IE - not displaying correctly - help

I have a site here close to completion…

http://79.170.40.229/checkthesite.com/iras-wireless-guarantee.html

But the client is seeing the site differently…

http://79.170.40.229/checkthesite.com/images/image001.png

You can see a different rendering of the inner part of the rounded HTML box (with graphic effects)

But when I render this on netrender, or browsershots its OK.

Can anyone check on IE to see what the problem might be. The client (he’s on IE7) insists the problem is not just with him (and his whole office network) as the same issue has shown on his client PC’s.


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The “White” inner png of each HTML box (with graphic effects) is rendering as a vignette on their machines?

http://79.170.40.229/checkthesite.com/Resources/textboxd.png


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Strange, it looks fine to me and also looks fine on netrenderer: Moved

Joe

On 19 Feb 2009, at 11:57, WebWorker wrote:

I have a site here close to completion…

http://79.170.40.229/checkthesite.com/iras-wireless-guarantee.html

But the client is seeing the site differently…

http://79.170.40.229/checkthesite.com/images/image001.png

You can see a different rendering of the inner part of the rounded
HTML box (with graphic effects)

But when I render this on netrender, or browsershots its OK.

Can anyone check on IE to see what the problem might be. The client
(he’s on IE7) insists the problem is not just with him (and his
whole office network) as the same issue has shown on his client PC’s.


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Yep I’ve check on Netrenderer and Browsershots (the client has also) and its OK but still insists the issue is still on “all their machines” and is worried. As he’s seen this on his client machines also :-§

Can anyone else see this issue on a PC?


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Looks like every central image on each HTML box (with rounded corners) is not rendering correctly. So I can discount a single rogue image being at fault.

could it be a styling issue?

http://79.170.40.229/checkthesite.com/images/image002.png


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I’ve checked on both IE6 and IE7 and both appear OK.

Colin

On 19 Feb 2009, at 12:37, WebWorker wrote:

Looks like every central image on each HTML box (with rounded
corners) is not rendering correctly. So I can discount a single
rogue image being at fault.

could it be a styling issue?

http://79.170.40.229/checkthesite.com/images/image002.png


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Just looked on a new Dell running Vista with Exploder 7 and it looks the same as the Safari version on my Mac

David


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Thanks for looking.

Its getting weird, tried updating site in case the client’s cache was causing the issue, by re-naming changed div names to make sure all file names are changed, and still the issue persists on the clients browser IE Version 7.0.6001.18000.


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It’s looking like a specific broken version of IE is causing this issue.

Is it possible to apply a style of a white background to the middle box of a HTML boxes with rounded corners? To force the middle pane to display a background white or colour?


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Does your client have JavaScript disabled on this computer? The PNG-fix relies on JavaScript (I think) to make transparent PNGs look normal.

Walter


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The box corners are png’s and we have some slide down boxes so can’t be that.

I think the way forward is to edit the inline style…

<td width="374" style="padding: 60px 12px 24px; background-image: url(Resources/textboxd.png);">

…to include a background colour to force fill the middle table with colour.

I think the only way is source code snooper on this one as its created with a graphic effect to the HTML box as I can target it elsewhere.

Is that right?


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Maybe they need to run some updates? Also, are they using the default
settings? It seems strange that it’s fine for everyone else but not
them. Can you upload the site to another server to see if that makes a
difference? Perhaps they or their hosts are using a proxy or something?

Joe

On 19 Feb 2009, at 16:23, WebWorker wrote:

The box corners are png’s and we have some slide down boxes so can’t
be that.

I think the way forward is to edit the inline style…

…to include a background colour to force fill the middle table
with colour.

I think the only way is source code snooper on this one as its
created with a graphic effect to the HTML box as I can target it
elsewhere.

Is that right?


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Tried uploading to a different site, but it looks like its a combination of browser and operating system as using a different PC in his offices and it worked, whares the machines with his combination have the issue. So the only workaround to keep him happy (he thinks if he can’t see it then others have the same issue) is to manually edit the inline styles in the code (this does fix it).

I’ll try using source code snooper.


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Or a very quick multi-file search and replace in TextWranger


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Sigh…

The clients IE7 browser/machine now can’t process the scriptaculous dropdowns in the site quick enough they delay and just appear. (yet seem fine on all the machines I’ve checked it on even and old windows 2000 with IE6 running).

How do you convince a client he can’t see the bright colours the world has to offer because he insists on wearing a broken pair of (IE) dark sun glasses.


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Look like IE7 cannot correctly display the scriptaculous dropdowns correctly.

The drop downs slide on page load, but not if clicked on (the bottom one), it just appears after a delay and does not slide down

http://79.170.40.229/checkthesite.com/wireless-in-education.html


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Looks like a problem wit the Action, I’ll log a bug. Can you use Blind
Down instead od Slide Down until we get a fix please. Sorry for the
inconvenience.

Joe

On 20 Feb 2009, at 12:11, WebWorker wrote:

Look like IE7 cannot correctly display the scriptaculous dropdowns
correctly.

The drop downs slide on page load, but not if clicked on (the bottom
one), it just appears after a delay and does not slide down

http://79.170.40.229/checkthesite.com/wireless-in-education.html


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Then I would posit there’s something else happening here.
Scriptaculous is a product of Test Driven Development (that’s a
methodology, not a company), and has a worldwide development community
that uses automated testing techniques at each step of the process.
IE7 is well and truly coddled at every turn. If the IE-specific stuff
were stripped out of Prototype and Scriptaculous, they would be
considerably (say 1/3) smaller.

Try validating your page, and fix any issues that are reported. One of
the sensitivities of anything based on Prototype.js (like
Scriptaculous) is that it requires you to start from a known-good
base. Freeway won’t write invalid code, but Freeway plus a few random
Actions certainly could.

Walter

On Feb 20, 2009, at 7:11 AM, WebWorker wrote:

Look like IE7 cannot correctly display the scriptaculous dropdowns
correctly.


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Are you saying that blind down would work OK?

Can you use Blind Down instead od Slide Down until we get a fix please. Sorry for the inconvenience.


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Can anyone check in IE7 if the BlindDown is working? here:

http://79.170.40.229/checkthesite.com/wireless-in-education.html

Is anything disappearing or correctly sliding up and down in IE7?


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