[Pro] Can anyone help?

I’ve been trying to get the send form action on this site to work for sometime now and getting nowhere. My hosting server support keep telling me that the problem is with my php script. I have installed the latest php action for Freeway 6 Pro which the site is created in. Themeesage I keep getting when trying to send the contact form is:

Forbidden
You don’t have permission to access
/contactportraita-go.php on this server.
Additionally, a 404 Not Found error was
encountered while trying to use an ErrorDocument
to handle the request.

I have set the correct permission on the send form php file on the server to 644, but still nothing.

If anyone can help it would be greatly appreciated.

http://www.original1.co.uk/index.html


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How are you uploading your site?

Are you using FW’s built in upload - if not are you actually FTPing the -go file to the server.

BTW - that is an error message i would expect to see if you are using the PHP Feedback Form action and not the SendForm action.

David


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I’m using the built in upload in Freeway


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Is PHP actually running on your server? It is easy to check.

Use a programmer’s text editor, like the free TextWrangler from http://barebones.com

In a new empty file, add the line of code

<?php phpinfo(); ?>

Name this file something cryptic, ending in .php, like asdfasdfsdfdfs.php

Upload the file to your server, in the same folder as your current index.html file using an FTP application like Transmit.

Now visit yoursite.com/asdfasdfsdfdfs.php with your browser and see what you get

If PHP is not enabled then you will get nothing.

D


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BTW - once you have done this test then take the asdfasdfsdfdfs.php file down as it can compromise your server’s security if someone/somehacker comes across it.

D


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Thanks DeltaDave,
tried that and it gave the same error message as my contact form. I have deleted the test file from the server too. What would you suggest next?


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Well if it wont even show a phpinfo page then it is a server problem and nothing to do with the FW created .php file

Get back onto your Hosting Provider and tell them what you did and the result you got.

Dont let them fob you off with ‘its your script’ as a phpinfo page is industry standard.

D


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Thanks for your help, i’ll do that, it’ll probably take a day for them to reply though.

Steve


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And who is your Hosting Provider anyway - so we know to avoid them.

D


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1 and 1, and they have replies saying php is enabled in my package and that the problem is with my script. They have offered to call so may take them up on that.


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Do you have access to your Apache (Web server) errors log? That might be instructive. The fact that it runs without errors on an unmodified PHP 5.4 (and 5.3) server, should also enter the discussion at some point.

Walter

On Apr 20, 2014, at 3:57 AM, SteveC wrote:

1 and 1, and they have replies saying php is enabled in my package and that the problem is with my script. They have offered to call so may take them up on that.


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I’ve had a look, can’t see an error log amongst all the logs on there. I’m not very experienced with these issues.


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How do they explain the fact that a phpinfo page does not work?

As I said before 1 line of PHP - which is Industry standard - cannot be at fault.

Get them to do the test themselves ie create a phpinfo page and let you have the URL so that you can see it working for yourself.

D


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Just had an email from 1 and 1 support apologising for misinformation and inconvenience as they have now noticed that my package is an old type that does not have php. I had previously asked if php was supported and was told yes. Looks like I have to upgrade to a new package. Thanks for your replies.

Steve


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they have now noticed that my package is an old type that does not have php

Remember that hosting is cheap - so dont feel that you have to stay with a company that is obviously not on the ball.

Just dont go to GoDaddy!

D


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