Have Host is down. Unable to send or receive email or access any of my hosted sites. Have Host support site won’t load and neither will Dyznlab.com. No way to contact James to find out what’s going on.
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On 10 Dec 2007, at 14:02, ralfy wrote:
Have Host is down.
I’ve noticed this, too. Hopefully, James is on the case and
everything will be up and running again soon.
Cheers
Heather
“Freeway - Web Design for All”
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On 10 Dec. 2007, 1:03 pm, ralfy wrote:
No way to contact James to find out what’s going on.
I don’t understand this statement. James has IM, Skype, non Have-Host based emails, and even a phone number all over the place. In fact, he has so many IM accounts, multiple ones on the same service, I don’t know how he keeps track…
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I’ve just been talking to James over IM and he says should back online in 20 and that was 15 ago.
K.
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On 10 Dec. 2007, 1:26 pm, Joe Muscara wrote:
I don’t understand this statement. James has IM, Skype, non Have-Host based emails, and even a phone number all over the place. In fact, he has so many IM accounts, multiple ones on the same service, I don’t know how he keeps track…
I don’t use Skype or have an IM account. I have managed to find a Gmail address for Have-Host in an old email and I have sent a message. I am not going to make international calls to Canada.
I expect a hosting service to have an easily accessible support email address or website. In situations where the service is down I expect them to email me on one of the alternative addresses I provided with updates on the problem and when a solution can be expected.
I have been without my main email account since before midday. I receive constant messages and attachments relating to ongoing projects. This downtime is costing me time and money.
If anyone has IM and James details could they get in touch with him and find out what is going on?
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Everything seeme to be fine and dandy now.
Ralfy. It really is worth using IM as far as James in concerned. It’s free, easy to download and set up and you can usually get hold of James that way and you get an instant reply.
Kryten
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James should get some off site system status page like Printline’s web hosting, at least then you know straight away, the exact status of any current, or upcoming issues
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On 10 Dec. 2007, 1:39 pm, ralfy wrote:
I expect a hosting service to have an easily accessible support email address or website. In situations where the service is down I expect them to email me on one of the alternative addresses I provided with updates on the problem and when a solution can be expected.
If the hosting service is having the same issue as the clients, then support emails and websites will not work in that case. But Have-Host does have a billing and support login area linked from their home page, if that’s what you mean.
I have never seen a host “preemptively” email their customers when there is a problem. Not that it’s a bad idea, I’ve just never seen it. Also, when it’s something where it’s a temporary glitch, it may be pointless to email all customers when it may be fixed before the email arrives.
I have been without my main email account since before midday.
Really? It’s back up now, and from what I can tell was down less than an hour.
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On 10 Dec. 2007, 1:49 pm, Kryten wrote:
Ralfy. It really is worth using IM as far as James in concerned. It’s free, easy to download and set up and you can usually get hold of James that way and you get an instant reply.
Heck, you don’t even have to download anything because you already have iChat on your Mac and can use a free AIM account with it. Sign up, add James to your buddy list, and you’re good to go.
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We have a system whereby the reporting of issues is done on a different server. So even if we can’t be seen or contacted at that point, clients have good feedback to any issues.
On 10 Dec 2007, at 14:58, Joe Muscara wrote:
On 10 Dec. 2007, 1:39 pm, ralfy wrote:
I expect a hosting service to have an easily accessible support email address or website. In situations where the service is down I expect them to email me on one of the alternative addresses I provided with updates on the problem and when a solution can be expected.
If the hosting service is having the same issue as the clients, then support emails and websites will not work in that case. But Have-Host does have a billing and support login area linked from their home page, if that’s what you mean.
I have never seen a host “preemptively” email their customers when there is a problem. Not that it’s a bad idea, I’ve just never seen it. Also, when it’s something where it’s a temporary glitch, it may be pointless to email all customers when it may be fixed before the email arrives.
David Owen
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Another working day starts in the UK unable to send or receive email. I noticed late last night that the Have-Host servers were down again, but I hoped they would be up by the time I started work.
I suppose I will just have to inform my clients that the guy who sorts out these problems is still in bed in Canada and that they will have to wait until at least lunchtime before the problem is solved.
I am regretting my decision to transfer my hosting to Have-Host a little bit more every time this happens.
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Aah yes - me too. All 15 sites down. My latest client whose site with tons of stuff for sale, just launched in time for Christmas, has just done a substantial leaflet drop. I’m just waiting for the phone call…
Kryten
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Kryton,
Does all your email go down, along with the sites?
On 14 Dec 2007, at 10:09, Kryten wrote:
Aah yes - me too. All 15 sites down. My latest client whose site with tons of stuff for sale, just launched in time for Christmas, has just done a substantial leaflet drop. I’m just waiting for the phone call…
Kryten
David Owen
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On 14 Dec 2007, at 09:31, ralfy wrote:
I am regretting my decision to transfer my hosting to Have-Host a
little bit more every time this happens.
We received an email via our alternative account yesterday (an
account not set up with HH, and the one we use for admin). It seems
that one of the key servers at the HH server farm has developed a bad
disk, and work is under way transferring all the accounts to a new disk.
Obviously, if you don’t receive emails by another route, you won’t
have received that notification. We were lucky that we use Have Host
for web and email, but maintain another email address which was
supplied by our ISP.
I think it’s fair to say that James will be working all hours in
order to fix the problem. While that doesn’t solve the immediate
issues at the other end of the internet, I’m sure he’s none to happy
about the situation. For now, I think his deserved good reputation
for professionalism and customer support stands.
Cheers
Heather
“Freeway - Web Design for All”
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Obviously their server segmentation glitches continue. I saw this in
the recent email update from James Wolkinson
“we began last evening to build a whole new Universe server. We
expect that the transition should be completed, at latest, by Monday
morning. You might see maybe 1 hour of downtime as we bring the new
Universe server online but we’d do the switch at an off-peak time.”
So Monday PM will be the test.
Cheers
Pete
PS as I write all seems to be working again
On 14 Dec 2007, at 09:31, ralfy wrote:
Another working day starts in the UK unable to send or receive
email. I noticed late last night that the Have-Host servers were
down again, but I hoped they would be up by the time I started work.I suppose I will just have to inform my clients that the guy who
sorts out these problems is still in bed in Canada and that they
will have to wait until at least lunchtime before the problem is
solved.I am regretting my decision to transfer my hosting to Have-Host a
little bit more every time this happens.
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On 14 Dec. 2007, 9:28 am, PrintlineAdv wrote:
Kryton,
Does all your email go down, along with the sites?
Yes it does. But I did get the email from James last night - you know the one with 735 words in one paragraph - 
Kryten
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Ah that figures, You have messages waiting.
On 14 Dec 2007, at 10:43, Kryten wrote:
Yes it does.
David Owen
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Everything is working again now.
On 14 Dec. 2007, 9:43 am, Kryten wrote:>
Yes it does. But I did get the email from James last night - you know the one with 735 words in one paragraph -
Kryten
I have received that email. The only way I could make sense of it was to copy and paste it into TextEdit and break it into manageable paragraphs.
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Hello David
Here’s a general question for you about hosting pricing. It isn’t a personal criticism or anything and asked in the spirit of business curiosity
As a host yourself I wonder what determines the pricing structure for packages? Looking at your site it seems your prices are in step with other UK hosts but often much more expensive than US and other international companies. Pound for pound, or maybe gigabyte for gigabyte, the international hosts offer more. Would I be correct to say that you (along with all the other UK hosts) are responding to the local market and ignoring the competition from abroad to maintain a fairly high pricing structure? It’s just that when people come to me asking which host they should use, if they have done any trawling on the net this is one of the first questions - why are UK hosts more expensive than the US ones and, aside from hour difference issues and general flag flying, why should I bother with UK hosts?
Cue robust defence…?
Cheers
Pete
On 14 Dec 2007, at 10:48, David Owen wrote:
Ah that figures, You have messages waiting.
On 14 Dec 2007, at 10:43, Kryten wrote:
Yes it does.
David Owen
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On 14 Dec. 2007, 9:43 am, Kryten wrote:
But I did get the email from James last night - you know the one with 735 words in one paragraph
Yes I got it too ! I know it isn’t easy to predict faults, I also have a few sites hosted with Dreamhost and the same has happened there so I wouldn’t be too quick to call James a ‘Smer Heee’ ( little joke for K there ! )
I must admit that if you know you are going to take a server offline a quick one liner would at least give you a chance to warn your clients and with a valid reason, even if it is fixed before the email arrives - forewarned is forearmed as my dad likes to say - with HH being in Canada it is never going to be easy to choose a time when it affects the least number of clients around the world, so he is in a no win situation anyway.
I know James will not be happy about it either - but let no isp or hosting service cast the first stone - it can happen to any any of them.
at least he didn’t blame solar flares - like I heard one provider did (-:
Gary
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