lost photoshop

I recently upgraded my powerbook from 10.2.8 to 10.4.6.

All apparently went well and I have a shiny installation and the dashboard widget (really useful :wink: )

Freeway 3.5.15 works

Freeway 3.5.6 won’t launch

Photoshop CS v.8.0 won’t launch

Image Ready won’t launch

Acrobat 6 Professional won’t launch

Freehand MX works

these are my main softwares - anyone any idea why the Adobes won’t launch? The Freeway 3.5.6 launch fail does at least throw out a report.

Hugh


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On 29 Apr 2008, at 11:50, hugh wrote:

I recently upgraded my powerbook from 10.2.8 to 10.4.6.

Hugh, why not 10.4.11?

best wishes

Paul Bradforth

http://www.paulbradforth.com


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Hi Hugh
Have you tried reinstalling the Adobe suite since the Mac OS update?
(Was it a clean install or erase and install? - if so you would need to
reinstall any apps that put things into system places from their installer
disc).
Have you repaired permissions - just in case it’s that.
Don’t know anything about Freeway 3.5.6 - My Tiger Macs use 3.5.15 no prob.
all the best
Brian

hugh said recently:

I recently upgraded my powerbook from 10.2.8 to 10.4.6.

All apparently went well and I have a shiny installation and the dashboard
widget (really useful :wink: )

Freeway 3.5.15 works

Freeway 3.5.6 won’t launch

Photoshop CS v.8.0 won’t launch

Image Ready won’t launch

Acrobat 6 Professional won’t launch

Freehand MX works

these are my main softwares - anyone any idea why the Adobes won’t launch? The
Freeway 3.5.6 launch fail does at least throw out a report.

Hugh


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Hi Paul,

Well, the disk I got was 10.4.6…!!

yes. I’ll get round to leaving my powerbook on all night to download the updates at some stage.

But hey, shouldn’t they work under 10.4.6?

Hugh


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Hi Brian,

No installer disk…apps were on the machine when I got it.

How do you repair permissions?

H.


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Open up Disk Utility in the Utilities folder and repair permissions with that.


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You might try to update to the most recent of 10.4.11 and go from there. I remember that I had to download some updates as to get Freeway to work when I upgraded my OS to 10.4. You jumped from 10.2.8 to 10.4.6 and thats a good jump. I now use Freeway express 4.4.2 with Mac OS 10.4.11. Not sure how long apple will suppot 10.4 with updates. Some of the old users of Freeway Express and Pro might be able to tell you if there are any updates that need to be done if upgrading to 10.5


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P.S.

As for
Photoshop CS v.8.0 won’t launch

Image Ready won’t launch

Acrobat 6 Professional won’t launch

Freehand MX works

You might try downloading the most recent versions and try using your registration codes when you brought the software to see if you can get them to work.

Thats the problem with computers as soon as you get a setup to works, the upgrades come along and you have to keep upgrading. I used my old imac for a long time under the pre Mac-OS X days using adobe Pagemill for web page building. I sure if I set it up again that I could use it.


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But I would try to update to Mac 10.4.11 before you do anything at all and go from there.


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Thanks for the ideas, John. As mentioned above, don’t have registration codes for software, it was just on the mac when I bought it!

regards
Hugh


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On 30 Apr 2008, at 11:20, hugh wrote:

Thanks for the ideas, John. As mentioned above, don’t have
registration codes for software, it was just on the mac when I
bought it!

Gosh, that sounds like a really unhealthy situation!

When you installed 10.4.6, how did you do it - was it an ‘archive and
install’? If it was, I can’t think of any reason why Photoshop
wouldn’t run. I’ve used every iteration of OS X since it came out and
have never known an existing application not run properly, or that
wasn’t quickly updated with a patch to suit the operating system
version. I suppose if you don’t own a registered (to you) Photoshop,
it won’t be possible for you to update it; what version do you have?

Have you tried dumping the prefs for Photoshop? When you’d installed
the new OS version, did you run fsck?

best wishes

Paul Bradforth

http://www.paulbradforth.com


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Always do a clean install if you can possibly spare the time!

I would back the whole of your system up using carbon copy cloner or Superduper. Superduper will make a mountable copy of your disk. Then do a disk wipe and step straight to 10.5.2 on a clean install. The only reason as to why you would not want to do this is if you are running OS9 legacy programs which will not run on Leopard.

Otherwise play around with removing any photoshop .plist files. Then run Disk Utility and then reboot and try again.

This seems to be a PS contained problem and will possibly need a reinstall of PS but it is probably best to do this on a clean system.

Alternatively you could set up a new user a [sytem prefs/ accounts] and try accessing PS from there.


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Ah Sorry ! Just realised you’re running a Powerbook not a MacBook Pro so you may be out of luck with the Leopard upgrade as I presume you’re not running an intel chip?


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Hi Paul,

It was an upgrade install…according the the guy who did it, I wasn’t looking, I let him get on with it.

Photoshop Version is CS v8.0. No I haven’t tried dumping the preferences yet (where are they kept in OSX?)

Hi John-Paul,

That’s right! I can’t do Leopard and don’t want to as I have some legacy OS9 programmes. Power PC only!

H.


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Leopard runs just fine on PowerPC. Faster than Tiger on the same
hardware (aging AlBook).

Walter

On Apr 30, 2008, at 10:26 AM, John-Paul Kernot wrote:

Ah Sorry ! Just realised you’re running a Powerbook not a MacBook
Pro so you may be out of luck with the Leopard upgrade as I presume
you’re not running an intel chip?


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But this is correct, the Blue Box no longer runs on Leopard. If you
have legacy OS9-only apps, you can’t get them to run. But that’s
going to be a seriously old application, like maybe Filemaker 5 or
Adobe Dimensions. Whatever it is will be long discontinued and
unsupported.

Walter

On Apr 30, 2008, at 10:31 AM, hugh wrote:

That’s right! I can’t do Leopard and don’t want to as I have some
legacy OS9 programmes. Power PC only!


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On 30 Apr 2008, at 15:31, hugh wrote:

Hi Paul,

It was an upgrade install…according the the guy who did it, I
wasn’t looking, I let him get on with it.

It would be a really good idea to do this sort of thing yourself,
Hugh. Seriously, you’ll get much more comfortable with it if you muck
about with it a bit. I mean, you only have to insert a disk and
follow the prompts, and keep your wits about you while you’re doing it.

Photoshop Version is CS v8.0. No I haven’t tried dumping the
preferences yet (where are they kept in OSX?)

From Photoshop help:

”Do one of the following:
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift
(Mac OS) as you start Photoshop or ImageReady. You are prompted to
delete the current settings.
(Mac OS only) Open the Preferences folder in the Library folder, and
drag the Adobe Photoshop CS Settings folder to the Trash.
New Preferences files are created the next time you start Photoshop
or ImageReady.“

Is your Photoshop registered with Adobe? If you use it regularly,
this is quite important. Can you find out from the previous owner of
the machine? I can’t remember when Adobe first brought in software
activation, but these days, if you want to move Photoshop from one
machine to another, you have to deactivate it on the first machine,
then reactivate it on the new machine, and you can’t do that if it’s
not registered. Although come to think of it, if you don’t have the
disks, you can’t move it anyway. Ho hum.

best wishes

Paul Bradforth

http://www.paulbradforth.com


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Hugh

These are really good ideas that have been posted by the long time Freeway users. I do feel for you because I have been in the same boat and it is very annoying.

I wish all companies had a way to get registration codes like softpress.

http://www.softpress.com/support/retrieveserialnu.php


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Here is a cheap free program that might help until you get things sorted out. It came with my cheap hp deskjet 3940 software. Its free . Just a idea

http://www.hp.com/united-states/consumer/digital_photography/free/software/adlanding_dd.html?jumpid=ex_R602_go/search-hho-google-dpc-pse&tafcjnef=fy08&ppc=CC[*KeywordID]


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Thanks for those, John. I’ve no problem with Freeway 3.5.15, although 3.5.6 won’t open. Also I have all programmes working fine on my desktop machine which runs 10.3.9. I imagine this is where the original Adobe software was installed, and I shouldn’t just try and copy it across to my laptop! (howls of horror from certain quarters no doubt!)

10.4.11 update is downloading as we speak to the Powerbook, I’ll see what happens…

Hugh


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