Rattie, please do not say things that are not true, my last email to
you was:
I do understand that you want to get this sorted but I still don’t
understand what the exact problem is?
Are they trying to send attachments from the web form? this is not
possible.
Are they saying the page does not load or there is a problem with the
form? it sounds like the page does not load which has nothing to do
with the form.
Are they referring to the Math captcha when they talk about the
numbering section?
If so then I have tried this from Windows XP and it works there, the
only reason that thing may not be working for them is if they have
cookies turned off on their browser, this is something you should
check because the captcha uses cookies. I would be surprised if this
was the problem as most browsers alert you to the fack that a cookie
is being set when this option on a browsers settings is turned off so
I would be surprised that this is what it is.
I would like to hear on a step by step basis what the exact problem
is: i.e.
- Load form
- Enter name, tel etc.
- MAthquestion: 1 + 2 =
- Enter answer of 3
- Press submit
- What happens? (Does the page send, what happens if it does etc.)
Does this same problem happen from another PC… or just theirs?
It is very difficult to try and find out why something might be wrong
without knowing exactly what the problem is exactly, the reason I say
this is because I have heard many report problems only to find that
the problem is nothing to do with what they are explaining, thats why
it is important to know what exactly is happening.
This is not what I would call ‘in denial’, it is called needing
detailed information on the problem.
Mike
On Feb 23, 2010, at 11:15 AM, Rattie wrote:
I have downloaded and paid for the Easibase web form action, but I’m
having heaps of trouble with it. Basically, it won’t work with
visitors to my site using PCs. Works every time with Mac users, but
anyone using a PC and who has their security setting set above low
gets a 1#Captcha, please correct errors’ message most times.
The man at Easibase is in denial about the problem so can anyone
here help.
Ian
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