Send Form Action Problem

I posted this in ActionsDev but got no responses so am reposting this here (I hope that’s OK).

We have a site we created in Freeway 7 (7.1.3 to be precise) in which we have a contact form created with the Send Form Action.

There is a problem with the emails generated by the form. In Apple Mail and Gmail, the email comes through showing the person it came from, and clicking “Reply” will create a reply with the email address. In Outlook (both Mac and Windows) the email comes through showing no sender. Clicking “Reply” will create a reply with no email address.

Here are screenshots:
Outlook: http://www.blue-iceberg.com/images/outlook.jpg
Apple Mail: http://www.blue-iceberg.com/images/applemail.jpg

I’d appreciate any help in resolving this issue.

Thanks in advance.

http://pickensco.com/contact.html


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

What do you see in any mail application when you view the raw message? In Apple Mail, the menu command is View / Message / Raw Source. You should see a bunch of headers, one of which will be From: followed by an address. You will also see Reply-to:, which may be populated. That’s where I would start. If you post a Gist of the raw source of one of these messages, I may be able to help you further.

Walter

On Feb 28, 2017, at 12:19 PM, Richard Cacciato email@hidden wrote:

I posted this in ActionsDev but got no responses so am reposting this here (I hope that’s OK).

We have a site we created in Freeway 7 (7.1.3 to be precise) in which we have a contact form created with the Send Form Action.

There is a problem with the emails generated by the form. In Apple Mail and Gmail, the email comes through showing the person it came from, and clicking “Reply” will create a reply with the email address. In Outlook (both Mac and Windows) the email comes through showing no sender. Clicking “Reply” will create a reply with no email address.

Here are screenshots:
Outlook: http://www.blue-iceberg.com/images/outlook.jpg
Apple Mail: http://www.blue-iceberg.com/images/applemail.jpg

I’d appreciate any help in resolving this issue.

Thanks in advance.

Pickens & Co. | Contact Us


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Hi Walter,

Here’s an entire message:

Received: (qmail 31852 invoked by uid 10025); 26 Jan 2017 10:51:41 -0500
Date: 26 Jan 2017 10:51:41 -0500
Message-ID: email@hidden
To: email@hidden
Subject: Pickens & Co. Website Inquiry
X-PHP-Originating-Script: 0:FW_SendForm_contact.php
MIME-Version: 1.0

Content-type: text/plain; charset=UTF-8

From: “Richard Cacciato” <>

Name: Richard Cacciato
Company: Blue Iceberg
Email: email@hidden
Message: test gmail

There’s no “From” line. Odd.

Thanks.


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Here’s the email body itself:

Name: Richard Cacciato
Company: Blue Iceberg
Email: email@hidden
Message: test gmail


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

There’s the issue. Your form is sending the name without the actual e-mail address. Check carefully in the Action settings that you have properly connected the email field with the “Use Item for Sender Address” setting in the Action. Whatever you actually named the e-mail field in your form has to be mapped over to this setting.

Walter

On Feb 28, 2017, at 5:38 PM, Richard Cacciato email@hidden wrote:

From: “Richard Cacciato” <>


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Right. I specified the email address by selecting the field in the Action palette pulldown. You can see it here (showing the dropdown open so you can see the field names):
http://www.blue-iceberg.com/images/sendformaction.jpg

Nonetheless, it doesn’t work properly.


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

That’s a mystery. I’ve read through the code, and it would appear that every eventuality has been covered in the PHP – server won’t allow sending from a non-domain address, server is in “safe” mode, etc. I would talk to support(a)softpress.com, since it’s their code, and see what the deal may be.

Alternatively, you could try removing Send Form and replacing it with PHP Feedback Form as a test. That’s an older piece of code, and the PHP side of it is not as robust, but if your host is dragging their feet on which version of PHP is current (hint, it’s 7, not 5.something), then it may work better than Send Form, which assumes you are using something fairly modern. PHPFF does not have all the bells and whistles around validation as SF, though, so you won’t get the same fancy UI effects.

Walter

On Feb 28, 2017, at 7:45 PM, Richard Cacciato email@hidden wrote:

Right. I specified the email address by selecting the field in the Action palette pulldown. You can see it here (showing the dropdown open so you can see the field names):
http://www.blue-iceberg.com/images/sendformaction.jpg

Nonetheless, it doesn’t work properly.


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Thanks for taking a look at the code. I had taken a gander at it and with my limited PHP skills didn’t see anything wrong. I appreciate your expertise here.

I hadn’t thought about email@hidden (I guess it should be active again). I’ll try that.

By the way we’re running PHP 5.4.13. We have a number of older sites on the server and I’m loath to upgrade for fear of breaking something. Do you think it could be a version issue?

Thanks.


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

On 1 Mar 2017, at 15:01, Richard Cacciato email@hidden wrote:

I hadn’t thought about email@hidden (I guess it should be active again). I’ll try that.

I don’t think anyone is reading or replying to email@hidden, and I don’t personally know anything about the Send Form Action, or who wrote it originally.

However, there is some information (including a troubleshooting section) in the Knowledge Base:

http://www.softpress.com/kb/questions/416/Send+Form+Action

Jeremy


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Hi Jeremy,

Thanks for this. The server is running PHP 5.4.13 so that’s not a problem and it’s not running in safe mode. It’s also not on a GoDaddy server.

I just did another test with a completely new form from scratch and once again, there’s no “From” info.


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

I haven’t used the SendForm Action - is there anyone else on FreewayTalk who is using it successfully?

Jeremy

On 2 Mar 2017, at 17:11, Richard Cacciato email@hidden wrote:

Hi Jeremy,

Thanks for this. The server is running PHP 5.4.13 so that’s not a problem and it’s not running in safe mode. It’s also not on a GoDaddy server.

I just did another test with a completely new form from scratch and once again, there’s no “From” info.


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Yes, good point. I’m also wondering if others have used it successfully.


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Hi all… I am having similar problem with Send Form… I normally use Tims PHP Feedback form for page, but in this case there is conflict as I also have a mail chimp subscribe script, and when I test the form I receive the email but also a bunch of errors such as the following
EMAIL:
FNAME:
LNAME:
b 7105729eb8785d678750d2046 487198c030:

I also tried to use the Multiple form action No form, but that dod not resolve the conflict. Now I am trying to use Send Form… But I get the email with No Sender reply to… Can anyone help … thx


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Hi! I am happy to report that all is finally working with Send Form… but had to wrestle it to the ground
firstly, add No Form action on page
Name AND Email - must be LCase.- name/email


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Hi Carla,
When you do this, do the emails you receive have a “From” name? Mine are just blank.
Richard


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options

Yes its perfect now
but if you have more than one form on page then download Walter’s Multiple form suite on ActionForge

if only one form then fill out as so:
Use item for Senders Name 1: name
Use item for Senders Name 2: None
Use item for Senders Address: email

and the rest you know.

the most important aspect of this to work is that the Name/IDs must be lowercase on the Inspector Panel for name and email. Its fine to keep Placeholder text with Capitals but not in the Name/ID field.
Hope it works… Let us know
Carla


freewaytalk mailing list
email@hidden
Update your subscriptions at:
https://freewaytalk.softpress.com/person/options