Send Form Action

John_Cooper1 · July 16, 2013, 2:36pm

If I’m using the Send Form Action, do I need a separate script file on the server, such as form2mail.php—and if so should this be placed in the htdocs folder or a subfolder?

My forms don’t seem to be sending now—even ones using the PHP Feedback Form action—although they did about a week ago??

Many thanks,

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David_McCallum · July 16, 2013, 11:16pm

do I need a separate script file on the server, such as form2mail.php—and if so should this be placed in the htdocs folder or a subfolder?

No.

The action creates the form processing file/script for you. Generally named something like FW_SendForm_yourpagename_yourformitemname.php

If you are not uploading with FW make sure that these files get uploaded too.

My forms don’t seem to be sending now

Can you share a link with us to a page where a form doesn’t work. Do you get the error page or just no email response?

David

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John_Cooper1 · July 17, 2013, 12:17am

Dave—thanks for helping out. Before putting you to unnecessary checking, one question.

This ‘FW_SendForm_xx.php’ file, which I have identified—does this have to be set to Postin Page/Form Setup dialog?

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John_Cooper1 · July 17, 2013, 12:50am

Sorry—not clear. What I’m saying is: is it necessary to set a Post parameter in Page/Form Setup or is the FW_Send_Form.php file invoked automatically when a form is submitted?

I think one of my problems was that I still has the old form mailer file in the Post dialog, and even when I realised this it wouldn’t delete; kept reappearing on that dialog.

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John_Cooper1 · July 17, 2013, 1:15am

I worked out the last part: the Post parameter kept reappearing because it was on the Master Page.

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David_McCallum · July 17, 2013, 1:23am

the Post parameter kept reappearing because it was on the Master Page.

You do NOT need to set anything in Page>Form Setup - it should be totally blank as the Action does all that part for you. Just set the parameters in the Send Form Action palette and you will be GTG

D

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John_Cooper1 · July 17, 2013, 2:55am

I think I have the forms set up as described. None of them work: the user goes to the success page, but no email is received. For example, none of these work:

These use the Send Form action
http://www.bermudasupply.com/register.html
http://www.oscarwildeondress.com/new/#.UeYB-RaWs08
http://www.piazza-presto.com/contact.html

These use the PHP Feedback Form action:
http://www.bermudasupply.com/register.html

[click on the orange Get a Quote button]

Any help MUCH appreciated.
I’m not on GoDaddy—I use Network Solutions, who have their issues, but I am currently receiving regular mail.

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David_McCallum · July 17, 2013, 6:51am

I haven’t looked at them all but the form on http://www.bermudasupply.com/register.html - uses the PHP FF action (not Send Form).

I would not use the action as a Page Action but instead apply it to the Div that contains the form itself ie the ‘register-product’ Div and see how that works for you.

If you get the Success page but no email response arrives then the first place I would look is in your receiving machines/account Spam or Junk mail box.

I will look at the other forms later.

David

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David_McCallum · July 17, 2013, 6:53am

I haven’t looked at them all but the form on http://www.bermudasupply.com/register.html - uses the PHP FF action (not Send Form).

I would not use the action as a Page Action but instead apply it to the Div that contains the form itself ie the ‘register-product’ Div and see how that works for you.

If you get the Success page but no email response arrives then the first place I would look is in your receiving machines/account Spam or Junk mail box.

I will look at the other forms later.

David

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David_McCallum · July 17, 2013, 7:09am

I haven’t looked at them all but the form on http://www.bermudasupply.com/register.html - uses the PHP FF action (not Send Form).

I would not use the action as a Page Action but instead apply it to the Div that contains the form itself ie the ‘register-product’ Div and see how that works for you.

If you get the Success page but no email response arrives then the first place I would look is in your receiving machines/account Spam or Junk mail box.

I will look at the other forms later.

David

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David_McCallum · July 17, 2013, 7:09am

I haven’t looked at them all but the form on http://www.bermudasupply.com/register.html - uses the PHP FF action (not Send Form).

I would not use the action as a Page Action but instead apply it to the Div that contains the form itself ie the ‘register-product’ Div and see how that works for you.

If you get the Success page but no email response arrives then the first place I would look is in your receiving machines/account Spam or Junk mail box.

I will look at the other forms later.

David

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David_McCallum · July 17, 2013, 7:09am

I haven’t looked at them all but the form on http://www.bermudasupply.com/register.html - uses the PHP FF action (not Send Form).

I would not use the action as a Page Action but instead apply it to the Div that contains the form itself ie the ‘register-product’ Div and see how that works for you.

If you get the Success page but no email response arrives then the first place I would look is in your receiving machines/account Spam or Junk mail box.

I will look at the other forms later.

David

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David_McCallum · July 17, 2013, 7:38am

No idea why that answer was repeated 2 more times!

Anyway

On Piazze Presto (which uses Send Form) - your fields are NOT named correctly (3rd Tab of the Inspector when the field is selected). It should be noted that this is not so critical if the correct fields have been selected in the Send Form action interface.

Name should be name

Email should be email

ie lowercase name and email.

And your form construction is not ideal - I prefer to use the construction as at http://www.deltadesign.co/formtest.html

This way all the form items are within a Table structure and the Action can be applied to the Table itself. That way there is a smaller chance of other items on the page affecting your form.

D

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Joe2 · July 17, 2013, 8:31am

On 17 Jul 2013, at 08:38, DeltaDave email@hidden wrote:

On Piazze Presto (which uses Send Form) - your fields are NOT named correctly (3rd Tab of the Inspector when the field is selected). It should be noted that this is not so critical if the correct fields have been selected in the Send Form action interface.

Name should be name

Email should be email

ie lowercase name and email.

This isn’t a requirement in Send Form. Instead you need to select the fields you want to use as the sender name and sender address in the Action palette.

If the forms are going to the success page then the scripts are doing all they can (gathering the inputs into an email, sending them, and being told by the server that they were sent). I would talk to your host to check if they have any restrictions/requirements for contact forms. A lot of them will require the recipient email address to be a domain that’s managed by the host (to prevent spammers), or require you to be on a Linux server for them to work. If the forms were working up to a point then the most likely cause for them to stop working is a change on the server, since the code in the Actions won’t have changed all that much recently.

Joe

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John_Cooper1 · July 18, 2013, 12:43am

Thanks for your help. I managed to get one form working, but not others such as:

This HTML site using Send Form action:
http://www.valleyforgepizza.com/contact.html

This HTML 4.01 site using PHP Feedback Form action:

[click on Get a Quote]

Any suggestions as to why they don’t send email?

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waltd · July 18, 2013, 12:53am

Are they all on the same server? Or are there differences in the environment that might be confusing things?

Walter

On Jul 17, 2013, at 8:43 PM, John Cooper wrote:

Thanks for your help. I managed to get one form working, but not others such as:

This HTML site using Send Form action:
http://www.valleyforgepizza.com/contact.html

This HTML 4.01 site using PHP Feedback Form action:
Bermuda Supply | Appliances of Distinction
[click on Get a Quote]

Any suggestions as to why they don’t send email?

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waltd · July 18, 2013, 1:00am

Also, upload this test file to each server, visit it in a browser, and see if it sends you a message.

gist.github.com

https://gist.github.com/walterdavis/5404879

mail_test.php

<?php
foreach(explode(' ', 'from to subject message') as $field){
  $$field = (isset($_POST[$field])) ? trim(strip_tags($_POST[$field])) : '';
}
if(isset($_POST['from'])){
  mail($to, $subject, $message, 'From: ' . $from, '-f' . $from);
}
?>
<!DOCTYPE html>
<html>

This file has been truncated. show original

This is not a Freeway form handler, but it acts like one. If it works, and the Action does not, then you may have an issue with how your form is constructed or how your Action settings are configured.

Walter

On Jul 17, 2013, at 8:53 PM, Walter Lee Davis wrote:

Are they all on the same server? Or are there differences in the environment that might be confusing things?

Walter

On Jul 17, 2013, at 8:43 PM, John Cooper wrote:

Thanks for your help. I managed to get one form working, but not others such as:

This HTML site using Send Form action:
http://www.valleyforgepizza.com/contact.html

This HTML 4.01 site using PHP Feedback Form action:
Bermuda Supply | Appliances of Distinction
[click on Get a Quote]

Any suggestions as to why they don’t send email?

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John_Cooper1 · July 18, 2013, 1:14am

On 18 Jul 2013, 12:53 am, waltd wrote:

Are they all on the same server? Or are there differences in the environment that might be confusing things?

Walter

All on the same server.

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John_Cooper1 · July 18, 2013, 1:16am

Sorry Walt, I’ve no idea how to use that script you gave me. Tried uploading it as a HTNL markup item?

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waltd · July 18, 2013, 1:53am

Use an FTP application. Make sure that the filename ends in .php so the server will know what to do with it. You can’t upload this with Freeway.

Walter

On Jul 17, 2013, at 9:16 PM, John Cooper wrote:

Sorry Walt, I’ve no idea how to use that script you gave me. Tried uploading it as a HTNL markup item?

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