# Unable to import JPEG or PDF Files

**URL:** <https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019>\
**Category:** Intaglio\
**Created:** [January 20, 2016, 8:32pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019 "2016-01-20T20:32:35Z")\
**Posts on this page:** 14\
**Page:** 1

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**Author:** ![Glenn\_Wright](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/g/67e7ee/32.png) [@Glenn\_Wright](https://discourse.softpress.com/u/Glenn_Wright)\
**Post date:** [January 20, 2016, 8:32pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/1 "2016-01-20T20:32:35Z")

</div>

For some reason, I am no longer able to import, drag and drop or copy and paste jpeg or pdf files onto the Intaglio canvas (open, blank drawing). I have tried uninstalling and re-installing Intaglio, disk utility manager repair. I’m in the process of trying to upgrade to El Capitan on my other machine to see if this rectifies the problem. BTW - I have three machines all with the same problem. This used to be a routine operation. I’m stuck!

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**Author:** ![Frank](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/f/3d9bf3/32.png) [@Frank](https://discourse.softpress.com/u/Frank)\
**Post date:** [January 20, 2016, 9:38pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/2 "2016-01-20T21:38:20Z")

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This is kinda strange. Have you read the thread from today already?  
“I´m no longer able” implies it was working till a certain point. Question is what happened in the meantime? Have you installed Apple latest security updates from today for example? As I said in the other thread all is fine over here with recent Yosemite/Intaglio3.9.2.  
What is “Console.app” telling?

Cheers

Frank

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**Author:** ![Glenn\_Wright](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/g/67e7ee/32.png) [@Glenn\_Wright](https://discourse.softpress.com/u/Glenn_Wright)\
**Post date:** [January 20, 2016, 9:57pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/3 "2016-01-20T21:57:11Z")

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It was working the last time I used it (approximately a week ago). I regularly update all three of my machines to the latest versions. I’m not familiar with “console.app” Can you help me understand? Thanks.

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**Author:** ![Frank](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/f/3d9bf3/32.png) [@Frank](https://discourse.softpress.com/u/Frank)\
**Post date:** [January 20, 2016, 10:18pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/4 "2016-01-20T22:18:57Z")

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Shut down Intaglio first - open it again and try to drag a JPEG onto it´s default canvas. Open Console-app from Utility folder and type in Intaglio into the search field to look for any entries. Hopefully there are such. Check the Crash-Reporter logs as well. Copy&paste your findings into a TextEdit file along a description of what you´re trying to do and send it to Nick for analysis via email.

Cheers

Frank

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**Author:** ![Glenn\_Wright](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/g/67e7ee/32.png) [@Glenn\_Wright](https://discourse.softpress.com/u/Glenn_Wright)\
**Post date:** [January 21, 2016, 1:18pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/5 "2016-01-21T13:18:06Z")

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I upgraded the operating system to El Capitan on the one machine and problem solved. Just finished the second machine and again the same result. Currently working on the third. Thanks for the advice. I will make a note in case this issue shows up again. Thank you.

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**Author:** ![Dave\_Johnson](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/d/779978/32.png) [@Dave\_Johnson](https://discourse.softpress.com/u/Dave_Johnson)\
**Post date:** [January 22, 2016, 3:21am UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/6 "2016-01-22T03:21:04Z")

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OK with regard to recent posts relating to issues with drag-and-drop and import into Intaglio

Console is reporting an error on drag-and-drop of a JPG image onto the default canvas

22/01/2016 2:13:29.531 pm Intaglio[74372]: +[NSAppleEventDescriptor descriptorWithFileURL:]: unrecognized selector sent to class 0x7fff7b6db0b8

22/01/2016 2:13:29.532 pm Intaglio[74372]: \*\*\* Canceling drag because exception ‘NSInvalidArgumentException’ (reason ‘+[NSAppleEventDescriptor descriptorWithFileURL:]: unrecognized selector sent to class 0x7fff7b6db0b8’) was raised during a dragging session

On Import of the same image I get the following

22/01/2016 2:16:52.836 pm Intaglio[74372]: assertion failed: 14F1605: libxpc.dylib + 62447 [5C829202-962E-3744-8B50-00D38CC88E84]: 0x89

22/01/2016 2:17:21.623 pm Intaglio[74372]: +[NSAppleEventDescriptor descriptorWithFileURL:]: unrecognized selector sent to class 0x7fff7b6db0b8

22/01/2016 2:17:21.624 pm Intaglio[74372]: +[NSAppleEventDescriptor descriptorWithFileURL:]: unrecognized selector sent to class 0x7fff7b6db0b8

22/01/2016 2:17:21.632 pm Intaglio[74372]: (  
0 CoreFoundation 0x00007fff90e2603c \_\_exceptionPreprocess + 172  
1 libobjc.A.dylib 0x00007fff8d35b76e objc\_exception\_throw + 43  
2 CoreFoundation 0x00007fff90e28fad +[NSObject(NSObject) doesNotRecognizeSelector:] + 205  
3 CoreFoundation 0x00007fff90d6ee24 _ **forwarding** _ + 1028  
4 CoreFoundation 0x00007fff90d6e998 \_CF\_forwarding\_prep\_0 + 120  
5 Intaglio 0x000000010a2bf396 -[IntaglioDocument(UserActions) importFiles:at:] + 777  
6 Intaglio 0x000000010a2bf08b -[IntaglioDocument(UserActions) importFiles:] + 19  
7 Foundation 0x00007fff95aeadd0 \_\_NSThreadPerformPerform + 293  
8 CoreFoundation 0x00007fff90d42a01 **CFRUNLOOP\_IS\_CALLING\_OUT\_TO\_A\_SOURCE0\_PERFORM\_FUNCTION** + 17  
9 CoreFoundation 0x00007fff90d34b8d \_\_CFRunLoopDoSources0 + 269  
10 CoreFoundation 0x00007fff90d341bf \_\_CFRunLoopRun + 927  
11 CoreFoundation 0x00007fff90d33bd8 CFRunLoopRunSpecific + 296  
12 HIToolbox 0x00007fff9851756f RunCurrentEventLoopInMode + 235  
13 HIToolbox 0x00007fff985171ee ReceiveNextEventCommon + 179  
14 HIToolbox 0x00007fff9851712b \_BlockUntilNextEventMatchingListInModeWithFilter + 71  
15 AppKit 0x00007fff8c76b8ab \_DPSNextEvent + 978  
16 AppKit 0x00007fff8c76ae58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346  
17 AppKit 0x00007fff8c760af3 -[NSApplication run] + 594  
18 AppKit 0x00007fff8c6dd244 NSApplicationMain + 1832  
19 libdyld.dylib 0x00007fff8e1cb5c9 start + 1  
20 ??? 0x0000000000000001 0x0 + 1  
)

Does this help?

Cheers

Dave

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**Author:** ![Nalarider](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/n/9f8e36/32.png) [@Nalarider](https://discourse.softpress.com/u/Nalarider)\
**Post date:** [January 27, 2016, 11:06pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/7 "2016-01-27T23:06:32Z")

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I’m having the same problem, drag and drop a jpg file into a blank document doesn’t work. Running OS X 10.8.5, Intaglio 3.9.3. Dump from console after drag and drop:  
1/27/16 5:01:33.100 PM Intaglio[15291]: +[NSAppleEventDescriptor descriptorWithFileURL:]: unrecognized selector sent to class 0x7fff726bf810  
1/27/16 5:01:33.101 PM Intaglio[15291]: \*\*\* Canceling drag because exception ‘NSInvalidArgumentException’ (reason ‘+[NSAppleEventDescriptor descriptorWithFileURL:]: unrecognized selector sent to class 0x7fff726bf810’) was raised during a dragging session

Dump from console after failed attempt to File\>Import a jpg:  
1/27/16 5:05:12.413 PM Intaglio[15313]: +[NSAppleEventDescriptor descriptorWithFileURL:]: unrecognized selector sent to class 0x7fff726bf810  
1/27/16 5:05:12.414 PM Intaglio[15313]: +[NSAppleEventDescriptor descriptorWithFileURL:]: unrecognized selector sent to class 0x7fff726bf810  
1/27/16 5:05:12.415 PM Intaglio[15313]: (  
0 CoreFoundation 0x00007fff8e3c6b06 \_\_exceptionPreprocess + 198  
1 libobjc.A.dylib 0x00007fff871b53f0 objc\_exception\_throw + 43  
2 CoreFoundation 0x00007fff8e45d26a +[NSObject(NSObject) doesNotRecognizeSelector:] + 186  
3 CoreFoundation 0x00007fff8e3b502e _ **forwarding** _ + 414  
4 CoreFoundation 0x00007fff8e3b4e18 \_CF\_forwarding\_prep\_0 + 232  
5 Intaglio 0x000000010d331396 -[IntaglioDocument(UserActions) importFiles:at:] + 777  
6 Intaglio 0x000000010d33108b -[IntaglioDocument(UserActions) importFiles:] + 19  
7 Foundation 0x00007fff88d3d59a \_\_NSThreadPerformPerform + 225  
8 CoreFoundation 0x00007fff8e345b31 **CFRUNLOOP\_IS\_CALLING\_OUT\_TO\_A\_SOURCE0\_PERFORM\_FUNCTION** + 17  
9 CoreFoundation 0x00007fff8e345455 \_\_CFRunLoopDoSources0 + 245  
10 CoreFoundation 0x00007fff8e3687f5 \_\_CFRunLoopRun + 789  
11 CoreFoundation 0x00007fff8e3680e2 CFRunLoopRunSpecific + 290  
12 HIToolbox 0x00007fff8dd37eb4 RunCurrentEventLoopInMode + 209  
13 HIToolbox 0x00007fff8dd37b94 ReceiveNextEventCommon + 166  
14 HIToolbox 0x00007fff8dd37ae3 BlockUntilNextEventMatchingListInMode + 62  
15 AppKit 0x00007fff8bc13533 \_DPSNextEvent + 685  
16 AppKit 0x00007fff8bc12df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128  
17 AppKit 0x00007fff8bc0a1a3 -[NSApplication run] + 517  
18 AppKit 0x00007fff8bbaebd6 NSApplicationMain + 869  
19 libdyld.dylib 0x00007fff8289f7e1 start + 0  
)

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**Author:** ![Nalarider](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/n/9f8e36/32.png) [@Nalarider](https://discourse.softpress.com/u/Nalarider)\
**Post date:** [January 27, 2016, 11:36pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/8 "2016-01-27T23:36:46Z")

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More info on my inability to import jpg or drag/drop jpg.  
JPG I’m using: [http://postimg.org/image/d2nswinr5/](http://postimg.org/image/d2nswinr5/)  
I can open the jpg in another application (GraphicConverter), select all, copy, then paste into Intaglio. The pasted image is slightly fuzzier than the original. I tried another method: open in GraphicConverter, select all, click in the selected image and drag to Desktop, which created a ‘Picture clipping’, dragged the clipping into a blank Intaglio document and it appeared, just as fuzzy as when I did a copy/paste.  
Intaglio Preferences set:  
Documents \> Color space for new documents=Automatic  
Clipboard \> Import \> Import PICT = Automatic  
Clipboard \> All boxes checked except ‘Export EPS’

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**Author:** ![Frank](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/f/3d9bf3/32.png) [@Frank](https://discourse.softpress.com/u/Frank)\
**Post date:** [January 28, 2016, 9:24am UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/9 "2016-01-28T09:24:28Z")

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I have no clue what you guys experiencing - the linked image is simply dragged to Intaglio´s canvas and looks as crisp as the original:  
[http://postimg.org/image/umrd7frlj/](http://postimg.org/image/umrd7frlj/)  
So I recommend you to take your Console logs and write to Nick via Intaglio´s support section of its website: [http://www.purgatorydesign.com/Intaglio/support.html](http://www.purgatorydesign.com/Intaglio/support.html)

Cheers

Frank

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**Author:** ![Frank](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/f/3d9bf3/32.png) [@Frank](https://discourse.softpress.com/u/Frank)\
**Post date:** [January 28, 2016, 9:28am UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/10 "2016-01-28T09:28:02Z")

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By the way the latest version of Intaglio is 3.9.4 - just to let you know.

Cheers

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**Author:** ![Nalarider](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/n/9f8e36/32.png) [@Nalarider](https://discourse.softpress.com/u/Nalarider)\
**Post date:** [January 28, 2016, 8:09pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/11 "2016-01-28T20:09:30Z")

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I installed the update and now I can import graphics into Intaglio. FYI, the change history for Version 3.9.4a (current version) says: 1) Fix an image import problem. 2) Miscellaneous bug fixes and improvements.

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**Author:** ![Bud](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/b/bcef8e/32.png) [@Bud](https://discourse.softpress.com/u/Bud)\
**Post date:** [January 28, 2016, 9:02pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/12 "2016-01-28T21:02:31Z")

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Unfortunately, the only app I found that can be imported is PDF. Not enough. It must be capable of importing/opening other types as well: EZDraw or Word for example. I have a number of old drawings that need updating and EZDraw is all I can use so far.

Bud  
On Jan 28, 2016, at 3:09 PM, nalarider [email@hidden](mailto:email@hidden) wrote:

I installed the update and now I can import graphics into Intaglio. FYI, the change history for Version 3.9.4a (current version) says: 1) Fix an image import problem. 2) Miscellaneous bug fixes and improvements.

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**Author:** ![Wes\_Schaeffer](https://discourse.softpress.com/letter_avatar_proxy/v4/letter/w/c4cdca/32.png) [@Wes\_Schaeffer](https://discourse.softpress.com/u/Wes_Schaeffer)\
**Post date:** [June 17, 2016, 2:30pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/13 "2016-06-17T14:30:35Z")

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How do I import sketches from iCloud? I see the files on my iMac and they are saved in the iCloud Drive but I don’t see an option to import those backed up files onto my iPad and continue working on them.

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**Post date:** [June 17, 2016, 2:33pm UTC](https://discourse.softpress.com/t/unable-to-import-jpeg-or-pdf-files/23019/14 "2016-06-17T14:33:31Z")

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I’ve also moved one folder to Dropbox to test it and when I select “Import Drawing” the Dropbox account is empty despite being able to see the file on my iPad in the Dropbox application.

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