Intel iMac OS X 10.5.8 FW5.4.2
I am having a problem trying to upload a website to our client’s chosen ISP. When I try uploading from FW, it uploads the first few files then gives me "Cannot upload file because of an FTP error. [425 Could not open data connection to port 50421: Operation timed out] (the port number changes each time I try, does this mean anything?)
I’ve tried both passive and active FTP and my firewall is switched off. I am able to access the webspace using Cyberduck, but when I uploaded using this method, every 12th file ended up at 0k and had to be recopied individually.
I’m not sure in which order FW copies the files, but it appeared that the only files that got through before erroring were the HTML files, the image files didn’t - could this mean anything?
I’ve googled the problem and tried each of the solutions that I could understand! (turn off firewall, ensure enough disk space)
I’ve spoken to the ISP and they say they cannot understand why I am having problems, as they have approx 200 other clients who are able to upload without problems. I too, am able to upload to other ISPs without problems - I am of the opinion that the problem is at their end and, obviously, they think it’s the other way around! The only thing the ISP think ‘could’ cause a problem is some virus software they have running, but they can’t turn that off everytime I need to upload.
I currently have to zip the files, email them to the ISP and let them place them - hardly ideal!
Any suggestions anybody?
In an ideal world, I could do with someone trying to upload some files into the same webspace from an identical setup as I have, to prove whether the problem is at my end or theirs.
I’m also sending the URL for this thread to the ISP so they can see any suggestions and comment where necessary.
Thanks in advance for any assistance.
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