Customer service

I have a Mediabridge router and needed some tech support today. Their website said they had no power or phone service due to Hurricane Sandy, but would provide support by email.

So I emailed my question, and within an hour got a cheerful, useful response. I have this image of a guy typing away by lantern light, a car battery at his feet hooked up to his laptop, a cell phone serving as a modem… Anyhow, just amazing customer service.

Disclaimer: I’m just a customer, with no other interest in the company.


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