[Pro] Freeway Problem or Server Problem?

How can I tell if this is a Freeway or Server problem.
Made a minor change to a site this morning, uploaded (no problems or errors), and now 100% of all graphic items are not showing.

I’ve looked on the server and all items are in the resource folder.

Tried “publish everything”…toggled between ftp modes, and still getting the same thing.

I’ve got another site on within the same server directory and it publishes everything ok.

Any tips would be greatly appreciated. Freeway talk usually repsonds faster than my host, so I thought I would start here.

here is the offending url…

http://mcgradylawpllc.com/index.html


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Hi,

I just wonder why your “Resources” folder is written “resources” cause when I correct to a major “R” the path is good and the image(s) should be found then.

Cheers

Thomas


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Hi Thomas,
That must be the problem…I’m not sure why that folder is a “r” and not “R”…when I change it to “R” and republish, the folder goes bad to “r”.

All other Freeway sites do have the large “R” for resources.

Any idea what I should try to do to fix it?

I suppose I could make a new site…and just copy the media folder into it. And hopefully a new site folder will have the capital Resource folder.


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I know the “Site Folder” is something that should never be messed with…But I don’t understand how this issue came about…and I don’t understand why I can’t make that stupid little “r” turn into a big “R”…ARRRR!!!


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Hmmm - that really doesn’t sound promising. Is there a way to influence the “Resources” name? Not that I can think of.

What happens if you quickly build a new project and hit command-p? Is that new project with a major or minor one?

Cheers

Thomas


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The only “official” way to change the name of the Resources folder is to switch on DOS file names. Then it becomes resource (singular, lower-case).

I’ve run into this problem exactly once in my entire career with Freeway. It was hosted on a Yahoo server, and for some reason that server would refuse to create folders starting with capital letters. The Resources folder was properly created on the Mac, and the case was changed on upload. I was brought in by another Freeway user to try to debug this, and we never could get it to work. The client wouldn’t change servers, so I ended up post-processing the entire site with a text editor, changing all references to Resources to resources. Thankfully this was a very static real estate tour site – write once and forget until the mansion sold.

Now if you are having this problem on your Mac – the Resources folder won’t replace a resources folder there – then I suspect you are running afoul of the Mac filesystem, which is case-insensitive but case-preserving. Try deleting your entire Site folder. Don’t worry, defining a new folder in the Document Setup dialog will allow Freeway to create a new one. Then publish again and see if the problem repeats.

Walter

On Feb 16, 2012, at 11:17 AM, Thomas Kimmich wrote:

Hmmm - that really doesn’t sound promising. Is there a way to influence the “Resources” name? Not that I can think of.

What happens if you quickly build a new project and hit command-p? Is that new project with a major or minor one?

Cheers

Thomas


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The problem is on the the Mac…hope this is just some random problem…and won’t start popping up everywhere.

So I should trash the site folder…then open the site and in Freewayway go to File->Document Set UP-> (and then what? manually create a Site Folder? or will publishing make Freeway create another site folder)


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Manually create a new site folder. Publish will take a while depending on your site size, but the result will be a new folder with all new resources (hopefully spelled Resources this time).

Walter

On Feb 16, 2012, at 12:28 PM, Rich Gannon wrote:

The problem is on the the Mac…hope this is just some random problem…and won’t start popping up everywhere.

So I should trash the site folder…then open the site and in Freewayway go to File->Document Set UP-> (and then what? manually create a Site Folder? or will publishing make Freeway create another site folder)


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Darn, that didn’t work. I did what you said and watched the new Site Folder being rebuilt with a resources folder…small r.

Time to make a new site? Any other tricks to try?


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I would bundle up the site document and send it to support(a)softpress.com for dissection. You don’t need to send any of the external files, just the .freeway document. You might also want to run System Profiler (Apple-menu, About this Mac, click the More Info… button, and then File / Save) and send that as well. Depending on the total file size, you may need to use YouSendIt or Kicksend or another file-sharing system, or simply Zip the whole thing and FTP it to your Web server and mail them the link to download it.

Walter

On Feb 16, 2012, at 1:01 PM, Rich Gannon wrote:

Darn, that didn’t work. I did what you said and watched the new Site Folder being rebuilt with a resources folder…small r.

Time to make a new site? Any other tricks to try?


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Finally figured it out!..Within the website I had a folder called “resources” which was short for links & resources…I renamed that folder to links.

Then deleted the Site Folder, made a new one and republished and Bingo!

Thank you Thomas and Walter for all of your help.

Apparently one should never have a folder within the Freeway site called “resources”.


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Wow! That sounds like something Freeway should guard against!

Walter

On Feb 16, 2012, at 3:15 PM, Rich Gannon wrote:

Finally figured it out!..Within the website I had a folder called “resources” which was short for links & resources…I renamed that folder to links.

Then deleted the Site Folder, made a new one and republished and Bingo!

Thank you Thomas and Walter for all of your help.

Apparently one should never have a folder within the Freeway site called “resources”.


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I’ve filed a bug report.

Walter

On Feb 16, 2012, at 3:15 PM, Rich Gannon wrote:

Finally figured it out!..Within the website I had a folder called “resources” which was short for links & resources…I renamed that folder to links.


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Thanks…


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