Anyone here using Perch http://grabaperch.com with GoDaddy? An issue arose recently that has me stumped. I’m in contact with GD and the Perch devs but no resolution yet so I thought I would try here while I’m waiting.
For no apparent reason a client is suddenly unable to upload images via Perch to their Gallery. Nothing has changed with regard to Perch though I seem to recall that GD made some recent and possibly substantial changes to their infrastructure, though I’m not sure.
There’s a php5.ini file on the server to set the upload limit and they’re running PHP 5.2.17.
Post Max Size must be larger than the largest file you allow through upload_max_filesize, by at least a megabyte or two. Memory limit must be higher too, but you’ve set that. Max Input Time is another one that might trip you up on longer uploads.
Anyone here using Perch http://grabaperch.com with GoDaddy? An issue arose recently that has me stumped. I’m in contact with GD and the Perch devs but no resolution yet so I thought I would try here while I’m waiting.
For no apparent reason a client is suddenly unable to upload images via Perch to their Gallery. Nothing has changed with regard to Perch though I seem to recall that GD made some recent and possibly substantial changes to their infrastructure, though I’m not sure.
There’s a php5.ini file on the server to set the upload limit and they’re running PHP 5.2.17.
The other thing how big are the images being uploaded?
David
On 2 Jan 2014, at 19:13, Walter Lee Davis email@hidden wrote:
Post Max Size must be larger than the largest file you allow through upload_max_filesize, by at least a megabyte or two. Memory limit must be higher too, but you’ve set that. Max Input Time is another one that might trip you up on longer uploads.
Anyone here using Perch http://grabaperch.com with GoDaddy? An issue arose recently that has me stumped. I’m in contact with GD and the Perch devs but no resolution yet so I thought I would try here while I’m waiting.
For no apparent reason a client is suddenly unable to upload images via Perch to their Gallery. Nothing has changed with regard to Perch though I seem to recall that GD made some recent and possibly substantial changes to their infrastructure, though I’m not sure.
There’s a php5.ini file on the server to set the upload limit and they’re running PHP 5.2.17.
I’ll have to check with GD about updating to 5.3, I do recall a Perch blog post about the evils of 5.2.
As for file sizes they sometimes do upload huge images (or too many at once) but it hasn’t been an issue for some time. I did have them try a very small image and even that failed so my guess is it’s something else.
The php.ini settings below were taken directly from the GD site and are from what I recall the allowable limit for each attribute. Though I might be mistaken.
Todd
Can you go to php 5.3+. Perch diagnostics tool in Admin recommends that.
On 2 Jan 2014, at 19:13, Walter Lee Davis email@hidden wrote:
Post Max Size must be larger than the largest file you allow through upload_max_filesize, by at least a megabyte or two. Memory limit must be higher too, but you’ve set that. Max Input Time is another one that might trip you up on longer uploads.
Anyone here using Perch http://grabaperch.com with GoDaddy? An issue arose recently that has me stumped. I’m in contact with GD and the Perch devs but no resolution yet so I thought I would try here while I’m waiting.
For no apparent reason a client is suddenly unable to upload images via Perch to their Gallery. Nothing has changed with regard to Perch though I seem to recall that GD made some recent and possibly substantial changes to their infrastructure, though I’m not sure.
There’s a php5.ini file on the server to set the upload limit and they’re running PHP 5.2.17.
Anyone here using Perch http://grabaperch.com with GoDaddy? An issue arose recently that has me stumped. I’m in contact with GD and the Perch devs but no resolution yet so I thought I would try here while Im waiting.
For no apparent reason a client is suddenly unable to upload images via Perch to their Gallery. Nothing has changed with regard to Perch though I seem to recall that GD made some recent and possibly substantial changes to their infrastructure, though Im not sure.
There’s a php5.ini file on the server to set the upload limit and theyre running PHP 5.2.17.
Todd, I recently had a problem very similar to the one you’re describing. I went back and forth with Rachel and Drew to no avail. I was finally able to verify the problem using Safari’s development console, which reported an error when attempting to reposition Gallery photos from within the Perch desktop.
The ONLY way I was able to solve this problem was to replace the entire website with a copy from my development server. Normally, I would have just replaced the Perch files, but since I used Crowbar to inject bits of code into the FWP pages I thought this was the best solution. Besides, I was tired of banging my head against the proverbial wall trying to figure this one out.
In the end, the general consensus was that one of the Perch or FWP files was corrupted. I hope this helps. BTW, none of this affected the backend SQL database and my client Perch content, which is also GoDaddy hosted.
I’ve run into this problem before on a couple sites (different hosts) and it was always due to the server PHP upload settings which were fixed with the php.ini file. Except that this time is different for some reason. As David Owen pointed out I’m sure the fact that GD is using PHP 5.3 is not helping Perch do its thing so that’s the first thing to remedy.
I’ll keep your fix in mind but I’m hoping I can find the real cause in case it happens again.
Todd
The ONLY way I was able to solve this problem was to replace the entire website with a copy from my development server.
One thing that may have caused the problem for me was that I recently had GoDaddy staff move all of my hosted websites over to GoDaddy’s new cPanel servers. It’s also interesting to note that only ONE of my Perch sites was affected during the transition, which makes the idea of some type of file corruption even more viable.
That’s interesting. The client’s GD cPanel looks different to me, though I rarely use it so I can’t be certain, but it makes me think something may have changed at server-level and caused a problem.
Todd
One thing that may have caused the problem for me was that I recently had GoDaddy staff move all of my hosted websites over to GoDaddy’s new cPanel servers.
Thats interesting. The clients GD cPanel looks different to me, though I rarely use it so I cant be certain, but it makes me think something may have changed at server-level and caused a problem.
Todd
GD built their own cPanel interface. That’s why it looks similar, but different.
