Snow Leopard/Freeway Problems

Recently bought a new mac which runs Snow Leopard.

Re-installed Freeway to the new mac.

I have come across the following problem, I had to make some minor amendments to existing sites.

When publishing the site, I got the following message from Freeway.

“Could not complete your request because of a problem with a file you are trying to import, it is probably invalid. (-2601:528:149)”

Nothing has changed on the sites or the existing files, to get round the problem I opened all images on the page and then resaved, which seemed to work.

This morning, I have started a brand new site and doing a quick preview to gauge the size of the logo, I get the same message, only one graphic on the page.

I will be calling Freeway again, but anyone else had this problem.

Regards
Mike


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I’ve had that before a few times. Quitting Freeway and re-starting is the only fix I’ve found

David

On 10 Jan 2012, at 10:26, Mike Thornley wrote:

“Could not complete your request because of a problem with a file you are trying to import, it is probably invalid. (-2601:528:149)”


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Have you tried Edit / Resources / (Resample All) yet? That can fix some images, or at least wake up Freeway to them.

Walter

On Jan 10, 2012, at 5:26 AM, Mike Thornley wrote:

When publishing the site, I got the following message from Freeway.

“Could not complete your request because of a problem with a file you are trying to import, it is probably invalid. (-2601:528:149)”


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Hi

Reported this problem to Freeway, awaiting a reply.

Yes tried what you said Walter, didn’t make a difference.

Because these files were not generated on the new mac, it was suggested I run the Verify Disk Permissions from the Disk Utilities App and then run repair.

The app did list a lot of files that needed repair, so I have run the permission repair and so far on the new site I am producing everything seems OK

I will report back if the occurs again.

Regards
Mike


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Hi

Further report - this is now happening on new site built on my new mac, with all new graphics etc

Reported again to Freeway, to me this is a bug in the software.

See what they say. As David says quiting and re-starting clears the problem, but shouldn’t really have to do this every 10 minutes on a professional software package.

MIke


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I have been using Freeway on Snow Leopard for quite a long time, without encountering this issue. If the error message you quoted earlier is to be believed, then you may have a corrupted image somewhere. While you’re probably right at an absolute level that Freeway should sanitize its inputs to the point where a corrupt image doesn’t stop the publishing process, there remains the issue of what should it do? Obviously, it cannot be responsible for fixing the corrupted image.

Walter

On Jan 18, 2012, at 4:02 AM, Mike Thornley wrote:

Reported again to Freeway, to me this is a bug in the software.


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Hi Walter

Very few images in the site, which are all new, and the ones that are in the site repeat across the site, so why would Freeway build the one page with the image on and not the next.
Further to this the error occurs on a different pages each time and does not stick at the same point.
And if it was an image problem, why does quitting the software and re-booting clear the problem.


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Any time a computer program does different things with the same input values, I begin to suspect a hardware failure of some kind – either RAM going bad or a disk drive about to spin its last. Find the Hardware Test disk that came with your Mac, and boot from it and run the low-level tests.

Walter

On Jan 18, 2012, at 8:57 AM, Mike Thornley wrote:

Hi Walter

Very few images in the site, which are all new, and the ones that are in the site repeat across the site, so why would Freeway build the one page with the image on and not the next.
Further to this the error occurs on a different pages each time and does not stick at the same point.
And if it was an image problem, why does quitting the software and re-booting clear the problem.


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Hi Walt

Brand new mac - 2 weeks old.
It would be very unusual for the mac to be failing.
All tests OK.
Not had one mac go on me in over 25 years of use.
Plus not getting any other problems with any other software, this is only occurring in Freeway.
Files sent to softpress to see if they can replicate the problem.
Mike


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I thought all new macs had been coming with Lion for quite some time? 21st July?

Did you not want Lion? Just curious as there is a Lion update program http://www.apple.com/uk/macosx/uptodate/

David


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Hi David
I asked for the OS to be back installed to Snow Leopard, if it was possible and not a detriment to the Mac, I was told it could be done and would be OK.
Happy enough with Snow, and happy to wait until Apple sort any bugs that may appear in Lion before upgrading.
Bought from a reputable Mac Dealer with 3 year Apple Warranty.
Mike


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That makes sense.

I have apps that wont run on Lion so am holding off but have been running Snow for ages and not had the issues you are having.

Good luck with the Softpress support team.

D


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…I asked for the OS to be back installed to Snow Leopard…

Kind of depends on how they did it. Hopefully they formatted drive first before installing SL to make sure there was nothing of Lion left behind.


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I might be late in this conversation but if your Mac is very new Apple will tell you Snow Leopard can not be installed and they are right.

So grab an older Mac and start the new Mac while holding down the T key. Target disk mode. Now put a FireWire cable between old and new Mac and put SL install DVD in old Mac and install Snow Leopard on the hard drive in the new Mac.

When the install is done pull the icon of new Mac hard drive to the trash and disconnect the FireWire cable.

Power down the new Mac and then start it up and you are now running Snow Leopard on a new Mac. Go get your updates and install Freeway.

On Jan 18, 2012, at 2:55 PM, chuckamuck email@hidden wrote:

…I asked for the OS to be back installed to Snow Leopard…

Kind of depends on how they did it. Hopefully they formatted drive first before installing SL to make sure there was nothing of Lion left behind.


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Hi all,

“Could not complete your request because of a problem with a file you are trying to import, it is probably invalid. (-2601:528:149)”

I am getting this message more and more frequently with the website I am working on. I am running 5.6.1, and although I know there is a update available, I am starting to really get concerned.

Saving and quitting always works, but the frequency is increasing and I fear that I am getting closer to the point where that won’t work. Does anyone know if this was specifically fixed in an update?

Jonathan


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Have you tried resampling all your resources? Go to the Edit>Resources menu and hit Resample All. Shouldn’t take too long, once it’s complete the Done button will re-activate.

Joe


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Hi Joe,

Have done that and will see how it goes next week. Thanks for posting so quickly.

Jonathan


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Hi Jonathan

I started this thread and have been in contact with Freeway on numerous occasions regarding this problem, my opinion is that there is a bug between Freeway and Snow Leopard. Freeway refute this suggestion.

I never had this problem until buying a newer Mac in January running Snow Leopard.
I have both 5 and 5.6 versions of Freeway and it happens in both versions, it also happens when updating websites I produced that were OK before my change over to the newer Mac.

Freeway have said no one else has reported this problem it must be my file types. So I changed file types and it still happens.

Freeway have also suggested that it is the postscript architecture of EPS files I have used, but again this didn’t occur before change over. The work around was to save all files to PNG’s. But Freeway market the software as being able to import numerous file types, with no need to use other software to prepare images and graphics for the web.

My EPS files are logos and graphics etc produced in illustrator CS3 and CS5 - downsaving them to CS3 made no difference, but they worked OK before.

I will email this post to Freeway and ask for their comment.

Regards
Mike


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Hi Mike,

If I remember correctly, it was only certain EPS files that were causing the problem. Others that were saved to a particular level (I forget which now), worked fine. I seem to remember suggesting to our support guys that you try converting the EPS files that didn’t work to the level that did in the application they were created in, rather than converting to PNG.

Jonathan, are you using EPS files in your document?

Joe


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Hi Jonathan

I think if we narrowed it down constructively, I think it may any kind of vector file, ie EPS or PDF.

But my main question is why did this not occur before?

Mike


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