I’m trying to produce my first freeway email (based upon the template in 5.5) My problem is that if I view locally it’s fine but as soon as I try to view online the email shows up but without any images all html type is viewable but not gif type. Layers are off and CSS is on
Ami Im missing something obvious?
thanks
Ian
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It sounds like you may have entered the web address incorrectly. If you uploaded to a folder on your server then you need to include that folder name in the web address. So, if you uploaded to a folder called email then the Web Address should look like this (replacing example.com with your actual web address):
Does that help? If not, send a link to the page online and we’ll let you know exactly what’s up.
Joe
On 5 Oct 2010, at 16:24, Ian Barrett wrote:
I’m trying to produce my first freeway email (based upon the template in 5.5) My problem is that if I view locally it’s fine but as soon as I try to view online the email shows up but without any images all html type is viewable but not gif type. Layers are off and CSS is on
Ami Im missing something obvious?
thanks
Ian
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Hi Ian,
The workflow for this action is quite specific so you may have
something slightly out of step.
It sounds like either the web address (in File/ Document Setup/ Upload
tab/ Web Address) is incorrect, the setting in the action (Use
absolute links) is set to preview the images locally or simply that
you haven’t uploaded your page yet to a public server.
Follow the steps in the video guide (below) and if you get stuck let
us know and we’ll dig deeper;
http://www.softpress.com/tour/new-in-freeway-55/?m=products/videos/html-email-55
Regards,
Tim.
On 5 Oct 2010, at 16:24, Ian Barrett wrote:
I’m trying to produce my first freeway email (based upon the
template in 5.5) My problem is that if I view locally it’s fine but
as soon as I try to view online the email shows up but without any
images all html type is viewable but not gif type. Layers are off
and CSS is onAmi Im missing something obvious?
Tim Plumb
Creative Director
Softpress Systems
Follow us on Twitter: http://www.softpress.com/tny/064
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I think I’ve uploaded it correctly
its at:
www.headline-webdesign.co.uk/email
the images are in the resources folder (i’ve checked via cyberduck)
As you’ll see just no images are viewable
thanks
IAn
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Hi Ian,
Take out the .html from the Web Address field, reupload and all should be good. It should look like this:
http://www.headline-webdesign.co.uk/email
Joe
On 5 Oct 2010, at 17:03, Ian Barrett wrote:
I think I’ve uploaded it correctly
its at:www.headline-webdesign.co.uk/email
the images are in the resources folder (i’ve checked via cyberduck)
As you’ll see just no images are viewable
thanks
IAn
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Sorry, You’re talking to a bit of an idiot on these things!
remove.html from within the document set up? - it’s not actually there anyway?
Or from somewhere else?
Ian
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Sorry, I meant in the Doc Setup dialog. So in the Web Address field in there do you just have the following?
http://www.headline-webdesign.co.uk/email
If so then send your document through to our support team and they’ll take a look at it for you:
support(a)softpress.com
Joe
On 5 Oct 2010, at 17:15, Ian Barrett wrote:
Sorry, You’re talking to a bit of an idiot on these things!
remove.html from within the document set up? - it’s not actually there anyway?Or from somewhere else?
Ian
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Hi Ian,
Looking at your site I can see that the server is doing some odd things.
If you enter the following URL which should point to a directory
(folder) on the server;
http://www.headline-webdesign.co.uk/email/
you actually end up with an error page;
Not Found
The requested URL /email.html/ was not found on this server.
You can see that the server is looking for a page called email.html
rather than a directory. Check with your web host that you haven’t got
a stray file (typically an htaccess file) on your account that is
causing this.
Regards,
Tim.
On 5 Oct 2010, at 17:15, Ian Barrett wrote:
Sorry, You’re talking to a bit of an idiot on these things!
remove.html from within the document set up? - it’s not actually
there anyway?Or from somewhere else?
Tim Plumb
Creative Director
Softpress Systems
Follow us on Twitter: http://www.softpress.com/tny/064
Join us on Facebook: Redirecting...
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This is possibly Apache content negotiation in action. This symptom
likely means that the folder or directory named email doesn’t exist in
the site root of your server. Apache tries to redirect to a whole load
of different URLs when it hits a missing URI, so check with an FTP/
SFTP application and confirm that there is a folder named email in
your site root (alongside your normal index.html that shows your home
page):
/htdocs (or whatever it's called there)
/email
index.html
/Resources
…something like that.
Walter
On Oct 5, 2010, at 12:47 PM, Tim Plumb wrote:
Hi Ian,
Looking at your site I can see that the server is doing some odd
things.If you enter the following URL which should point to a directory
(folder) on the server;
http://www.headline-webdesign.co.uk/email/
you actually end up with an error page;Not Found
The requested URL /email.html/ was not found on this server.You can see that the server is looking for a page called email.html
rather than a directory. Check with your web host that you haven’t
got a stray file (typically an htaccess file) on your account that
is causing this.
Regards,
Tim.On 5 Oct 2010, at 17:15, Ian Barrett wrote:
Sorry, You’re talking to a bit of an idiot on these things!
remove.html from within the document set up? - it’s not actually
there anyway?Or from somewhere else?
Tim Plumb
Creative Director
Softpress Systems
http://www.softpress.comFollow us on Twitter: http://www.softpress.com/tny/064
Join us on Facebook: Redirecting...
Looking for a webhost? We love FatCow: Softpress Short Link Generator
05v
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