Freeway keeps quittiing upon opening.

Hi, I am running Leopard on my Power Mac 5. Everytime I open Freeway it quits as I try to open one of my websites. I have tried all of the Freeway versions that I have on my Mac. 3.5.15, 4 Pro 4.4.2, Pro 5.1.3 and the latest upgrade for Pro 5.

HELP!

Thanks,
Tobé, USA


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What happens if you create a new document? Also, when it quits, does
it crash Freeway hard enough to open up a “send report” dialog box?
If so, click on Send Report, but then when you get to the report
stage (and this is all from memory – I haven’t seen one of these in
quite a while) there should be an option to save the report or at
least a window where you can copy and paste it. Send that report to
Softpress (support[at]softpress.com) and they should be able to
advise you further.

Other troubleshooting tips:

Fonts are a primary concern. If you use any third-party font
management software, try disabling all but the core system fonts and
see what happens then. Another way to test this is to create a new
user, log in as that user, and try opening the file as that user.
(You’ll need to move the file into your /Users/Shared folder first,
or your new user won’t be able to see or access the file.)

Another issue can be corrupted graphics. This will be harder to
diagnose if the file just won’t open at all. Most often this problem
manifests with a document that can be opened, edited, and saved, but
will crash Freeway when you try to publish.

One last thing to try – does your trouble document have a backup?
Look for a file next to the document with the extension ‘fwbackup’.
Try opening that: hold down the Option key and select Open Backup
from the main menu, then navigate to the document. This will be the
last time you successfully opened the document, so if you made
further changes from there, they will be lost in this version.

Walter

On Aug 9, 2008, at 10:50 AM, Tobé Saskor wrote:

Hi, I am running Leopard on my Power Mac 5. Everytime I open
Freeway it quits as I try to open one of my websites. I have tried
all of the Freeway versions that I have on my Mac. 3.5.15, 4 Pro
4.4.2, Pro 5.1.3 and the latest upgrade for Pro 5.

HELP!

Thanks,
Tobé, USA


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Tobe

I agree on the fonts issue. Open Font Book from your applications folder. Select all the fonts, run Resolve Duplicates and then Validate Fonts. This may well correct any font problems.

Next, find the Softpress Preference in User>LIbrary>Preferences and trash it. You’ll have to redo some settings when you next open Freeway.

Next, run Disk Utility and Repair Permissions. If there are still problems, reboot from your master disk and run the full disk repair function.

Are any other programs crashing? Particularly ones that use up RAM? Checking your RAM for bad chips is a possible step.

Basically, you’re ruling out Font conflicts, Permission and Preference problems and then hardware glitches before working on the file. Of course, if you can’t open the file, that leads me to believe the problem is elsewhere.

Gary


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