrible and up-selling them to the much more expensive ‘Account Edge’
• Finding out MYOB could no longer sell the network version in NZ as it was in violation of trade descriptions
• Calling tech support for a client on day only to find that the network version is no longer being sold, so it no longer exists and they will not offer support for that feature. The client was not impressed at being hung out to dry.
• A welcome, recent re-introduction of a Mac ‘network’ version was tainted when we found out that while improved, is still slow and as advised by support had to download the non-network edition to perform some tasks locally.
• New network edition keeps data files in the System ‘Library’ folder rather that the ‘Users’ or specified server destination.
• Have been told by support that the PC version is slow also and will not help.
• Have had a certified MYOB specialist (recommended by MYOB) to move to another product
• No-one has denied that the database structure is circa 1994 (probably Foxpro)
The product seems to be such an embarrassment that, the last couple of years, when calling support they now offer the hint that they will soon be making a big change in the database structure. One is always told that this hint is ‘off the record’ or ‘unofficial’ but they say it every-time. Very officially unofficial.
The Good:
• They have finally stopped using Stuffit for their backup archives
• Company data files are now cross platform with Windows versions (forms unfortunately are not)
• No support staff have been rude - just ineffectual
• It can only get better
For a originally Mac-first product it is far from Mac-like. It feels like a 1980’s Hypercard stack.
Sorry for the rant but I’ve never run into more seemingly dodgy yet widespread software and support before (which is surprising as they charge handsomely for it). MS not withstanding. The company seems to have a strong mind-share in this relatively small demographic in Aust. but no product to grow on.
Bring back the abacus!
JG
P.S. I’ve heard only good things about Moneyworks from cognito.co.nz - and no, I have no affiliations but I have had quicker and more helpful responses from Cognito in New Zealand than I have from MYOB located in the same city as myself.
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