Hi Cindi,
This email ended up a bit long-winded and full of information you may or
may not care about. Do skip down to the tl;dr if you’re not interested in
the details.
“I can send an email from my gmail account to my cvwalton at mydomain.com and
receive it at webmail.hostway.com.”
This tells us that the MX record is probably set up correctly. MX records
on a domain define where emails should be delivered when trying to send to
something@domain. I can see this record on the domain in your opening
message:
waltonlasergraphics.com mail exchanger = 10 mail.waltonlasergraphics.com.
If you haven’t set anything up for mail.waltonlasergraphics.com, including
that MX record on waltonlasergraphics.com, that may be a strong indicator
that hostway are managing your DNS for you.
That said, the MX record isn’t actually necessary for sending email from
something@domain, so you shouldn’t need to worry about that part.
What is needed though is the TXT record that Walter has talked about,
specifically an SPF record within the TXT record. SPF records define what
is allowed to send email on behalf of your domain.
Softpress have a number of servers that can send from
email@hidden, including the server running the softpress.com
website, so we can look at that as an example:
softpress.com text = “v=spf1 a mx a:skippy.softpress.com a:
bruce.softpress.com a:wayne.softpress.com a:alfred.softpress.com ip4:
85.90.252.0/24 ip4:88.151.128.0/21 include:spf.mandrillapp.com include:
servers.mcsv.net ~all”
Trimming that down to the parts we might care about, the TXT record might
look like this:
v=spf1 a mx a:alfred.softpress.com ip4:85.90.252.0/24 ~all
“v=spf1” says what the TXT record is and “~all” says how things should
treat the rules. I won’t get into options for those for simplicity but the
record must start and end with those.
Now the bits in the middle. “a” says to accept sending from the domain this
record is on, so softpress.com in this case. “mx” says to accept sending
from any of the things in the MX record. Both of these you will probably
want, though my suspicion is that they won’t be effective.
“a:alfred.softpress.com” says to accept sending from that specific domain.
This is the domain of the server where softpress.com is hosted, as well as
some other things.
“ip4:85.90.252.0/24” says to accept sending from that one IP address, which
I think is what you are going to need. “a” and “a:domain” rely on something
called reverse DNS, getting a domain name for an IP address, but as you are
on shared hosting it is not possible to use reverse DNS to get your domain
name.
The IP address where your website is hosted is 216.110.144.137 and that
resolves to id144137.securedata.net so I think your TXT record wants to
look like “v=spf1 a mx a:id144137.securedata.net ip4:216.110.144.137/24
~all”. From the SPF side of things, this would allow other people with
websites on the same server to send emails from your domain, but Hostway
should prevent this in their mail sending.
TL;DR: In summary, you shouldn’t have to care about the MX record. It looks
like Hostway are managing your DNS so you should be able to add a TXT
record on their admin panel somewhere, that TXT record should probably be
“v=spf1 a mx a:id144137.securedata.net ip4:216.110.144.137/24 ~all”
You may want to run that TL;DR by Hostway so they can tell you if it’s
correct, as well as give you specific instructions on how to apply the TXT
record in their admin panel. Feel free to use any/all of this email when
contacting them.
Simon
On Sun, Aug 25, 2019 at 11:06 PM Cindi Walton email@hidden wrote:
Thank you, again, Walt. I will give this all a go. I so appreciate your
help.
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