[Pro] Website does not view on mobile phone

Freeway
1

I have one of my sites that gives an error message typically on ATT network that says “cannot be viewed or accessed” The site was done in Freeway 5.5. I have sites that are in 5 that do not have this problem, in fact, I have some very complex sites that view quite easily. My client is getting upset because it has an online reservation link and he can’t access it. Is this an ATT issue or a Freeway problem?

Thanks, Clark

http://www.plantationinnok.com

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2

How about checking your m.platationinnok.com site - might be a subdomain issue?

David

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3

I’ve not seen your other sites, so I cannot compare this one to them. But why is this either an ATT issue or a Freeway issue? Why isn’t it your issue?

First, let’s troubleshoot the document by checking that the page code is good.

http://tinyurl.com/zzjxycy

Okay, so the page code has problems. How in the world could Freeway let that happen!

Well, the answer is simple-- Freeway let’s you (and me) paste all kinds of additional, non-Freeway generated code into our document as markup. If the code we add into the document is misspelled, malformed, or otherwise “garbaged”, then Freeway preserves it because Freeway is trusting us to NOT put garbaged code into our document.

A different source of problems for your page may be the result of the non-mobile-friendly table layouts you used to build your page. I can’t say for sure, but if I were a smartphone, I’d reject your page code too. But you might start by scrutinizing and fixing the added code markup.

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4

Is this an ATT issue or a Freeway problem?

Just to clarify the problem here.

Clark is using a redirect javascript to detect mobile users and then to redirect them to an alternative site.

The script is supposed to redirect users to the m.version-of-his-site.com

Trouble is that there appears to be no index page (or other html files) at the m.version-of-his-site.com

So I think the answer lies on his server and the subdomain setup or misplacement of files but certainly not a FW or ATT issue.

D

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5

Dave,
I never created a m.version of this site. I did this site 5 years ago and I did not write any code for this. I let Freeway create it. The only code inserted was for the reservation button so maybe that is the problem as far as added code markup.

CB

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6

I never created a m.version of this site. I did this site 5 years ago and I did not write any code for this.

Well I suggest that you look at the page in FW and see if anything has been added in Page>Html Markup in the before Head section

<html>
<script src="http://static.mobilewebsiteserver.com/DM_redirect.js" type="text/javascript"></script>&#8232;<script type="text/javascript">DM_redirect("http://m.plantationinnok.com");</script>
<head>

Take that out and your page will work on all mobile devices - might not display correctly (responsive) but it will be seen at least.

D

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7

see if anything has been added in Page>Html Markup in the before Head section

or After Html

D

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8

Thanks Dave! I will do that and let you know what the results are.

Clark

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9

Thanks Dave! I will do that and let you know what the results are.

If you haven’t added it then it is being injected by something on your server and you may need to go into the file on the server and edit it there.

But check the file in your FW generated site folder. Simply Preview it in Safari and View>Source. It is the 3rd line of the page code.

D

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10

Thanks Dave, I have taken care of it thanks to you! You won’t believe it but it was the client who hired a 3rd party tech guy unbeknownst to me to make their site mobile friendly and gave them access to the server. Go figure. They never asked me if I could do that for them. I am now going to create a new website for them in 7.0!

Thanks for the help & have a great holiday!!

Clark

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11

it was the client who hired a 3rd party tech guy unbeknownst to me to make their site mobile friendly and gave them access to the server

I guess he has been scored off the Christmas Card list!

D

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12

They never asked me if I could do that for them. I am now going to create a new website for them in 7.0!

Be aware of clients like those in general (mind about it) and sharpen your tools. There ARE reasons why you’ve not been asked.

Cheers

Thomas

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