Outside of the tools that I use, this is my guide for design & workflow: How a Web Design Goes Straight to Hell - The Oatmeal
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It scares me just how true this is. If I had a pound for every time this happens… 
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I have just finished a simple project. It should have been just two meetings and finished in one month.
The Group President got 13 people involved over a period of twelve months and booked seven meetings in the UK and one in Europe.
Never, ever again…
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Good one and so true!
(nervous, crying and laughing)
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