I have suddenly started to get this error -5000 which stops me from saving my work…the error indicates i do not have enough privileges to complete the task
I have raised a support request but thought that someone in the community maybe able to help
What version of Mac OS X are you on, and is this a document you were recently working on, or one that has been lying fallow for a while?
Walter
On Aug 8, 2012, at 10:42 AM, ejw wrote:
I have suddenly started to get this error -5000 which stops me from saving my work…the error indicates i do not have enough privileges to complete the task
I have raised a support request but thought that someone in the community maybe able to help
I have been working on this document every day for a while. I am on Mountain Lion and have been since it was released.
Something else rather odd is that i have tried to create an Archive and that brings up a whole raft of errors caused by missing links to resources, when i try to relocate the missing image, which i find FW will not accept that the link has been updated.
An update… i have a backup system, just in case my main work unit gives trouble, the Files on the backup were up-to date. Running FW on that system which is only at 10.7 showed that when i Edit resources all the links were perfectly OK, I could save etc with no problems. Resync’d that system with the main work system and now FW is behaving itself again…But rather troubling… not sure what i would have done without the backup system.
Lion introduced this system where files could acquire a “lock” just by sitting around for a period of time without any changes. Is it possible that some of the files in your Resources folder (published by Freeway) were unchanged for a while, and then suddenly Freeway needed to change them? If it tried to update (remove and replace) a locked file, I wonder what the dialog would say.
System Preferences / Time Machine / Options – Lock documents [duration] after last edit. I have this preference unchecked, as it seems clearer to me that way.
Walter
On Aug 8, 2012, at 11:37 AM, ejw wrote:
An update… i have a backup system, just in case my main work unit gives trouble, the Files on the backup were up-to date. Running FW on that system which is only at 10.7 showed that when i Edit resources all the links were perfectly OK, I could save etc with no problems. Resync’d that system with the main work system and now FW is behaving itself again…But rather troubling… not sure what i would have done without the backup system.
The permissions error is due to an incompatibility between the way Freeway saves documents and Time Machine on 10.7+. We’ve found the problem and fixed it internally and hope to have a fix available soon. For a bit more information on the problem, take a look at this KnowledgeBase article:
Thank you for your response, my concern is that i ran FW Pro with Lion and had no hint of an issue then, it has only appeared after running with Mountain Lion for about 7 - 10 days… was i just lucky not to see the problem under Lion? or is this a new issue?
I had this problem on a few Freeway documents after upgrading to Mountain Lion. Repairing permissions fixed it. However I unplugged my Time Machine disk and haven’t backed up in a few days…doing that now…while Freeway is closed and not running.