[Pro] HTML5 video - GoDaddy - FireFox conflict

Hi. The HTML5 video on my client’s site works fine in all browsers from my Media Temple server, but when I uploaded the site to GoDaddy (my client’s server), it doesn’t play on FireFox. The Ogv and WebM files are uploaded in the root (and MediaTemple obviously recognizes them).

GoDaddy tech support can’t figure out why. Does anyone have suggestions?

MediaTemple link: http://www.ff2.rsidentitydesign.com/travelbright.html

GoDaddy link: http://footingfirst.com/new/travelbright.html

Thank you and Happy New Year.
Randi

http://footingfirst.com/new/travelbright.html


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You have to have the mime-types set properly on the server. See this page: HTML5 Audio & Video MIME Types - Firelight

Walter

On Jan 1, 2014, at 1:23 PM, qhrider wrote:

Hi. The HTML5 video on my client’s site works fine in all browsers from my Media Temple server, but when I uploaded the site to GoDaddy (my client’s server), it doesn’t play on FireFox. The Ogv and WebM files are uploaded in the root (and MediaTemple obviously recognizes them).

GoDaddy tech support can’t figure out why. Does anyone have suggestions?

MediaTemple link: http://www.ff2.rsidentitydesign.com/travelbright.html

GoDaddy link: http://footingfirst.com/new/travelbright.html

Thank you and Happy New Year.
Randi

http://footingfirst.com/new/travelbright.html


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Hi,

I followed the instructions and it’s still didn’t working. So I deleted that and created a web.config file as per GoDaddy (neither were automatically created by FW when I uploaded the files). That didn’t work either. I’ve since put the .htaccess back.

I set up a file with just the video so it would upload faster as I try different things: http://footingfirst.com/video/

.htaccess code as per instructions:

AddType video/mp4 .mp4 .m4v
AddType video/ogg .ogv
AddType video/webm .webm

web.config code:

<?xml version="1.0" encoding="utf-8" ?> AddType video/mp4 .mp4 .m4v AddType video/ogg .ogv AddType video/webm .webm

Perhaps any of the above code is incorrect?

Thanks,
Randi


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I would simply use one or the other, not both. .htaccess files are only effective if the host allows them to control the server. This is done in the server’s main configuration using the AllowOverrides attribute, which should be set to ‘on’. You can test this out by doing something like this:

# in your .htaccess file
DirectoryIndex foo.html index.html index.php

Then put a file named foo.html in the site root folder, and visit your URL. If you see whatever you put in foo.html instead of your usual home page, then you should be assured that AllowOverrides is properly configured. If you just see your normal home page, then you need to ask your hosting provider to allow overrides.

The major benefit of .htaccess over any other technique is that you don’t have to restart the server to see the effect – the next visit to your server will see whatever changes you made (again, if they are allowed). I have never tried this XML approach – it seems to be specific to GoDaddy, and it’s nothing I’ve seen in the nearly 20 years I have been administering Apache servers – so perhaps that technique needs the Apache server to be bounced (turned off and back on again) so that this file may be read and parsed.

Walter

On Jan 2, 2014, at 12:20 PM, qhrider wrote:

Hi,

I followed the instructions and it’s still didn’t working. So I deleted that and created a web.config file as per GoDaddy (neither were automatically created by FW when I uploaded the files). That didn’t work either. I’ve since put the .htaccess back.

I set up a file with just the video so it would upload faster as I try different things: http://footingfirst.com/video/

.htaccess code as per instructions:

AddType video/mp4 .mp4 .m4v
AddType video/ogg .ogv
AddType video/webm .webm

web.config code:

<?xml version="1.0" encoding="utf-8" ?> AddType video/mp4 .mp4 .m4v AddType video/ogg .ogv AddType video/webm .webm

Perhaps any of the above code is incorrect?

Thanks,
Randi


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Thank you, I’ll try your suggestion.

I tried the .htaccess and web.config files independently to see if either worked. They weren’t on the server simultaneously if I gave that impression.

(GoDaddy…aarrgghh!)

Many thanks,
Randi


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Success…finally!

I tried everything to no avail, then finally had the idea to switch my client’s site from GoDaddy’s Windows operating system (someone set her up on it years ago) to Linux and it worked! None of the 5 or so Go Daddy tech people I spoke to suggested I do this (it would have saved hours of troubleshooting!) I still had to add the .htaccess file I created, but as soon as I did, FireFox recognized the link and the video worked fine.

Thank you very much for your time and advice.
Randi


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