Telephone number for HaveHost URGENT

A client of mine hosting with James has lost his website and email, completely early this morning. They have tried Support tickets, direct email and IM but no response and have been trying throughout the day. Does anyone have a contact number for either him or his techies please?

Kryten


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

I don’t know if this has any bearing at all as I think it is
restricted to the UK, but earlier today I heard of a rather big spat
between a coupld of broadband and hosting providers that has
reportedly left a large number of individuals and companies without
Internet access.

Rather than try to weave info out of thin air (I don’t have time to
research this right now) I’ll post the notes I passed on to a news
friend of mine:


Tiscali has been in dispute with 186K, another (v. large) UK
broadband and web hosting company. Tiscali provides 186K’s entire (?)
connectivity. Today (?) 186k (and hence all its individual and
corporate customers, including smaller broadband and host providers)
lost connection to the Internet because Tiscali ‘pulled the plug’ on
186k, effectively penalising all 186K’s customers as well as 186K
itself! (“Doing a Russian pipeline number”, as a friend said to me.)

186K has been pretty crappy for a long time, but this action by
Tiscali is jaw-droppingly savage, given the impact it must be having
across the country!


k


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

Thanks for that Keith. I’ll pass this onto my client. I have quite a few hosted site through James and they all seem to be working, but not my clients.

Appreciate any more info when you get time.

Thanks

Kryten


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

This could be a DNS issue. Try checking at OpenDNS here: <http://www.opendns.com/support/cache/

and see what’s in their cache for that domain. Another good
resource is http://downforeveryoneorjustme.com/ which can tell you
pretty authoritatively whether a particular site is really unreachable.

Walter

On Jan 19, 2009, at 10:54 AM, Kryten wrote:

I have quite a few hosted site through James and they all seem to be
working, but not my clients.


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

Scarey Walt. The domain in question CTBPRINT.com doesn’t seem to exist anymore. It’s been up for over a year though. So now obviously they’ve got no email.

Something weird is going on.

K.


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

Did the domain expire? Have you checked with the registrar? Another
angle is that this is DNS poisoning, which does happen from time to
time. If the domain is good, then try moving the DNS hosting for the
domain to another server (I use EasyDNS for this) and then point the
domain from there back to James’ server. If you can’t find the domain
on either of those services, then it’s quite likely that James’ server
is simply following the rules and is blameless.

Walter

On Jan 19, 2009, at 11:20 AM, Kryten wrote:

Scarey Walt. The domain in question CTBPRINT.com doesn’t seem to
exist anymore. It’s been up for over a year though. So now obviously
they’ve got no email.

Something weird is going on.

K.


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

My client has just informed me that the contact email address that is used by the domains registrar is no longer active, so they didn’t get the renewal or expiry notices, so yes, the domains expired yesterday.

I’m sitting here with a very red face.

My apologies gentlemen and thank you for your valuable time.

K.


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

My apologies

Don’t worry about it - better here than in front of a client, eh?

Good luck.

k


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

Yes indeed Keith. Thanks to all.

K.


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

One trick I use to keep an eye on websites of clients (who insist on
managing their own domains) is to create an email account for myself
there (something like “email@hidden”). Mail dutifully lets
me know when it cannot connect, alerting me to potential problems. It
also gives clients (who insist on managing their own addressbooks) an
easy way to ping me for help.

On Tue, Jan 20, 2009 at 1:14 AM, Kryten wrote:

Yes indeed Keith. Thanks to all.


Ernie Simpson – Freeway 5 Pro User – http://www.thebigerns.com/freeway/


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

Thank you BigE not a bad idea.

K.


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

Have you been away again Ernie - we have missed your contributions.

David


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options

Indeed.

K.


offtopic mailing list
email@hidden
Update your subscriptions at:
http://freewaytalk.net/person/options