A client of mine hosting with James has lost his website and email, completely early this morning. They have tried Support tickets, direct email and IM but no response and have been trying throughout the day. Does anyone have a contact number for either him or his techies please?
I don’t know if this has any bearing at all as I think it is
restricted to the UK, but earlier today I heard of a rather big spat
between a coupld of broadband and hosting providers that has
reportedly left a large number of individuals and companies without
Rather than try to weave info out of thin air (I don’t have time to
research this right now) I’ll post the notes I passed on to a news
friend of mine:
Tiscali has been in dispute with 186K, another (v. large) UK
broadband and web hosting company. Tiscali provides 186K’s entire (?)
connectivity. Today (?) 186k (and hence all its individual and
corporate customers, including smaller broadband and host providers)
lost connection to the Internet because Tiscali ‘pulled the plug’ on
186k, effectively penalising all 186K’s customers as well as 186K
itself! (“Doing a Russian pipeline number”, as a friend said to me.)
186K has been pretty crappy for a long time, but this action by
Tiscali is jaw-droppingly savage, given the impact it must be having
across the country!
Did the domain expire? Have you checked with the registrar? Another
angle is that this is DNS poisoning, which does happen from time to
time. If the domain is good, then try moving the DNS hosting for the
domain to another server (I use EasyDNS for this) and then point the
domain from there back to James’ server. If you can’t find the domain
on either of those services, then it’s quite likely that James’ server
is simply following the rules and is blameless.
On Jan 19, 2009, at 11:20 AM, Kryten wrote:
Scarey Walt. The domain in question CTBPRINT.com doesn’t seem to
exist anymore. It’s been up for over a year though. So now obviously
they’ve got no email.
My client has just informed me that the contact email address that is used by the domains registrar is no longer active, so they didn’t get the renewal or expiry notices, so yes, the domains expired yesterday.
I’m sitting here with a very red face.
My apologies gentlemen and thank you for your valuable time.
One trick I use to keep an eye on websites of clients (who insist on
managing their own domains) is to create an email account for myself
there (something like “email@hidden”). Mail dutifully lets
me know when it cannot connect, alerting me to potential problems. It
also gives clients (who insist on managing their own addressbooks) an
easy way to ping me for help.