[Pro] Freeway + Backdraft + Jotform = Problems

I created a responsive site using Backdraft earlier this year and at the time I was using a contact form created in Freeway.

I have changed the contact form to one created in Jotform as my original form was getting a lot of spam.

For some reason that I can’t fathom, the form isn’t working.

I’ve used Jotform on several websites, including another responsive site I created using Backdraft and not had any problems. I’ve also checked the form by embedding it in another website and another responsive site and it works.

So does anyone have any idea why it wouldn’t work on this one particular site?

Shaun

http://test.northsouthdesign.info/find-us.html


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When I look at your page the thing that sticks out at me is the following line of code:

<form action="" novalidate="true">

This appears after the opening tag.

I have no idea how JotForm works but this doesn’t seem right to me.

Can you show us one of your pages where you have a JotForm that does work.

David


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Sure - it works fine on this responsive site, also created with Backdraft:

http://rswpartnership.co.uk/contactus.html


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It doesn’t look like you have added the forms on these 2 pages in the same way.

What do the JotForm instructions say?

D


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There are various ways to do it, but the way that works best with Freeway is to get the source code from Jotform and copy & paste it into a Markup Item in Freeway.

I can’t see what I could’ve done differently.

Shaun


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get the source code from Jotform and copy & paste it into a Markup Item in Freeway.

Well that doesn’t look what you have done on the Fisherman’s Wharf page.

Try again making sure that you are not missing anything when you copy/paste.

Also have a look and see if you have added anything in the Page>html Markup after section that shouldn’t be there.

D


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I use JotForm and i always use the option to use the Embed iframe and i understand that on the Backdraft documentation site Caleb refers to how to embed an iFrame in a responsive site (curtsey of DeltaDave)

But i must admit i haven’t check’d recently.

John


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curtsey of DeltaDave

Rather take a bow!


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I have gone through and checked that everything has been copied and also checked there was nothing in the page markup - still not working though.

When I created the site I had a few problems with wrappers not doing what they should and Caleb had to rewrite some of the code for me. I wondered if it was something to do with that.

I will have a go at the iframe method and see how it goes.

Cheers for the help guys. Wish me luck!

Shaun


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I have no experience using Jotforms so I can’t really comment on that, however, try the iframe method and see if it works.

Also, I used to get a LOT of spam through my form on http://onrampwebdesign.com - which, while hand coded, is heavily based on the PHP from the Send Form action. I ended up hiring Tim Plumb to tweak the PHP file to “ban” certain words. If a submission includes one of the words on the list the server is instructed to trash it instead of passing it on. It’s been working splendidly. :slight_smile:


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JSYK, easiForm has this option built into the action so it is set up to automatically block emails with the certain words you want stopped.

As far as Spam is concerned I have found this the best way to block spam messages, as any new spam messages appear you can simply add any new ‘badword’ to the action so those emails are blocked. This is the reason the ‘badwords’ option was actualy included in the action as humans can get around most other spam stopping methods.

Of course the eaiForm action currently needs ioncube which can be a drawback for some.

HTH

On Sep 8, 2014, at 8:4 PM, Caleb Grove wrote:

I have no experience using Jotforms so I can’t really comment on that, however, try the iframe method and see if it works.

Also, I used to get a LOT of spam through my form on http://onrampwebdesign.com - which, while hand coded, is heavily based on the PHP from the Send Form action. I ended up hiring Tim Plumb to tweak the PHP file to “ban” certain words. If a submission includes one of the words on the list the server is instructed to trash it instead of passing it on. It’s been working splendidly. :slight_smile:


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I had a go using iFrame and it worked perfectly.

One less thing to worry about :slight_smile:

Will have a look at easiform though…


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