I have a site I designed back in freeway 5 and my client is having an issue with pages going black when clicking in fields or the white space of the page. Particularly in Explorer.
Any insight would be greatly appreciated.
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Any insight would be greatly appreciated.
A link would be essential. What version of Exploder?
David
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The website is actorstheatreofindiana.com
It seems to only be Explorer that causes this. I am running Explorer 10 on my PC but my client is running 8. The issue is universal. If you click anywhere on the page it goes black, click again and it comes back.
Billy
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Disclosure: I don’t know what this particular problem is, nor am I able to
test any version of Explorer.
That said, I do know that some browsers are stricter than others when it
comes to errors in the code - Here are a sample of the errors Safari
reported:
[Error] Failed to load resource: the server responded with a status of 404
(Not Found) (loading.gif, line 0)
[Error] Failed to load resource: the server responded with a status of 404
(Not Found) (closelabel.gif, line 0)
[Error] Blocked a frame with origin "http://www.actorstheatreofindiana.org"
from accessing a frame with origin "https://www.facebook.com". The frame
requesting access has a protocol of "http", the frame being accessed has a
protocol of "https". Protocols must match.
FWSeqTimer (www.actorstheatreofindiana.org, line 164)
onload (www.actorstheatreofindiana.org, line 317)
[Error] Failed to load resource: the server responded with a status of 404
(Not Found) (favicon.ico, line 0)
[Error] Blocked a frame with origin "http://www.actorstheatreofindiana.org"
from accessing a frame with origin "https://www.facebook.com". The frame
requesting access has a protocol of "http", the frame being accessed has a
protocol of "https". Protocols must match.
The sequence timer errors were literally dozens, a new one reported every
time the sequence ran a new slide.
If the problem is in the sequence timer, slides, or missing resources -
perhaps someone with better knowledge of the scripting for that can tell if
this is interfering with the browser - 'cause something here sure is.
Safari seems to smooth it over, but maybe Explorer can’t quite get there.
Best of luck,
–
Ernie Simpson
On Fri, Oct 3, 2014 at 12:22 PM, billy kimmel email@hidden wrote:
The website is actorstheatreofindiana.com
It seems to only be Explorer that causes this. I am running Explorer 10 on
my PC but my client is running 8. The issue is universal. If you click
anywhere on the page it goes black, click again and it comes back.Billy
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Not the sequence timer. I am using it on another site and there is no issue.
Billy
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I am stumped. The issue with the pages going black on click really seems to be Internet Explorer any version and applies to this particular website: actorstheatreofindiana.com which I created in Freeway5.5
Here is another site created in the same version of Freeway and the black out pages issue does not occur. libertythemusical.com
Anyone know what could possible causing this? There is no mark up on the page and nothing in the Style sheets that would be the culprit.
Ugh!
Billy
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I would start removing one Action at a time from the page then recheck it each and every time. If the problem persists then start removing any additional code blocks you may have manually added (stats, js, etc.) one at a time and rechecking. If that still doesn’t work then remove individual elements one at a time. Eventually you will end up with a skeleton page that should work. This is the most foolproof troubleshooting method. Tedious, yes, but effective.
Todd
http://xiiro.com
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The issue is universal. If you click anywhere on the page it goes black, click again and it comes back.
Not seeing that with IE7 or IE8 but with IE9 I get what appears to be a lightbox like overlay over the whole page. Very strange.
David
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Yes, that’s right. I cannot figure it out. I don’t have anything weird as far as extra mark-up on the pages to cause it. I’ve been removing actions as a test with no luck.
Every page on the site does it.
My client is freaking out. They feel that some of their older customer are still using Explorer and are not able to successfully complete forms on the contribute page and subscription page.
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Firstly I would remove ScriptyLightbox from any page that it is not actually used - or whatever implementation of it you have used.
There are also duplicate loads of scriptaculous, prototype and effects.js - are you using the latest versions of these actions.
D
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OK - looking closer I can see it is WebYep that is adding the duplicate scripts and lightbox stuff.
I think that you need to ask Max about this - he may have come across the issue before.
D
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I think I would go into my WebYep folder and remove the lightbox.css file and see if that made a difference.
<link rel='stylesheet' href='/webyep-system/program/opt/lightbox/css/lightbox.css' type='text/css' media='screen' />
D
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Not seeing that with IE7 or IE8 but with IE9 I get what appears to be a
lightbox like overlay over the whole page. Very strange.
Not every page load, but on some loads I had a promotional video come up in
a lightbox - I wonder if that’s the overlay you’re seeing, Dave.
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refresh you page, there should not be a promo video.
Billy
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on some loads I had a promotional video come up in a lightbox
No sign of a video - just the overlay.
And I didn’t do any Developer stuff in Explorer to look deeper - wouldn’t know how!
But if Director Billy removes that css file I would be happy to look again to see if it makes a difference.
D
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So I removed the lightbox.css from web yep and that seems to have worked. What is it that that file is creating the overlay in Explorer? Maybe Max will know.
Billy
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What is it that that file is creating the overlay in Explorer?
For some reason it appears that the lightbox script is getting triggered in Exploder.
Removing the file just removes the overlay appearance but doesn’t stop the trigger.
My theory anyway!
D
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I’m assuming that the Web Yep ini file is what sets up lightbox site wide whether or not I us it on a page. I don’t have any use for the lightbox on my pages except for the “Past Shows” pages. However I am using other Web Yep elements on my pages.
I’m not sure what triggers it in Explorer.
I will have to ask Max.
Billy
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You should also ask him about the duplication of the scriptaculous, prototype and effects scripts.
D
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