And he is in Montreal - EST so it is midday there…
And of course the last site I did is a potential scholarship gymnest - the mother is throwing a fit and want her money back.
ugh
J
On Feb 10, 2010, at 11:42 AM, Ed Sasha wrote:
The problem here is that James is in Canada, and is probably asleep…
Well, I’m in Canada too; it’s almost midday in Toronto (time of post may not indicate this) and I have three sites down for over fifteen hours now. I’ve emailed my customers and I’ve emailed James on his gmail address. James is very nice and helpful once you can get hold of him; it’s the getting hold which is the problem.
And remember – James may be unable to do anything about the problem
if his technical gurus are “working on it”, and if his gurus can’t
take a moment to tell him what is wrong and what the plan is, then
James has nothing to tell you besides “i know, we’re working on it”.
On a large Unix server, restart times can measured in hours depending
on how much attached storage there is and whether or not the server
was shut down “cleanly”. If a server crashes or otherwise doesn’t have
a scheduled shutdown, then when it starts up it MUST run fsck on all
the disks or suffer the wrath of gray-bearded Unix gods later.
My own personal tale of woe in this regard happened when Joyent’s
Bingo service was down for the better part of two weeks. They had
Zettabytes of attached storage to go through, though thankfully that
was in the Sun ZFS filesystem, so there was no data loss at all. Just
customer loss.
So the perfect storm of upgrade hell may have fallen here. Something
simple and “don’t wake the customers” may have gone horribly wrong,
caused the server to segfault and die horribly, and then you have to
wait while every little bit gets scanned. Repeat that by as many tries
as it takes to fix what went wrong, and there you are.
All supposition on my part.
Walter
On Feb 10, 2010, at 11:42 AM, Ed Sasha wrote:
The problem here is that James is in Canada, and is probably
asleep…
Well, I’m in Canada too; it’s almost midday in Toronto (time of post
may not indicate this) and I have three sites down for over fifteen
hours now. I’ve emailed my customers and I’ve emailed James on his
gmail address. James is very nice and helpful once you can get hold
of him; it’s the getting hold which is the problem.
I have just managed to get the “gurus” to reboot the server on your
behalf… I just happen to know a guy who knows a guy…
This doesn’t mean it’s all better, but it is a start.
I hope it helps.
R
And remember – James may be unable to do anything about the problem
if his technical gurus are “working on it”, and if his gurus can’t
take a moment to tell him what is wrong and what the plan is, then
James has nothing to tell you besides “i know, we’re working on it”.
On a large Unix server, restart times can measured in hours depending
on how much attached storage there is and whether or not the server
was shut down “cleanly”. If a server crashes or otherwise doesn’t have
a scheduled shutdown, then when it starts up it MUST run fsck on all
the disks or suffer the wrath of gray-bearded Unix gods later.
My own personal tale of woe in this regard happened when Joyent’s
Bingo service was down for the better part of two weeks. They had
Zettabytes of attached storage to go through, though thankfully that
was in the Sun ZFS filesystem, so there was no data loss at all. Just
customer loss.
So the perfect storm of upgrade hell may have fallen here. Something
simple and “don’t wake the customers” may have gone horribly wrong,
caused the server to segfault and die horribly, and then you have to
wait while every little bit gets scanned. Repeat that by as many tries
as it takes to fix what went wrong, and there you are.
All supposition on my part.
Walter
On Feb 10, 2010, at 11:42 AM, Ed Sasha wrote:
The problem here is that James is in Canada, and is probably
asleep…
Well, I’m in Canada too; it’s almost midday in Toronto (time of post
may not indicate this) and I have three sites down for over fifteen
hours now. I’ve emailed my customers and I’ve emailed James on his
gmail address. James is very nice and helpful once you can get hold
of him; it’s the getting hold which is the problem.
I have just managed to get the “gurus” to reboot the server on your
behalf… I just happen to know a guy who knows a guy…
This doesn’t mean it’s all better, but it is a start.
I hope it helps.
R
And remember – James may be unable to do anything about the problem
if his technical gurus are “working on it”, and if his gurus can’t
take a moment to tell him what is wrong and what the plan is, then
James has nothing to tell you besides “i know, we’re working on it”.
On a large Unix server, restart times can measured in hours depending
on how much attached storage there is and whether or not the server
was shut down “cleanly”. If a server crashes or otherwise doesn’t have
a scheduled shutdown, then when it starts up it MUST run fsck on all
the disks or suffer the wrath of gray-bearded Unix gods later.
My own personal tale of woe in this regard happened when Joyent’s
Bingo service was down for the better part of two weeks. They had
Zettabytes of attached storage to go through, though thankfully that
was in the Sun ZFS filesystem, so there was no data loss at all. Just
customer loss.
So the perfect storm of upgrade hell may have fallen here. Something
simple and “don’t wake the customers” may have gone horribly wrong,
caused the server to segfault and die horribly, and then you have to
wait while every little bit gets scanned. Repeat that by as many tries
as it takes to fix what went wrong, and there you are.
All supposition on my part.
Walter
On Feb 10, 2010, at 11:42 AM, Ed Sasha wrote:
The problem here is that James is in Canada, and is probably
asleep…
Well, I’m in Canada too; it’s almost midday in Toronto (time of post
may not indicate this) and I have three sites down for over fifteen
hours now. I’ve emailed my customers and I’ve emailed James on his
gmail address. James is very nice and helpful once you can get hold
of him; it’s the getting hold which is the problem.
Obviously something’s gone way off-track. Wish we’d get an official update from Have Host. An outage could happen to any host, large or small; the critical thing is customer communication, which isn’t happening in any official sense.
Hello, does anyone have any more news on this? I find the lack of information from Have Host the most depressing thing here. I am a freelance illustrator and designer and am just about to do a mass mail-out directing potential clients to my website. If this continues much longer I am going to have to pull my site and other client’s sites down and look elsewhere for a more reliable host. Has anybody got any alternative suggestions? It would be much appreciated.
Email came up for me on two of three of my personal domains earlier today, but that has since stopped. My HTML-only sites seem to be there, but the ones that run on EE are returning that internal server error.
Here is what I sent him. I am feeling rather blunt, and very annoyed at this point. I make no apologies for the mild profanity which may cause the sainted aunts amongst you to faint. Believe me when I tell you that this has been tuned down by several notches.
"Thanks for the update, but this is getting beyond a joke. Those of us on Freeway Talk who are your paying customers are dismayed, upset and very angry at the situation. To recap:
• There was server maintenance for which there was no advanced warning
• The server has been down for a reported 24 hours at least (if times given on FWTalk are accurate)
• There has been NO communication from you without a lot of prompting by email. You should me emailing me with updates. You should be emailing EVERYONE with updates. Why haven’t you?
• Richard Logan had to intervene at one point and tried to get information and action from your server people. This is bad. Very bad.
I will be holding you very rigidly to the promise of everything being up and running by the morning. I do not expect to have another phone call first thing in the morning from irate clients asking me where their sites and email are. Can you guarantee this?
What the hell is going on? Why has it taken 24 hours to do a simple upgrade?"