! contact forms again!

Justin_Easthall · January 24, 2010, 8:59pm

Hi,

Going mental here - it worked twice now it doesn’t - any ideas?

http://www.easthalldesign.com/contact.html

My old contact form worked fine… so I know the PHP stuff server end is fine -

Thanks

Jus

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David_McCallum · January 24, 2010, 11:59pm

Justin - try changing the input name that you have set for your email field from ‘Email address’ to just ‘email’

3rd Tab along with the email field selected

David

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Justin_Easthall · January 25, 2010, 8:08am

Thanks Ill try this tonight.

Appreciated.

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Justin_Easthall · January 25, 2010, 7:29pm

Hi,

I changed email field - and no joy?

Any ideas?

Thanks

J

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Tim3 · January 25, 2010, 8:53pm

Hi Justin,
Have you ever managed to get the form to produce an e-mail on that
server before? I ask because I can see the web site is being hosted on
a Windows IIS server and, although I’ve had reports of the action
working on some IIS configurations, the majority of users who aren’t
using an Apache server have problems.
Regards,
Tim.

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Justin_Easthall · January 25, 2010, 8:58pm

Yes I have - but I think I recently swapped over to a different configuration, and I haven’t tested the form since, not sure - Im going to check now…

Thanks for the help

J

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Justin_Easthall · January 25, 2010, 9:11pm

No good, I have no clue what i messed with but I think it was more to do with the database settings -

I just tried applying the action to the table and not the page - but didnt make any difference -

It was working fine until i decided to redesign the site…

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Tim3 · January 25, 2010, 9:23pm

Hi Justin,
Try this. Create a plain text file, call it info.php (for example),
and put the following code in it;

<?php
	phpinfo();
?>

Upload this file to your server and enter the page URL in your web
browser. You should see a whole raft of information about the server
and the version of PHP that is installed. Make a PDF of this page,
print to PDF should do it, and remove the original php file you
uploaded to the server. Now I suspect that if you check the PDF you’ll
see that the sendmail path entry is blank. I suspect your server is
using something other than the required sendmail to, uhm, send the mail!
Contact your host and ask them to provide you with details of a form
to mail script that they know works. They should have at least one and
ideally one that uses PHP.
Regards,
Tim.

On 25 Jan 2010, at 21:11, Justin Easthall wrote:

No good, I have no clue what i messed with but I think it was more
to do with the database settings -

I just tried applying the action to the table and not the page - but
didnt make any difference -

It was working fine until i decided to redesign the site…

FreewayActions.com - Freeware and commercial actions for Freeway
Express & Pro.
…
Protect your mailto links from being harvested by spambots with Anti
Spam.
Only available at FreewayActions.com
…
http://www.freewayactions.com

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Justin_Easthall · January 25, 2010, 9:30pm

Blimey! Cheers I will do this now, I have just emailed ukreg to see what they have to say (before I received your post) - I will ask the above also if they need more info etc

Thanks for this

Jus

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Colin_Alcock · January 25, 2010, 9:52pm

I can’t actually help you, but your reference to UKReg suggets your
host may be Fasthosts, I’ve had trouble on their Windows servers,
before now, and switched from .php to an .asp script. However, I have
forms running happily on their Linux servers using both PHP Feedback
Form and PHP easiform Actions.

All that might not mean anything - or it might just trigger a thought
from others.

Colin

On 25 Jan 2010, at 21:30, Justin Easthall wrote:

Blimey! Cheers I will do this now, I have just emailed ukreg to see
what they have to say (before I received your post) - I will ask the
above also if they need more info etc

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Justin_Easthall · January 25, 2010, 10:00pm

Thanks, it is fasthost - ill wait for the reply from them - just frustrating as it was working fine…till I decided to redesign the thing

Cheers

J

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Justin_Easthall · January 26, 2010, 7:00pm

Well, looks like the contact form works on window pcs but not mac os machines - ive done a few tests myself and it does seem to be the case - heres the email from Fasthost…

Dear Customer,

Thank you for your support inquiry.

We understand that you find this issue uncomfortable for you, however we believe that this is already a scripting issue.
We have checked the form here in our end in windows machine and it just worked fine, however since you are on MAC PC
there are some components of HTML/PHP that doesn’t work on MAC but worked on Windows machine, aside from that you have also to consider the browser compatibility.

We strongly suggest you search this on search engineslike Google and definitely you should be able to find relevant information to why it is not working properly on mac but does in windows machines.

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Keith_Martin · January 26, 2010, 7:18pm

Goodness me, I’m struggling to control my editor’s instinct! That
really is an official communication from Fasthosts? Bi-zarre.

Quite apart from the grammar, capitalisation and general writing
errors, it is shockingly close to a brush-off.

AND I find it hard to understand how PHP, which is a server-side
process, could possibly be affected by the visitor’s operating
system. Do you mean you have the form hosted on a Fasthost server and
you have problems with it when using a Mac? (Sorry, a MAC PC?)

Got a URL?

k

email from Fasthost…

Dear Customer,

Thank you for your support inquiry.

We understand that you find this issue uncomfortable for you,
however we believe that this is already a scripting issue.
We have checked the form here in our end in windows machine and it
just worked fine, however since you are on MAC PC
there are some components of HTML/PHP that doesn’t work on MAC but
worked on Windows machine, aside from that you have also to consider
the browser compatibility.

We strongly suggest you search this on search engineslike Google and
definitely you should be able to find relevant information to why it
is not working properly on mac but does in windows machines.

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waltd · January 26, 2010, 7:19pm

That’s a seriously fishy answer. Once it’s in the hands of the
browser, a form is HTML. If it runs in IE and not on a standards-
compliant browser, then there’s something wrong with the HTML. Have
you tried validating the page in the W3 validator: http://validator.w3.org
to see what might be wrong? Was this form made 100% in Freeway,
using the normal Freeway form tools? (i.e.: nothing to do with the
Extended dialogs)

Walter

On Jan 26, 2010, at 2:00 PM, Justin Easthall wrote:

Well, looks like the contact form works on window pcs but not mac os
machines - ive done a few tests myself and it does seem to be the
case - heres the email from Fasthost…

Dear Customer,

Thank you for your support inquiry.

We understand that you find this issue uncomfortable for you,
however we believe that this is already a scripting issue.
We have checked the form here in our end in windows machine and it
just worked fine, however since you are on MAC PC
there are some components of HTML/PHP that doesn’t work on MAC but
worked on Windows machine, aside from that you have also to consider
the browser compatibility.

We strongly suggest you search this on search engineslike Google and
definitely you should be able to find relevant information to why it
is not working properly on mac but does in windows machines.

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Justin_Easthall · January 26, 2010, 7:31pm

Thats what I thought and yes it was from Fasthost -

my form is found here
http://www.easthalldesign.com/contact.html

Its all done in freeway with the contact form php action and a contact form action styling it…

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Justin_Easthall · January 26, 2010, 7:46pm

weird but if i enter the email as email@hidden the form works…

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Justin_Easthall · January 26, 2010, 7:48pm

oh sorry the email has been hidden anyway if i enter the test email address fasthost use the form works!!

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Colin_Alcock · January 26, 2010, 8:05pm

Now you know why I have migrated most of my sites to ‘ineedwebhosting’!

Seriously, is your site hosted on a Windows server or a Linux server?
For reasons I’ve never had clarified, Fasthosts Windows servers don’t
play well with the PHP Actions. If on the former, ask to be switched
to Linux. It may help.

Colin

On 26 Jan 2010, at 19:48, Justin Easthall wrote:

oh sorry the email has been hidden anyway if i enter the test email
address fasthost use the form works!!

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Justin_Easthall · January 26, 2010, 8:12pm

thanks guys - I’ve just sent Freeway my file so they can take a look - but yes it is on a windows server… and if need i will swop if at all poss -

Jus

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waltd · January 26, 2010, 9:44pm

Just so I may pile on the “Windows server” idea (oxymoron, in my
opinion), let me offer my short list of reasons why you would use
Windows as a Web server (or any other kind of server).

Your client is paying you 100 times the going rate to do it, over
your stern objections.
Your client has invested millions of dollars or the local
equivalent in a custom server application which can only be run on
Windows, and pays you by the hour to connect that application with the
outside world through the Web.
You don’t like the client, and hope they go out of business (after
paying you for your heartache).
You’re working for Microsoft (see #3, above).

Other than those reasons, there’s really no value in subjecting
yourself to that sort of abuse, except perhaps, as my father used to
kid gently, because as soon as you stop, your head will feel much
better.

Walter

On Jan 26, 2010, at 3:12 PM, Justin Easthall wrote:

thanks guys - I’ve just sent Freeway my file so they can take a look

but yes it is on a windows server… and if need i will swop if at
all poss -

Jus

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