# \#troubleshooting

**URL:** https://discourse.softpress.com/tag/troubleshooting/12.md

[Latest](https://discourse.softpress.com/latest.md) · [Categories](https://discourse.softpress.com/categories.md) · [Tags](https://discourse.softpress.com/tags.md)

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## [Fixing responsive layouts](https://discourse.softpress.com/t/fixing-responsive-layouts/25725)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [August 11, 2015, 10:24am UTC](https://discourse.softpress.com/t/fixing-responsive-layouts/25725 "2015-08-11T10:24:25Z")

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As of version 7.1, Freeway no longer allows items to be narrower than their content. The reasons for this are twofold – it's easier to work with items when you can see them (overflowed items would become invisible in 7.0…

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## [Existing Fonts Not Working Correctly After Updating A File To FW7.1](https://discourse.softpress.com/t/existing-fonts-not-working-correctly-after-updating-a-file-to-fw7-1/25724)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [July 13, 2015, 12:13pm UTC](https://discourse.softpress.com/t/existing-fonts-not-working-correctly-after-updating-a-file-to-fw7-1/25724 "2015-07-13T12:13:10Z")

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It has come to light that there is an issue with fonts if you select text and then use the Font menu to edit graphic text in the Inspector. The workaround for now is to use the Font option in the Style menu - so if you g…

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## [Importing images into Freeway from iPhoto and Photos](https://discourse.softpress.com/t/importing-images-into-freeway-from-iphoto-and-photos/25723)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [April 17, 2015, 8:59am UTC](https://discourse.softpress.com/t/importing-images-into-freeway-from-iphoto-and-photos/25723 "2015-04-17T08:59:56Z")

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In Mac OS 10.10.3, Apple introduced Photos, a replacement application for iPhoto and Aperture. We want to make you aware that if you upgrade your iPhoto library to Photos you will no longer be able to select your images …

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## [Permission and Privileges Problems](https://discourse.softpress.com/t/permission-and-privileges-problems/25722)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [July 23, 2012, 11:50am UTC](https://discourse.softpress.com/t/permission-and-privileges-problems/25722 "2012-07-23T11:50:16Z")

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\*UPDATE\* This issue has now been resolved. If you are using Freeway 5.5 or 6 and still experiencing this issue then please contact Support. Although permission and privileges problems have cropped up for many years, M…

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## [Graphics don't update in Preview](https://discourse.softpress.com/t/graphics-dont-update-in-preview/25721)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [September 16, 2011, 12:07pm UTC](https://discourse.softpress.com/t/graphics-dont-update-in-preview/25721 "2011-09-16T12:07:30Z")

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Some users are finding that graphics are not being updated in Freeway's internal Preview. Some workarounds were to exit and relaunch Freeway (which takes a bit of time), or to use Preview in Browser instead. We believe …

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## [Freeway crashes when opening](https://discourse.softpress.com/t/freeway-crashes-when-opening/25709)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [August 4, 2011, 11:14am UTC](https://discourse.softpress.com/t/freeway-crashes-when-opening/25709 "2011-08-04T11:14:07Z")

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If Freeway crashes when it opens, then you may have: The incorrect technical requirements for Freeway Not installed Freeway correctly A bad or damaged font on your machine Corrupt preferences A corrupt Freeway documen…

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## [Error 550 when Uploading Site](https://discourse.softpress.com/t/error-550-when-uploading-site/25720)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [July 14, 2011, 1:55am UTC](https://discourse.softpress.com/t/error-550-when-uploading-site/25720 "2011-07-14T01:55:18Z")

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FTP error 550 (and other 500 errors) are errors reported back from the server indicating an issue connecting to a folder, or modifying/overwriting a file. Unfortunately, because this is a server error where the server is…

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## [Running Freeway in Other Languages](https://discourse.softpress.com/t/running-freeway-in-other-languages/25719)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [September 21, 2010, 7:25am UTC](https://discourse.softpress.com/t/running-freeway-in-other-languages/25719 "2010-09-21T07:25:39Z")

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If you wish to run Freeway in a language other than the language your system is running, you can do this by changing the language settings for the application. The way the language selection works is that Freeway will ru…

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## [Could not start the application because you do not have write permission](https://discourse.softpress.com/t/could-not-start-the-application-because-you-do-not-have-write-permission/25718)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [March 23, 2010, 11:27am UTC](https://discourse.softpress.com/t/could-not-start-the-application-because-you-do-not-have-write-permission/25718 "2010-03-23T11:27:28Z")

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If you see a dialog like this when starting Freeway, try the following: Open the Disk Utility application (located in Applications/Utilities), select your system hard disk in the panel on the left and click the Repai…

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## ['Resource Cannot Be Found' alert on publish](https://discourse.softpress.com/t/resource-cannot-be-found-alert-on-publish/25717)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [July 9, 2009, 10:57am UTC](https://discourse.softpress.com/t/resource-cannot-be-found-alert-on-publish/25717 "2009-07-09T10:57:44Z")

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The following message may appear on publish: " RESOURCE CANNOT BE FOUND. The following resources cannot be found. The file Path:To:File:filename.jpg for this graphic cannot be found. The preview image will be used in…

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## [Graphics shift down the page or have uneven gaps between them when previewed](https://discourse.softpress.com/t/graphics-shift-down-the-page-or-have-uneven-gaps-between-them-when-previewed/25716)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [July 9, 2009, 10:46am UTC](https://discourse.softpress.com/t/graphics-shift-down-the-page-or-have-uneven-gaps-between-them-when-previewed/25716 "2009-07-09T10:46:10Z")

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If you have a group of navigation buttons on your page you may find that some of these move down the page when viewed in a browser or in Preview, so that the gaps between them are uneven. This is because when Freeway pu…

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## [Changes to Freeway pages not showing up in Preview](https://discourse.softpress.com/t/changes-to-freeway-pages-not-showing-up-in-preview/25712)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [June 9, 2009, 4:11am UTC](https://discourse.softpress.com/t/changes-to-freeway-pages-not-showing-up-in-preview/25712 "2009-06-09T04:11:47Z")

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Changes not showing up when testing your pages in Preview or Preview in Browser is usually fixed by clicking on the Refresh button. This is because browsers are designed to keep previously viewed versions of a page in th…

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## [Error Message - "Parameter has no value"](https://discourse.softpress.com/t/error-message-parameter-has-no-value/25714)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [May 1, 2009, 10:18am UTC](https://discourse.softpress.com/t/error-message-parameter-has-no-value/25714 "2009-05-01T10:18:50Z")

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If you publish a file and you receive an error message stating "Parameter has no value" (which is accompanied by the name of a Freeway Action), this usually means that there is a required attribute in the Action which ha…

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## [Uploading Issues - A Troubleshooting Guide (FTP)](https://discourse.softpress.com/t/uploading-issues-a-troubleshooting-guide-ftp/25713)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [April 23, 2009, 8:07am UTC](https://discourse.softpress.com/t/uploading-issues-a-troubleshooting-guide-ftp/25713 "2009-04-23T08:07:13Z")

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For the majority of the time, uploading your site to the web is as simple as going to File\>Upload, entering the server name, directory (if used), user name and password and clicking OK. However, there may be the odd occa…

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## [Entering Coordinates from Google Earth in the Google Maps Action](https://discourse.softpress.com/t/entering-coordinates-from-google-earth-in-the-google-maps-action/25711)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [February 12, 2009, 10:08am UTC](https://discourse.softpress.com/t/entering-coordinates-from-google-earth-in-the-google-maps-action/25711 "2009-02-12T10:08:58Z")

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If you are having problem with Google Maps not displaying in the correct position and have taken your coordinates from Google Earth then it is likely that you are using the unsupported Lat/Long values. Google Earth give…

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## [My Page isn't updating when I Upload or Preview in the Browser](https://discourse.softpress.com/t/my-page-isnt-updating-when-i-upload-or-preview-in-the-browser/25710)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [October 27, 2008, 11:26am UTC](https://discourse.softpress.com/t/my-page-isnt-updating-when-i-upload-or-preview-in-the-browser/25710 "2008-10-27T11:26:50Z")

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This is likely to be down to the browser cache. When you view a webpage in your browser it, and the resources on it, will be stored in the browser's cache memory. The next time you view the page (which is usually unlikel…

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## [Prevent Rollovers with no Links from Jumping to the Top of the Page](https://discourse.softpress.com/t/prevent-rollovers-with-no-links-from-jumping-to-the-top-of-the-page/25708)

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**Author:** [@Softpress](https://discourse.softpress.com/u/Softpress)\
**Replies:** 0\
**Last updated:** [September 25, 2008, 4:46am UTC](https://discourse.softpress.com/t/prevent-rollovers-with-no-links-from-jumping-to-the-top-of-the-page/25708 "2008-09-25T04:46:44Z")

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Items with Rollovers applied to them but no links on them will automatically have a dummy link (#) applied to them. When these dummy links are clicked the browser skips to the top of the page. This means any target trigg…