[Pro] Freeway Support Ticket

Hi, My freeway wil not open anymore, my site is still live and functional, I can not open freeway on my computer, I have removed it and re-installed it, please let me know what I should do.


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Try deleting its preferences file.s That’s often a source of woe. Another quick way to isolate that sort of problem is to go into System Preferences / Users and create a new user account. Log in as that user (completely vanilla, no preferences for any app, pure as the driven snow) and try using Freeway. It should work just fine if the preferences are the problem. This can also point to fonts, particularly if you have a large library and have enabled lots of extra fonts, so it’s a good idea to test that theory as well.

To clean your preferences out, open in your ~/Library/Preferences folder* and locate the files named com.softpress.FreewayPro.plist, com.softpress.FreewayPro.plist.lockfile and Freeway Pro 5 Preferences. Delete all of them (make sure Freeway isn’t running at the time, although that shouldn’t be a problem for you…), empty the trash, and then launch Freeway. If it starts right up, then that was your problem. If it doesn’t, then you need to start looking at fonts.

Fonts are a pain to diagnose. You can speed this process up by using this trick. First, come up with a list of all the fonts you have enabled that are not part of the stock font list (this is where your new user account will come in handy). Then disable half of them. Start up Freeway. If it starts, then quit, and re-enable half of the fonts you just disabled. If it still starts up, then do the same again until you get it to crash, moving half of the remainder at each step. When you get it to crash, back off by half of the fonts you just enabled. This is a very fast way to zero in on just the one font that’s causing you grief.

Walter

On May 21, 2012, at 8:51 PM, Andrina wrote:

Hi, My freeway wil not open anymore, my site is still live and functional, I can not open freeway on my computer, I have removed it and re-installed it, please let me know what I should do.


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On May 21, 2012, at 9:32 PM, Walter Lee Davis wrote:

your ~/Library/Preferences folder*

Forgot the footnote. On Lion and later, the Library folder is hidden by default. To open it anyway, click on the desktop and type Shift-Command-G (for Go to folder). In the path sheet that opens, type ~/Library/Preferences and then press Return. The folder will open and everything will be visible for you until you close it, whereupon it will hide again (presumably to keep you out of trouble).

Walter


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Handy Hint: If you make frequent trips to fielders in your user Library folder, make an alias to that folder and keep it somewhere you can get to easily. I have a couple of such aliases on my desktop - one is for my Freeway Actions folder.


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Another handy tip, this is not the Softpress helpdesk. Our support staff don’t always have time to check all emails on FreewayTalk, so if you want support direct from us at Softpress you can get it here:

Hope this helps,
Joe

On 22 May 2012, at 09:02, Paul wrote:

Handy Hint: If you make frequent trips to fielders in your user Library folder, make an alias to that folder and keep it somewhere you can get to easily. I have a couple of such aliases on my desktop - one is for my Freeway Actions folder.


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On 22 May 2012, at 09:02, Paul wrote:

Handy Hint: If you make frequent trips to fielders in your user Library folder, make an alias to that folder and keep it somewhere you can get to easily. I have a couple of such aliases on my desktop - one is for my Freeway Actions folder.

Good idea. Whenever I start a site, I usually drag my Media folder into the Finder window sidebar, so it’s always on tap.

best wishes,

Paul Bradforth

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Walter,

So here what happened: could not find the com.softpress.FreewayPro.plist in teh preferences folder under library. So I could not try this option.
I Opened a new user account and it did open freeway. I have not done anything with fonts yet, I do have alot of different fonts, I will make these more simple.
So I worked on the site in this account, when I hit upload. This is what it said:
“Could not generate the html file ‘index.html’ because the file is in use. Check you have write permission to your export folder and that the file is not open in another application.”
Please can you let me know what I should do next.
Will I have to keep my site in the new user?
Do you build websites?

Thanks to all of you for help this has been amazing, thanks for the facts also on how to get support. Not sure what Paul and Jo mean yet will look at it again tomorrow.

Andrina


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I was just giving a hint to help you get to your User library folder without jumping through too many hoops.

Joe was suggesting dropping a line to Softpress Support - which is very good at tracking down problems you may experience with Freeway.

Go here: http://www.softpress.com/kb/contact

Fill in the form, sit back and wait for a response. They aim to get support queries answered as quickly as possibly.


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This is because your other user account created those files, and your current user can’t reach them. Which isn’t surprising, since they would be in that other user’s folder. Freeway remembers the path to the file, but it doesn’t twig to the fact that your current user can’t use it because it’s not trying to read or write those files unless it is actually publishing.

Try this: in the Document Setup dialog, set a new site folder in your current user’s Documents folder. While you’re at it, use Save as… to save a copy of the current Freeway document next to that site folder. Your site is not actually in that other site folder that your original user “owns” – that’s just the out tray of the “HTML printer” that is Freeway. The real site is actually in the Freeway document, and the exported HTML, images, and scripts are just the work-product.

Walter

On May 23, 2012, at 4:16 AM, Andrina wrote:

“Could not generate the html file ‘index.html’ because the file is in use. Check you have write permission to your export folder and that the file is not open in another application.”
Please can you let me know what I should do next.


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Ok Great thanks so much walter for your reply I will try this now.

Thanks paul for your explanation, much appreciated

Andrina


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See https://freewaytalk.softpress.com/thread/view/131552 for a possible solution.


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