I have a freeway site that I have worked upon that will not now open. I had saved and closed the job and re-opened a couple of days later trying to add new updates.
The back up will let me open but that is actually backed up six days earlier and so missing a lot of information (is there anyway to make more recent backups??)
Is there a way I can get back into my original file without having to re-do a lot of already done work??
Backups are saved each time the file successfully opens. We do this because we know if a file is able to be opened it can’t be corrupt. If we were to save backups at regular intervals there’s a possibility that we could be saving something that is unknowingly corrupt, making it useless.
If you send your file into support(a)softpress.com we can take a look and see if it’s salvageable. This process usually takes a while though so you may not hear back until early next week. It would probably be quicker to open the backup and add the content again.
Joe
On 1 Mar 2013, at 09:20, Ian Barrett email@hidden wrote:
No, definitely a file problem, others will open ok. Making it all the more frustrating!