Email Purgatory

Legacy Intaglio
1

I’ve tried 3 times now to email the company with an upgrade question and their Spam filter keeps kicking me back. Anyone have other contact info for them? I’ve never had this much trouble trying to give someone money before…

Rick

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2

Hi Rick.
Did you try the one behind “Feedback” from this site: http://purgatorydesign.com/company.html
?
If so and this is the one that bounces back I have Nick´s email adress I could send you then.

Cheers
Frank

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3

Yes, I’ve tried that one too. Thanks I’d appreciate a direct connection.

Rick

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4

So send me a reply to my email and I will send it over.

Cheers

Frank

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5

No luck. For some reason their Spam filter will not let me through. I WAS going to upgrade but if I can’t get support or any other kind of contact with the company, I guess I’ll look elsewhere… Anyone else have this problem or do customers just give up?

Here’s the email header:
This is the Spam & Virus Firewall at barracuda.brainstorminternet.net.

I’m sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.

email@hidden: host 64.150.183.101[64.150.183.101] said: 450
4.1.7 email@hidden: Sender address rejected: unverified address:
host relay[68.168.100.63] said: 421 too many emails from this sender (in
reply to RCPT TO command) (in reply to RCPT TO command)
Reporting-MTA: dns; barracuda.brainstorminternet.net
Arrival-Date: Fri, 17 Sep 2010 16:39:01 -0600 (MDT)

Final-Recipient: rfc822; email@hidden
Action: failed
Status: 4.0.0
Diagnostic-Code: X-Spam-&-Virus-Firewall; host 64.150.183.101[64.150.183.101]
said: 450 4.1.7 email@hidden: Sender address rejected: unverified
address: host relay[68.168.100.63] said: 421 too many emails from this
sender (in reply to RCPT TO command) (in reply to RCPT TO command)

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6

I’m having the same problem. I can’t get Sketchpad and the Intaglio desktop software to work together (recognize each other’s files) and had emailed the support address only to have my email kicked back as spam. This is frustrating to say the least. I really wish there were a way to get direct support.

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7

Hope it´alright to make it public here, Nick.

Nick: I’m sorry about the problem. I don’t know what’s going on at the ISP that’s causing the problem with the e-mail. This is the first I’ve heard of it and the ISP is looking into it. If it’s still a problem you can also reach me at nallick-at-gmail.com.

I think Rick got in contact now.

Cheers

Frank

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