I have a few small feedback forms, using the php feedback form action from Freeway Actions, which were set up and working fine a few months ago. When I checked them today, they’re not working so good. Although the data entered is still sent to me by email, the success and error pages can’t be found, so the user is unsure if their info has been sent or not. I’ve made a few changes to the site since the original forms were created, but nothing major and success and error pages have not been moved or renamed, but obviously something has affected the performance of my forms. Anything obvious I might be missing, or will I just start from scratch and make them again?
This is probably obvious but if you are getting 404 errors then the
pages that the script is looking for do not exist where the form
thinks they do, so I guess might be best to check that these are as
they should in the action and re-upload the pages again to make sure.
HTH
On Jun 20, 2008, at 5:42 PM, James Rooney wrote:
I have a few small feedback forms, using the php feedback form
action from Freeway Actions, which were set up and working fine a
few months ago. When I checked them today, they’re not working so
good. Although the data entered is still sent to me by email, the
success and error pages can’t be found, so the user is unsure if
their info has been sent or not. I’ve made a few changes to the site
since the original forms were created, but nothing major and success
and error pages have not been moved or renamed, but obviously
something has affected the performance of my forms. Anything obvious
I might be missing, or will I just start from scratch and make them
again?
Hi James,
I would suggest opening the “-go.php” file the action generates in your favorite
text editor and noting the paths to the success and error pages. These will be
relative paths from the script to the HTML pages the user should see. Surf on
over to your form page and enter the paths into the URL location. If you see a
404 error page then it would appear that your pages have been moved or removed
somehow. Simply create or upload them again and yuou should be back in
business.
Regards,
Tim.
I have a few small feedback forms, using the php feedback form action from
Freeway Actions, which were set up and working fine a few months ago. When I
checked them today, they’re not working so good. Although the data entered is
still sent to me by email, the success and error pages can’t be found, so the
user is unsure if their info has been sent or not. I’ve made a few changes to
the site since the original forms were created, but nothing major and success
and error pages have not been moved or renamed, but obviously something has
affected the performance of my forms. Anything obvious I might be missing, or
will I just start from scratch and make them again?
Freeway appeared to be looking for the php files within the resources folder on the server, but they weren’t there, they were loose in the root folder. I recreated the forms and uploaded again and all is fine. But its bugging me now as to why who Freeway decided to look there for the necessary files when they have been in the same place all along - at least as far as I know because I certainly didn’t move them!
Thanks for the help, guys