It looks it might be a bug in the Action that only affects the item Action. Try removing it completely from the two items it’s applied to right now (Contact and Email) and reapply it to the page. It’s likely that it didn’t work before because there was still another instance of the Action that was causing problem.
Sorry for the inconvenience.
Joe
On 22 Sep 2014, at 12:08, Karen E email@hidden wrote:
Can the mail client be the problem?
The site is hosted by FatCow, but the mail goes to an email address of another domain on GoDaddy with a cc: setup to a Yahoo email account as well - both of which receive (No Subject) (No Sender) in the header - FWIW.
Gmail and Ymail have both undertaken some strict changes to their systems that cause “faked sender” messages like this to be either dropped on the floor or maybe (first I’ve connected these dots) rewritten like this to remove the altered sender. Normally, when you send an e-mail from your computer through your ISP, a complex set of headers are set on the message that match up perfectly with the name of the server you are sending through. When you use a Web form the way that either of these Actions wire it, you are using your web server (whatever it may be named) to send mail “apparently from” some other user on some other server. This fundamental mismatch will be tolerated by many receiving mail servers, but those that have adopted this latest anti-SPAM effort will either reject it out of hand, ignore it as SPAM, or maybe (I’m guessing here) rewrite it the way you’ve observed.
If this is the problem underlying all of this, the solution is to always set your form to send “From” a user on your Web server. Include the sender’s name and e-mail as part of the body of the message. Yes, it makes it harder to reply – you have to copy the message, click on the e-mail address in the body of the message, then “Paste as Quotation” in your Edit menu. But the result will be better deliverability.
To do this, use the Action interface to set the From address to a fixed sender, www(a)yourdomain.com is a good thing to try (as it’s likely a real user). do-not-reply(a)yourdomain.com is another, as it’s used a lot and is likely to be whitelisted by the various spam-bots. If you’re using PHP Feedback Form, the other thing you need to do is rename the email field to something other than exactly email, as that triggers the Action to use that field as the From address.
Thanks Joe & Walter - apologies - that extra instance of the action must have crept back in when I was experiencing trouble in the layout going wonky during this process. I assure you it wasn’t there before. It’s gone now and the form is working with the action applied only to the Email form box.
That still didn’t fix the (No Subject) (No Sender) issue so I tried Walter’s suggestion while the action was still only applied to the Email form box.
Walter - I next tried your suggestion and tested but received - “page not found”… but I fixed it.
I removed the action next, and applied it to the page instead, and tested successfully WITH a preset Sender and Subject in the email header arriving correctly.
The only downside is this process has now made my layout go wonky again under the Contact DIV. I never touched anything in the layout! I can likely fix it again from copy/pasting the wayward section from an earlier saved version, as I did before.
No - but based on having used it for years on many sites I had no doubt it would work, so I was reserving it for a “Plan B”.
The fact that Send Form wasn’t working as expected became a frustrating challenge to try to overcome, though ultimately not fully resolved, it’s at least functional now using a fixed sender and subject. As far as why it doesn’t fill it in with the other option all the way through remains part mystery, part science I don’t fully understand.
