[Pro] Crash when deleting master items?

I’m getting a reproducible crash in FWP 6.1.2 (6827) whenever I delete some top level master items. For some reason, the crash is limited to select top level master items, and only top level items.

I’ve tried opening up previous versions of the site and I don’t have this issue, so either my latest FWP file has become corrupted or there’s something that I’ve done that’s contributing to this problem.

Has anyone else seen this type of behavior?


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I failed to mention that the crash doesn’t occur immediately after the top level master item has been deleted. Instead, the crash occurs when I publish the site.

UPDATE:
I think I found a solution. The ONLY way I was able to delete the master items mentioned above was to delete the master item from the the site pages it was being used in. So basically the process was as follows:

  1. DELETE Master Item from ALL linked pages in the Site Folder
  2. PUBLISH the site
  3. DELETE Master item from Master Page
  4. PUBLISH the site

I’m still curious as to why this particular FWP file is having this problem and why only certain Master items are affected.


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On 14/06/2014 07:55, RavenManiac wrote:

I’m still curious as to why this particular FWP file is having this problem and why only certain Master items are affected.

It would be good if you could send us your file with some steps to reproduce the problem so we can fix it. If you’re happy to send us the file, please do the following:

  • If the file is less than 10MB, you can attach it directly to an email to support AT softpress DOT com
  • If it’s greater than 10MB, you can send it to us using wetransfer or something similar

Thanks,

Stewart


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Stewart, where would you like me to send the file? If you click on my name you can email me directly.


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If the file is less than 10MB, you can attach it directly to an email to support AT softpress DOT com

D


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On 14/06/2014 18:29, RavenManiac wrote:

where would you like me to send the file?

Either directly to our support email address if the file is less than 10MB in size, or, if it’s larger than 10MB, to us using a service like https://www.wetransfer.com/

Thanks,

Stewart


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Stewart, are you okay with DropBox?


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On 14/06/2014 22:00, RavenManiac wrote:

Stewart, are you okay with DropBox?

Sure, any kind of download link will be fine :slight_smile:


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