[Pro] Forms have stopped working

sampolfonz1 · April 22, 2014, 11:04am

Greetings.

I have a form that has stopped functioning properly.

The fields are all still there and when filled out and submit is pressed the re-direct works, but the action that actually emails the information to where it is supposed to go is no longer functioning. I have changed nothing; it just no longer works.

Does anyone have an idea what I should look for? Could it be the software on the server has changed? Any ideas are welcomed.

Thanks,

Rich Wallen

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waltd · April 22, 2014, 12:18pm

This sort of thing can usually be laid at the door of your hosting provider. Check with them if they have changed/tightened the security around mailing out from PHP lately. A common requirement is that the sending address must be one of the actual accounts on the server, not the visitor’s address, for example. Put the following (with the placeholder values changed to match your actual environment) into a plain-text document with a .php file-type extension, and visit it on your server. See if you get both messages. If you do, then the issue is likely somewhere else.

gist.github.com

https://gist.github.com/walterdavis/11176696

test_mail.php

<?php
$sender_1 = 'a_real_user@your_server.com';
$sender_2 = 'a_real_user@a_different_server.com';
$recipient = 'you@your_email_server.com';
print 'Sending mail...';
mail($recipient, 'A test message', 'Sent by a local user', "From: $sender_1", "-f$sender_1");
mail($recipient, 'A test message', 'Sent by a remote user', "From: $sender_2", "-f$sender_2");
print 'Done!';
?>

Also, don’t forget to check your various spam folders!

Walter

On Apr 22, 2014, at 7:04 AM, sampolfonz wrote:

Greetings.

I have a form that has stopped functioning properly.

The fields are all still there and when filled out and submit is pressed the re-direct works, but the action that actually emails the information to where it is supposed to go is no longer functioning. I have changed nothing; it just no longer works.

Does anyone have an idea what I should look for? Could it be the software on the server has changed? Any ideas are welcomed.

Thanks,

Rich Wallen

http://www.rensselaer.tv/psaform-ren.html

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sampolfonz1 · April 22, 2014, 9:18pm

Hi Walter,

Thanks for the help.

So, are you saying to take the copy you have given me, put it into a text document, save with the name of newscript.php (extension of php), upload to the server and try accessing from a browser with this path:

or are you saying to change the form script in the Freeway document to this new script?

Not following exactly, sorry.

Thanks again for the help.

Rich

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waltd · April 22, 2014, 9:30pm

The code that I posted needs to be edited and saved as a plain-text file with a .php extension. You must use a programmer’s text editor, like the free TextWrangler from BareBones Software, and you must not use any curly quotes or other typographic niceties in it – they just break the code.

Upload it to your server using Transmit or Fetch or another FTP application.

When you visit it in your browser, use the entire filename == your.server.com/newscript.php

You should see Sending mail…Done in the browser as plain text. There won’t be anything else to see. But then check your in-box and see if one or both messages made it to you. If you get both, then that rules out what I was supposing might be what’s going on. If you only get the one from the user that actually has an account on your server, then you can start to figure that you need to configure PHP Feedback Form to ignore the user’s e-mail, and send the messages to you from an authorized user.

Walter

On Apr 22, 2014, at 5:18 PM, sampolfonz wrote:

Hi Walter,

Thanks for the help.

So, are you saying to take the copy you have given me, put it into a text document, save with the name of newscript.php (extension of php), upload to the server and try accessing from a browser with this path:

www.rensselaer.tv/newscript

or are you saying to change the form script in the Freeway document to this new script?

Not following exactly, sorry.

Thanks again for the help.

Rich

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David_McCallum · April 22, 2014, 9:59pm

If you only get the one from the user that actually has an account on your server, then you can start to figure that you need to configure PHP Feedback Form to ignore the user’s e-mail, and send the messages to you from an authorized user.

But as you are not using the PHP Feedback Form or Send Form actions then you will need to seek help from the script originator. Or at the least post the contents of your script somewhere.

David

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David_McCallum · April 22, 2014, 10:07pm

BTW - you should really make sure that you have a secure method of vetting any uploads that are attempted with your script.

If you are on a shared server than you are opening the door to malicious hackers that could take down your site and possibly hundreds of others.

D

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sampolfonz1 · April 23, 2014, 2:36pm

Thanks for all the help, fellows.

It turns out it was something on the server side of things as Walter suggested. They were able to fix it and all is working properly now.

Thanks again, so much.

Rich

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