I’m using Freeway 5.5 Express to build a fairly simple web site, with a Mac running OS X 10.7. I use Filezilla for the ftp server. Everything’s fine when I upload the site and try it with Chrome and Firefox. But when a friend tries it with IE9, or IE8, or IE7, the images don’t appear. Explorer can’t seem to find the folder containing all the image files. Everything for the site is in one folder, on one level of the directory in Filezilla. I don’t know what to do to fix this problem. Any suggestions?
Many thanks.
David Heim
Hi David,
Do you have a web address of the site we can look at please? It would help to look at the code and see what has been going on.
My stab in the dark guess would be that you’ve applied the images as passthroughs and have chosen non-web ready images (TIFFs, PSDs, etc). The Mac is pretty good at handling issues like this as it will render the content using QuickTime to convert the images on the fly in the browser. Sadly most Windows users will just see broken images.
Make sure that your images are set to ‘Graphic Item’ in the Inspector palette rather than ‘Pass-though Graphic’ or make sure they are in a web-ready format (GIF, PNG, JPG etc).
If that isn’t the issue reply with that URL and I’ll take a closer look.
Regards,
Tim.
On 21 Sep 2012, at 18:22, David Heim wrote:
I’m using Freeway 5.5 Express to build a fairly simple web site, with a Mac running OS X 10.7. I use Filezilla for the ftp server. Everything’s fine when I upload the site and try it with Chrome and Firefox. But when a friend tries it with IE9, or IE8, or IE7, the images don’t appear. Explorer can’t seem to find the folder containing all the image files. Everything for the site is in one folder, on one level of the directory in Filezilla. I don’t know what to do to fix this problem. Any suggestions?
Tim,
I’m pretty sure the images are coded correctly. After I posted this message, the folks at Freeway tech support tried the site in IE and got everything to load correctly. Everyone’s best guess now is that my friend’s PC has some setting that bollixes the site. Either that, or it’s sunspots.
In any event, thank you for your quick reply and offer of help.
Best,
dh
Hi David,
Having worked at Microsoft I can contest that there are a lot of things in an average PC setup that can do this. I’m glad you are back on track with your site.
Incidentally if you don’t have access to your own PC for testing then netrenderer is pretty good, fast and above all, free;
Regards,
Tim.
On 21 Sep 2012, at 20:00, David Heim wrote:
Everyone’s best guess now is that my friend’s PC has some setting that bollixes the site.
Tim,
Thanks for cluing me into netrenderer. However, when I tried it, I got a German message saying the URL was canceled. Apparently, netrenderer doesn’t work with a URL beginning: ftp:
Hi David,
No it won’t work with FTP addresses. Although you upload your site through FTP (using an ftp address) your publicly viewable web site is viewable through HTTP. Enter the site address in netrenderer (http://www.example.com for example) rather than the ftp address and you should see a preview of the site in your chosen browser rather than a German error message.
Regards,
Tim.
On 21 Sep 2012, at 21:30, David Heim wrote:
Thanks for cluing me into netrenderer. However, when I tried it, I got a German message saying the URL was canceled. Apparently, netrenderer doesn’t work with a URL beginning: ftp: