I’m helping someone with their site and now I find out that their web
host’s firewall may have blocked my IP (I’m unable to log into their
cPanel, though I did so earlier today).
Anyway, here’s what their support told me to do to help fix things. I
have no idea what the hell they’re talking about. Can someone decipher
this?
Todd
There is not a server issue, but our firewall might have blocked
your IP.
Please send me a tracert
Go to start–>programs–>ms dos prompt
type in: tracert yourdomain.com
copy and paste the results to me
(Note: Please be sure to replace yourdomain.com with your actual
domain)
To copy and paste in dos…
On the title bar, right click, choose “mark”
Highlight the tracert results
On the title bar, right click, choose “copy”
Paste the results to me
Also, please provide your source IP be typing whatbemyip.com into
your browser and paste the results to me.
Open Terminal.app and type traceroute www.example.com (replace that
with the actual named Web address) and press Return.
Select the results and copy and paste normally, no DOS awkwardness
needed.
Walter
On Mar 23, 2010, at 6:21 PM, Todd wrote:
I’m helping someone with their site and now I find out that their
web host’s firewall may have blocked my IP (I’m unable to log into
their cPanel, though I did so earlier today).
Anyway, here’s what their support told me to do to help fix things.
I have no idea what the hell they’re talking about. Can someone
decipher this?
Todd
There is not a server issue, but our firewall might have blocked
your IP.
Please send me a tracert
Go to start–>programs–>ms dos prompt
type in: tracert yourdomain.com
copy and paste the results to me
(Note: Please be sure to replace yourdomain.com with your actual
domain)
To copy and paste in dos…
On the title bar, right click, choose “mark”
Highlight the tracert results
On the title bar, right click, choose “copy”
Paste the results to me
Also, please provide your source IP be typing whatbemyip.com into
your browser and paste the results to me.