[Pro] Google has blacklisted a site I created HELP

HELP HELP the site I created for a client has for some unknown reason been black list by Google saying some scary things like one of its pages is a target page with malicious scripts and also this site was likely to damage your computer if you entered it… I have scanned my computer for malware with ClamXav and found no virus… but will someone tell me why this is happening?

I recently updated the site, but the offending page was one I did not touch…
I have been having sleepless nights and need to resolve this asap!! The site is www.laurelkeeley.co.uk

www.laurelkeeley.co.uk


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Hi,

If you haven’t already done so, sign up to Google Webmaster Tools and verify you own the site using one of the various methods of doing so: https://www.google.com/webmasters/tools/

You should then be able to see exactly what the problem is. It’s most likely some code that someone has injected into your site. The next steps to take would be to re-upload the site (Freeway will overwrite anything that had been added by anyone), then contact your web host and let them know what’s happened (just in case someone’s done this through a higher level than your account), then change all the FTP passwords linked to your account, just in case someone has hacked them. Now in Google Webmasters you should be able to request a review of the site: Malware and Unwanted Software Overview | Google Search Central  |  Documentation  |  Google for Developers

Hope this helps,

Joe

On 24 Jun 2013, at 09:22, “FWRookie” email@hidden wrote:

HELP HELP the site I created for a client has for some unknown reason been black list by Google saying some scary things like one of its pages is a target page with malicious scripts and also this site was likely to damage your computer if you entered it… I have scanned my computer for malware with ClamXav and found no virus… but will someone tell me why this is happening?

I recently updated the site, but the offending page was one I did not touch…
I have been having sleepless nights and need to resolve this asap!! The site is www.laurelkeeley.co.uk

www.laurelkeeley.co.uk


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Thank you I will do the re upload… do I need to re do the offending page, or will that be safe to upload.?

I will let you know how I fare… fingers crossed… its been really upsetting


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thank you Joe… your response gave me the confidence to do the right thing and its all clean again. Thank you so very much. I shall now know how to deal with this situation in case it ever happens again.


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Joe helped me sort the problem… the site was given a clean bill of health… I could visit the site and no warnings came up… However my client has written to me a week or so later to say that other people are still reporting to her that their virus scanners tell them there is malware in her site. Warning signs apparently still come up…

Can some one please tell me what I still need to do or tell my client what to do? I’m stumped.

the site is www.laurelkeeley.com


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For anything like this, always start with your hosting provider. They will naturally want to know if someone has injected malware into their server. On a shared server, nine times out of ten it isn’t your site that’s at fault. It’s a blog running on an unpatched copy of Wordpress, or a bulletin board running PHPBB, on a completely other site on the same physical server. Once that crack in the armor is found, the root kit searches through all of the sites on the same server and injects its nastiness.

Your host will have tools and techniques to do a forensic analysis, find and remove the offending malware, and issue a warning to reset all passwords.

Walter

On Jul 3, 2013, at 4:56 PM, FWRookie wrote:

Joe helped me sort the problem… the site was given a clean bill of health… I could visit the site and no warnings came up… However my client has written to me a week or so later to say that other people are still reporting to her that their virus scanners tell them there is malware in her site. Warning signs apparently still come up…

Can some one please tell me what I still need to do or tell my client what to do? I’m stumped.

the site is www.laurelkeeley.com


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Hi Walter

thanks for that, though I cant understand why I can visit the site, my client can visit the site but other people cant!

I have informed the hosting provider…

Would you please see if you can get into the site ?


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I cannot. You have tripped the wire at Google Safe Browsing, and Safari is set to use that here (that’s the default in Snow Leopard and later). I could turn it off, or click Ignore Warning, but I’m not going to do that. I have never heard of this warning being issued incorrectly. Something IS in your site that the robot doesn’t like. I am certain you didn’t put it there. Joe’s advice to just delete everything and re-upload worked for a while, and then the infection on your server (again, most likely it’s on a whole other part of that same server) noticed that your site was clean and re-infected it.

I haven’t used shared hosting in years, all of my sites are on a VPS (virtual private server) that I control, and 99% of my clients are set up that way as well. At least there, you know who to blame. And if things get too awful, I can completely blow away the entire server, start up a new one, install the OS myself, and start over from “bare metal”.

Walter

On Jul 3, 2013, at 5:13 PM, FWRookie wrote:

Hi Walter

thanks for that, though I cant understand why I can visit the site, my client can visit the site but other people cant!

I have informed the hosting provider…

Would you please see if you can get into the site ?


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how do I get onto a VPS? I have heard of it but dont know much…
Can you recommend a hosting provider that I can use?

thanks


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would it help if i used another hosting provider?


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Here’s one that is extraordinarily inexpensive: DigitalOcean | Cloud Hosting for Builders (I get a kickback, which I’m putting into the ActionsForge tip jar).

Now using a VPS is something you may need some help with – it’s basically a bare-metal server, with very little installed, and anything you want to add (like say sendmail, or Apache, or MySQL) you have to install yourself. Figure on spending some time with a few O’Reilly books.

There are other VPSs that are more complete. If you have the money, the Joyent SmartOS Standard machine comes with everything you’re likely to need already set up and ready to run. You can start one of those up in moments with nothing more than a credit card. The 1GB machine costs ~ $30/month, and it will host a lot of sites. That’s 6 times more than the Digital Ocean offering, but you don’t have to do as much grunt work.

Walter

On Jul 3, 2013, at 5:26 PM, FWRookie wrote:

how do I get onto a VPS? I have heard of it but dont know much…
Can you recommend a hosting provider that I can use?

thanks


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Yes. That would make a big difference, until the same thing happens again (if it’s a shared server).

Walter

On Jul 3, 2013, at 5:45 PM, FWRookie wrote:

would it help if i used another hosting provider?


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I would contact your hosting provider for advice.

If you get no joy, you could take a look here with a thought to move…

David Owen { Freeway Friendly Web hosting and Domains }

http://www.ineedwebhosting.co.uk | http://www.PrintlineAdvertising.co.uk

On 3 Jul 2013, at 22:45, FWRookie email@hidden wrote:

would it help if i used another hosting provider?


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thank you.

have talked to the hosting provider…

will see what happens… it appears only this one site is affected, no others on the server.


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