[Pro] Flash has stopped working

I have a flash movie on a site that has worked perfectly for months and I verified that it was OK only a couple days ago. Earlier today I tried it and found that it isn’t working on any Mac browser, but curiously it is still working fine on any Windows browser. I haven’t done any work on the site for the last couple of weeks, so I am really scratching my head over what could have happened.

I managed to find an older version of the site that I had downloaded to my desktop and ran that locally which worked fine, but several elements of the design have changed since then, though none relating to the actual video. Just in case the files on the server swf or flv files on the server had become corrupted I exchanged them but it made no difference. Can anybody think of what could be causing this problem on Macs? The site is at http://www.nudephotopro.com/


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I forgot to add that if you press ctrl + play on the movie in Safari with a Mac then it does play. Neither Firefox nor Chrome on the Mac work properly, but both are fine on a Widows PC.


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Did you try and click once on the Flash item and then in the Inspector uncheck “Eolas Workaround” and republish and try?

That cured the problem for me in a couple of instances.


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I am not even seeing that information in the inspector for Eolas Workaround and I don’t think I ever have.


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Hi Ashley,

I seem to remember this happening before, you have a large item that’s sitting in front of the movie resulting in the mouseovers are being detected but not the clicks. Looking at the page through the web inspector in Safari I can see that the item is called “item12b1a” which contains 4 paragraphs and starts from the top of the bulleted text.

Without seeing your file I have no idea why it’s doing that but have a look through our previous correspondence to see if the answer’s there.

Hope this helps,

Joe

On 7 Jan 2010, at 08:25, Ashley wrote:

I am not even seeing that information in the inspector for Eolas Workaround and I don’t think I ever have.


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I’ve just checked out a previously saved version of the site that is not hugely dissimilar and that appears to work, so I am going to try making the small changes in text and see at what point it is broken. It really is strange though, especially since it is only affecting Macs.


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What process did you use to get the movie onto the page - I am assuming you didn’t just drag the flash file into your page.

I also see that at least one of your referenced SWFs has a space in it’s file name. This can cause problems - maybe the server configuration has changed and is more sensitive to this?

Far from being particularly knowledgable on Flash this is really a laymans note.

David


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It was a long time ago that I originally imported the video but I believe it was done through the action palette, using the toggled menu to choose the file. It’s a dedicated server, so I am pretty sure there was no change there in the configuration during the last few days.

The item 12b1a that Joe mentions is the chapter excerpts part which is quite a long way down on the page in FW and it’s hard to see how that is obscuring the video because it is not in the same item container. The video is in item 14 whereas 12b1a is sat below item 9 in the page list but doesn’t appear with the arrow at the side, so it looks like I have messed up when placing the item there somehow. It was originally lower down the page.


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Try setting the item I mentioned’s float to left. That should fix the video not playing problem, you may need to adjust the height of the item in Freeway though.

If all your other items are floated (as they are) one non floated item will behave erratically.

Joe

On 7 Jan 2010, at 09:32, Ashley wrote:

It was a long time ago that I originally imported the video but I believe it was done through the action palette, using the toggled menu to choose the file. It’s a dedicated server, so I am pretty sure there was no change there in the configuration during the last few days.

The item 12b1a that Joe mentions is the chapter excerpts part which is quite a long way down on the page in FW and it’s hard to see how that is obscuring the video because it is not in the same item container. The video is in item 14 whereas 12b1a is sat below item 9 in the page list but doesn’t appear with the arrow at the side, so it looks like I have messed up when placing the item there somehow. It was originally lower down the page.


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Thanks Joe, that’s solved the problem. It’s still a mystery why it continued to work correctly in Windows but not on Macs and why the problem only emerged yesterday, but I am just glad it’s fixed, since I had envisaged several hours of lost time here. I’ve just checked it on the Windows laptop and there has been no negative change there.


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All browsers will render unexpected things in a different way - particularly the IE family.

Joe

On 7 Jan 2010, at 10:00, Ashley wrote:

Thanks Joe, that’s solved the problem. It’s still a mystery why it continued to work correctly in Windows but not on Macs and why the problem only emerged yesterday, but I am just glad it’s fixed, since I had envisaged several hours of lost time here. I’ve just checked it on the Windows laptop and there has been no negative change there.


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On 7 Jan 2010, 9:22 am, Joe Billings wrote:

All browsers will render unexpected things in a different way - particularly the IE family.

Joe

Yes I agree, but it still seems strange that it was affecting Safari on the Mac and not on Windows. Chrome on Windows was fine but on the Mac was completely dead without even showing the small hand when passing over the video. I thought the basic rendering engines of these browsers was cross platform compliant.


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I forgot to add that FireFox was the same story. It worked on the Windows version but not on the Mac even though they are same version number.


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I can’t explain that without looking more closely at it. I can only really say why it wasn’t working on the browser that I looked at it on. I’m glad you got it working now though.

Joe

On 7 Jan 2010, at 12:51, Ashley wrote:

I forgot to add that FireFox was the same story. It worked on the Windows version but not on the Mac even though they are same version number.


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Sometime around 7/1/10 (at 07:48 -0500) Ashley said:

I thought the basic rendering engines of these browsers was cross
platform compliant.

Compliant isn’t necessarily the same as identical, unfortunately.
Safari on the Mac uses WebKit, part of the Mac OS. The Windows
version probably does too (can’t remember offhand) but it wouldn’t
surprise me if there were minor revision differences between the two,
particularly in possible edge cases.

Firefox is Gecko-based so it wouldn’t automatically follow Safari’s
path, but the Mac/Win difference could be the result of similar minor
platform-engine-rev differences.

k


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