I’ve been getting support for crashes which occur upon ‘Save’ in Freeway 5.5 which I purchased a few months ago. All the sites I’m maintaining are affected: I make changes but it crashes upon ‘Save’ so nothing is saved.
Support suggests it’s Haxies which I may have on my computer as they cannot make my site crash ( from the file I sent).
Has anyone else had this problem? Support now has my Crash Log and my System Profile to see if they can find anything that is on my computer…as they suggest is the problem.
They suggest I will no longer be able to use Freeway. I’ve used it for years and don’t know what else I will do.
Well, do you have any Haxies on your Mac? Stuff from Unsanity can cause instabilities as they hack into bits of the system that Apple don’t want you to go.
If you do have any, uninstall them.
Any other odd extensions/addons installed that are above and beyond what Apple supplied?
Over the years, I’ve got lots of stuff that Apple didn’t supply. You’re not really telling me anything I haven’t heard from Softpress…and, of course, I didn’t know this until this mess.
Freeway is something Apple didn’t supply too.
Indeed. However, applications like Freeway work at a fairly high level in Mac OS. There are additions to the system which you may have installed that work at a deeper level, and these are the things that can cause instabilities. Haxies rewrite, or modify, system files - a big no-no. That’s the kind of thing to which I was referring. Anything which monkeys with your system like that is not advised.
So, assuming you don’t have any Haxies installed (you haven’t said if you have or not), there are some tricks you can try in Freeway. The most common one is to load the file, and go to Edit>Resources. Click on the Resample All button and try saving again. Sometimes, this does the trick.
The other thing to try is to use Disk Utility to repair permissions. This task is often seen as a kind of snake oil - something which may do nothing other than give you a feeling that you are doing something positive to solve the problem. However, I find it’s worth doing anyway as invariably I find file permissions are fixed by this utility, and the system starts to behave a little more nicely.
Do you leave your machine on for a long time? Even though the system is designed to be on continuously (remember, it’s UNIX under the bonnet), I find a reboot can sort out niggles that may have developed.
I’d also suggest using a disk repair tool to give your HD a once-over - just to be sure that this isn’t an indicator of something more serious.
Thanks, Paul. I’ve done a Disk Utility repair (earlier and last night), and done the Edit>Resources Resample…all at the instructions of Freeway Support. Didn’t do the trick.
I just opened Freeway in a new Admin User and it works fine…but I have no resources in that user and now need to know how to get all my resources from my usual Admin to the New one so I can rebuild the file.
A note here is that I sent my site file folder to Softpress and they couldn’t make it crash. Does that mean I can send myself the same file and open it in the new User Admin I created?
Is MacKeeper something that is useful? I did a trial but didn’t get time to do anything with it. What would you recommend? I have Tech Tool Deluxe also I have Spring Cleaning but really don’t know how to use it as I’m afraid I’ll wipe out something essential.
Softpress Support now has my System Profile to check over and my last Crash Report.
Applejack doesn’t modify anything within the running system. All it does is automate the types of things you could do when running the system in single-user console mode (hold down Command-S while starting up your Mac, and welcome back to 1979 or so with black screen and white text and Unix as far as the eye can see). It’s most useful for un-doing things you’ve done wrong while fiddling around in the Terminal.
Remember you’re talking to someone who has no clue about messing with the terminal…and I don’t do things like that without someone on the other end of the phone… just saying!
I just opened Freeway in a new Admin User and it works fine…but I have no resources in that user and now need to know how to get all my resources from my usual Admin to the New one so I can rebuild the file.
You can copy all your files into a folder that is accessible by all users. HD>Users>Shared
Or simply back up to an external and use that.
I think I would be backing up my HD to an external and then reinstalling a Plain Jane system.