I have set up a site with a response from going to a webmail with fast hosts. It has been working fine until this weekend.
Now no email responses are are being received by the client.
I used php as the send form action did not seem to work with site. I’ve now changed the home page to the send form action and it still isn’t working (all other pages are php feedback action)
Anyone have any ideas as to why this is all of a sudden occurring?
thanks
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If you are using the PHPFF action then you need to name your fields correctly or they are not validated.
Currently you have
input id=“Name” class=“f-x2” type=“text” name=“Name” and
input id=“Email” class=“f-ms f-x2” type=“text” name=“Email”
These field names are case sensitive and should be (under the 3rd tab in the inspector) name and email
However the form itself is fine and PHP appears to be running on the server OK
I am seeing mention of sendForm in the code for the page - are you sure that you have removed all instances of it.
I assume that you have tried setting the form to send to another email address in case it is being treated as spam by their server. You can put 2 email addresses in the PHPFF field if you separate them with a comma - why not add yours. I would add a date stamp into the tel no field when submitting and then check if they receive or not the same email as you do - if you do?
Hope that makes sense.
David
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Thanks Dave,
Not sure why those input id’s are showing like that as they are just name and email in the inspector. Is there anywhere else I can look to make sure they’re correct?
I have now got the homepage to work and response is getting through to the email client.
I did this by copying and pasting the form boxes from the master page. But having done that for all the other pages also they are still not going through albeit I get a success page show having filled in the form?
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Think I might have sorted. I had the re-direct active to another email address as I thought that might be going to an alternative address as well as the main one…apparently not!
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