Hi!
A client of mine (Scenario.no) have upgraded from Freeway 4.x to 5.x. When they try to upload their website (via ftp and filecopy) they get the following message: “File cannot be found”. They have checked the resources and gotten indications that its “ok”. Can you please advice what to do as they are eager to publish new content to their website.
Sincerely,
Tom Sommerseth - Norway
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Assuming the website is working ( the old version that is ) the first thing I would do is check what is already on the web server using transmit, cyberduck, etc and download it somewhere safe as a backup.
Then I would check very carefully all the folder/file names at both ends ( that is the favourite cause of files not being found, although not the only one perhaps )
then if all is well I would try to upload using Freeway again
if that fails I would ( having made the copy earlier ! ) delete the website at the web server end and re-upload the new version using Freeway
that should do it.
Gary
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Hi!
Thanks for your respond. The client is able to connect to the webserver using transmit. The error message even occurs when trying to do a upload/file copy/desktop.
So I think the problem is not the server, but some sort of bug. Could it be an “ownership” issue? She has copied the file of the company’s server to her hard drive, and back again to the company server(local server, not the webserver).
Tom
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The client has now tried to copy the web project folder to her local hard drive, opened the project and still get the same message: “File cannot be found”.
Anyone seen this error?
If it’s not resolved we see no other solution than to buy out the Freeway package and hand them another WYSIWYG software as they are holding us responsible for this not working and they need to publish now.
Tom
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Not hand them another WYSIWIG package but let them chose another software that does not cause them this much frustration. We have done 80 websites in Freeway and not seen so many problems as them.
Hope someone can help.
Thanks again,
Tom
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On 22 May 2008, at 13:57, Tom Sommerseth wrote:
Not hand them another WYSIWIG package but let them chose another
software that does not cause them this much frustration. We have
done 80 websites in Freeway and not seen so many problems as them.
I don’t know the answer to your problem, but I bet it’s solved within
the next few hours. It seems a shame that, if you’ve already done 80
sites in Freeway, that they can’t just hang loose for a couple of
hours/days until a solution is found. And it will be …
best wishes
Paul Bradforth
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Thanks Paul. I agree. Totally! 
Tom
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Ask them to try this (in 5). Open the site, and choose File > Save
Archive. Close the original file, and open the new one inside the
Archive. Perhaps the act of gathering all of the disparate resources
into an Archive will re-link the file for them.
Walter
On May 22, 2008, at 5:49 AM, Tom Sommerseth wrote:
Hi!
A client of mine (Scenario.no) have upgraded from Freeway 4.x to
5.x. When they try to upload their website (via ftp and filecopy)
they get the following message: “File cannot be found”. They have
checked the resources and gotten indications that its “ok”. Can you
please advice what to do as they are eager to publish new content
to their website.Sincerely,
Tom Sommerseth - Norway
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Also, get them to go to Edit>Resources>Resample All, and also to try
using a different Site Fodler by going to File>Document Setup and then
republish.
Joe
On 22 May 2008, at 16:41, Walter Lee Davis wrote:
Ask them to try this (in 5). Open the site, and choose File > Save
Archive. Close the original file, and open the new one inside the
Archive. Perhaps the act of gathering all of the disparate resources
into an Archive will re-link the file for them.Walter
On May 22, 2008, at 5:49 AM, Tom Sommerseth wrote:
Hi!
A client of mine (Scenario.no) have upgraded from Freeway 4.x to
5.x. When they try to upload their website (via ftp and filecopy)
they get the following message: “File cannot be found”. They have
checked the resources and gotten indications that its “ok”. Can you
please advice what to do as they are eager to publish new content
to their website.Sincerely,
Tom Sommerseth - Norway
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Oooh! Thanks a lot guys. I will let her know about this tomorrow. I will keep you updated!
Tom
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It may also be helpful to know ‘exactly’ when this Alert is appearing.
Is it during a publish cycle, while FW is ‘building’ the pages (the progress bar slowly crawling across the screen, or right at the start of said cycle)? You can usually figure out the errant page by watching the progress bar or watching the ‘dirty-dots’ disappear next to the page names in the Site Panel as they are built.
Or, is it after the publish and while FW is then trying to take the created pages and move them somewhere else (ie ftp’ing them to the server)?
Each scenarios has different causes/checks/solutions. If during publish, it is likely something being fed to FW, either a missing image or an Action. (I noted you said an update from FW4 > 5, this update step has caused some known/predicatable behaviors with some relatively simple fixes). If during upload, then the problems may run a bit deeper then simple resources.
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Hi!
I am going into the client tomorrow. It seems that they have moved the project from the office server to a workstation and that offcourse haa created “missing links”. Is there any way that the “missing links” can be “resampled” into the new location? So that they dont have to do manual re-link of all the hundreds of files?
Here you can see two screenshots the client emailed me:
http://sommersethdesign.no/kunder/080526_WEB%2001.png
http://sommersethdesign.no/kunder/080526_WEB.png
Thanks in advance,
Tom
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Yes… see the Resources… item of the Edit menu.
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Hi! The Edit:Resources is on the second link. Is there any way that to go around all the manual labour of re-linking all the missing items?
Tom
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I am not sure. I keep everything in a common resources folder and the one time I needed to relink a site after I moved it, I only had to relink one item and the rest seemed to be relinked.
YMMV
-ss
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Sometime around 26/5/08 (at 13:18 -0400) Solutions Etcetera said:
the one time I needed to relink a site after I moved it, I only had
to relink one item and the rest seemed to be relinked.
Freeway is pretty good about spotting other ‘missing’ items once it
has been told where one has been relocated.
If it isn’t possible to relink things, Freeway 5’s new ability to
‘disconnect’ an item from the disk-based original and hence stop
pestering you about missing resources can be very, very useful. But I
believe the only way to do this is individually, clicking the Edit
button in the Resources dialog and then clicking the Detached
checkbox.
k
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Is there any way that to go around all the manual labour of re-linking all the missing items?
Don’t believe so. All applications (Illustrator for example) that rely on links to files in a document will no longer know where the original files are located once they are moved. Some apps have the option to “embed” copies of files that move with the document they are part of, but I don’t believe Freeway is one of them.
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Sometime around 26/5/08 (at 13:35 -0400) chuckamuck said:
Some apps have the option to “embed” copies of files that move with
the document they are part of, but I don’t believe Freeway is one of
them.
It is now!
Open the Resources dialog and edit any image. There’s now a
‘Detached’ checkbox that removes the connection with the original
item on disk.
What this leaves you with is the screen-resolution image data that’s
embedded in your page. You can’t scale it up without losing quality
as there’s no large original to retrieve more data from. But you
can’t lose the connection as it is now self-contained.
Also, if you copy and paste an image from a graphics program such as
Photoshop straight into a graphic box in Freeway, the image data is
packed into the Freeway document with no link to anything external. I
don’t recommend this as a normal way of working as it can make the
file size of your document become rather massive - but there are
times when it is a good strategy. And others do like working like
this and are happy with the implications this can have on the Freeway
document file size and saving times.
k
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It is now!
Ooooooh… I LOVE being wrong about GREAT new features!!! 
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I only had to relink one item and the rest seemed to be relinked
It is generally the case that once you have re-established the link with one missing graphic Freeway will find all the others that are stored in the same location.
If there are others that are elsewhere then once one of them is re-linked the procedure is then also applied to any other graphics at this other location - For location: read Folder.
David
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