[Pro] Network Solutions Sucks!

I know many of you don’t like GoDaddy, and as I’ve stated before my experience has been quite the opposite. In fact, GoDaddy is a joy to work with when compared to Network Solutions.

I’ve been trying now for a solid month to get the ownership of a domain transferred from a former manager at one of my clients to the new manager, who has been there for more than 6 years.

We’ve faxed information to them at least three times and each time they’ve either lost the Network Solutions fax request or some of the information we sent with it.

Plus, every time I call, the NS CSR clearly doesn’t know their company, their products, or their technology. It goes something like this every single friggin time:

  1. I ask the CSR a question
  2. They repeat my question and ask if that was correct
  3. I respond yes
  4. They tell me that is a very good question and ask me to hold
  5. They come back to me with an answer that clearly came from someone else
  6. I ask them for more details about the answer I was given and they are totally clueless
  7. They once again seek the advice of the Master NS Wizard behind the curtain
  8. And the process repeats for the next question

This is total BS. I am so glad I transferred ALL of my domain names over to GoDaddy. Thanks for letting me vent. :slight_smile:


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

I agree. Dealt with them on two occasions and they are hands-down the worst host I’ve ever encountered.

Todd
http://xiiro.com


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

If you just want your domain hosted somewhere, I really recommend Hover. Very nice people, they do the Inlay.io domain for me, and I am moving all the rest of my domains off of NS as soon as I get a chance. They have a “white glove” service where they do all the hassle-y bits with NS for you, you just tell them what you want to move and they make it happen. No extra charge for that.

Walter

On Aug 9, 2014, at 1:21 PM, Todd wrote:

I agree. Dealt with them on two occasions and they are hands-down the worst host I’ve ever encountered.

Todd
http://xiiro.com


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options