Our company shares drawing files across the country. We all need to be able to open and edit drawings we receive. We have a range of machines from G4 Power Books with Leopard up to Mac Book Pro running Lion.
We also have users ranging in skill from very green beginner up through fairly accomplished. Thus we use email programs from Classic AOL, to the AOL web site on Safari and Firefox, to Apple Mail and Entourage.
Trouble is, an Intaglio drawing sent from one email platform often isn’t readable when downloaded by another email platform.
Any help or experience with this challenge? Thanks.
On 25 Dec 2011, at 22:39, BHack email@hidden wrote:
Our company shares drawing files across the country. We all need to be able to open and edit drawings we receive. We have a range of machines from G4 Power Books with Leopard up to Mac Book Pro running Lion.
We also have users ranging in skill from very green beginner up through fairly accomplished. Thus we use email programs from Classic AOL, to the AOL web site on Safari and Firefox, to Apple Mail and Entourage.
Trouble is, an Intaglio drawing sent from one email platform often isn’t readable when downloaded by another email platform.
Any help or experience with this challenge? Thanks.
Are you leaving the file extension in place and is everyone on the same version of Intaglio?
Dale j
Sent from my iPhone 4S
On Dec 25, 2011, at 2:39 PM, BHack email@hidden wrote:
Our company shares drawing files across the country. We all need to be able to open and edit drawings we receive. We have a range of machines from G4 Power Books with Leopard up to Mac Book Pro running Lion.
We also have users ranging in skill from very green beginner up through fairly accomplished. Thus we use email programs from Classic AOL, to the AOL web site on Safari and Firefox, to Apple Mail and Entourage.
Trouble is, an Intaglio drawing sent from one email platform often isn’t readable when downloaded by another email platform.
Any help or experience with this challenge? Thanks.
OK, on the machine experiencing the most problems start up Disk Utility and repair permissions on your boot drive. Restart your Mac and receive a new file from a different Mac and can you open it now?
On a side bar to your problem I have seen customer Macs that had a dozen 3rd party helper applications installed and they had problems opening files. So if push comes to shove and your Macs have a bunch of helper apps take one Mac and get it back to a fully updated MacOS. Now can you open everything?
dale j
Sent from my iPhone 4S
On Dec 25, 2011, at 5:16 PM, BHack email@hidden wrote:
Everyone is on the same version of Intaglio.
Some are Zipped, some not. Doesn’t seem to matter.
Hummmmm, is it opening or importing? Something seems strange.
Try starting Intaglio first and then hide Intaglio from File menu and then unzip the folder manually. Now go back to Intaglio and File/Open the files in question. Or alternatively drop the Intaglio files on the icon of Intaglio in the Dock Bar.
Sent from my iPhone 4S
On Dec 25, 2011, at 5:47 PM, BHack email@hidden wrote:
The folder un-zips correctly. The files all look like Intaglio files. Double click on one and Intaglio launches, then a warning window opens.
“Can’t complete this command.
Intaglio can’t import this file.”
OK. Ran Disk Utility and repaired permissions. No joy. This is a brand new machine running Lion, but I had the same issue on the G4 I just retired. NO helper apps on this machine. Almost none on the old one.
I also tried the launch/hide/un-zip manually then file/open and “drop on the dock bar” steps. Still no good.
I tell it to open but the message definitely says “can’t import”
All of the files have the Intaglio icon with the file name as you would expect. If Intaglio is not running and I double click on the file, the computer recognizes it as an Intaglio filer and launches.
If Intaglio is running already and I use the File/open command, these files are grayed out like they’re not accessible.