Have Host mail down again anyone?

Anyone else having a mail problem with Have Host?


Best wishes Peter

Peter Tucker • Oxford, UK • email@hidden


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Yep. I just reported it. Sites are down, too.


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Down for me too.


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OK here at 14.04 GMT

D


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OK here at 14.04 GMT

Sorry - I meant sites are OK but Mail Server unresponsive

D


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We are ok here too

Sent from my iPhone

On Nov 17, 2013, at 9:04 AM, DeltaDave email@hidden wrote:

OK here at 14.04 GMT

D


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Seems all back online now.

Julie Maxwell wrote:

We are ok here too

Sent from my iPhone

On Nov 17, 2013, at 9:04 AM, DeltaDaveemail@hidden wrote:

OK here at 14.04 GMT

D


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Best wishes Peter

Peter Tucker . Oxford, UK . email@hidden


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When this first happened, I thought, “not again!” but when I went to report it, I saw the last time I reported an issue was about a month ago. So, that’s an improvement over how it had been back then, when we had a number of outages. Hopefully they will be less frequent.


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It’s also a clue. Most Unix or Unix-like servers run a number of maintenance tasks hourly, daily, weekly, and monthly. These are set in the ‘cron’ registry, and are entirely automatic. They rotate logs, clean up temporary files, etc. If this were my server, I would be investigating the output from those tasks for error messages, and running one or more of the monthly tasks manually, in verbose mode, to see exactly what’s happening in that time-frame.

Walter

On Nov 18, 2013, at 7:30 AM, Joe Muscara wrote:

When this first happened, I thought, “not again!” but when I went to report it, I saw the last time I reported an issue was about a month ago. So, that’s an improvement over how it had been back then, when we had a number of outages. Hopefully they will be less frequent.


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Yeah. Unfortunately, we haven’t had any reports from James on whether the techs found out anything back then, nor if they made any changes or attempts to fix something. We don’t know if this is the same problem popping up again, a new issue, or if the old problem was ‘fixed’ but it somehow returned.

On 18 Nov 2013, 12:13 pm, waltd wrote:

It’s also a clue. Most Unix or Unix-like servers run a number of maintenance tasks hourly, daily, weekly, and monthly. These are set in the ‘cron’ registry, and are entirely automatic. They rotate logs, clean up temporary files, etc. If this were my server, I would be investigating the output from those tasks for error messages, and running one or more of the monthly tasks manually, in verbose mode, to see exactly what’s happening in that time-frame.


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It’s down again.

No email and I’m trying to updater a site, both dead in the water.

Joe Muscara wrote:

Yeah. Unfortunately, we haven’t had any reports from James on whether the techs found out anything back then, nor if they made any changes or attempts to fix something. We don’t know if this is the same problem popping up again, a new issue, or if the old problem was ‘fixed’ but it somehow returned.

On 18 Nov 2013, 12:13 pm, waltd wrote:

It’s also a clue. Most Unix or Unix-like servers run a number of maintenance tasks hourly, daily, weekly, and monthly. These are set in the ‘cron’ registry, and are entirely automatic. They rotate logs, clean up temporary files, etc. If this were my server, I would be investigating the output from those tasks for error messages, and running one or more of the monthly tasks manually, in verbose mode, to see exactly what’s happening in that time-frame.


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Best wishes Peter

Peter Tucker . Oxford, UK . email@hidden


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Looking into this now.

Sent from my iPhone

On Nov 19, 2013, at 12:06 PM, Peter Tucker email@hidden wrote:

It’s down again.

No email and I’m trying to updater a site, both dead in the water.

Joe Muscara wrote:

Yeah. Unfortunately, we haven’t had any reports from James on whether the techs found out anything back then, nor if they made any changes or attempts to fix something. We don’t know if this is the same problem popping up again, a new issue, or if the old problem was ‘fixed’ but it somehow returned.

On 18 Nov 2013, 12:13 pm, waltd wrote:

It’s also a clue. Most Unix or Unix-like servers run a number of maintenance tasks hourly, daily, weekly, and monthly. These are set in the ‘cron’ registry, and are entirely automatic. They rotate logs, clean up temporary files, etc. If this were my server, I would be investigating the output from those tasks for error messages, and running one or more of the monthly tasks manually, in verbose mode, to see exactly what’s happening in that time-frame.


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Best wishes Peter

Peter Tucker . Oxford, UK . email@hidden


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Invest in Pingdom, NewRelic, etc. These services would keep your customers from having to tell you this.

Walter

On Nov 19, 2013, at 12:08 PM, Have-Host wrote:

Looking into this now.

Sent from my iPhone

On Nov 19, 2013, at 12:06 PM, Peter Tucker email@hidden wrote:

It’s down again.

No email and I’m trying to updater a site, both dead in the water.

Joe Muscara wrote:

Yeah. Unfortunately, we haven’t had any reports from James on whether the techs found out anything back then, nor if they made any changes or attempts to fix something. We don’t know if this is the same problem popping up again, a new issue, or if the old problem was ‘fixed’ but it somehow returned.

On 18 Nov 2013, 12:13 pm, waltd wrote:

It’s also a clue. Most Unix or Unix-like servers run a number of maintenance tasks hourly, daily, weekly, and monthly. These are set in the ‘cron’ registry, and are entirely automatic. They rotate logs, clean up temporary files, etc. If this were my server, I would be investigating the output from those tasks for error messages, and running one or more of the monthly tasks manually, in verbose mode, to see exactly what’s happening in that time-frame.


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Best wishes Peter

Peter Tucker . Oxford, UK . email@hidden


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I’d do the free one, but I’m hoping that James does and me doing it would be unnecessary and redundant… :slight_smile:

On 19 Nov 2013, 4:10 pm, waltd wrote:

Invest in Pingdom, NewRelic, etc. These services would keep your customers from having to tell you this.

Walter

On Nov 19, 2013, at 12:08 PM, Have-Host wrote:

Looking into this now.


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