Hi Steve,
If someone in China fills in the form using only English characters, do you receive the email? If you fill in the form using Chinese characters, do you still receive it?
If you find the publish folder in Finder and look inside “Intake”, you should find FW_SendForm_clientintakeformchinese1.php - you could send that to support(a)softpress.com which might provide a clue as to why it’s happening.
As Walter talked about though, it could be failing in any of multiple places and it could well always be successfully being delivered from your web server but failing afterwards. One possibility is that your email provider could be receiving the email but deciding not to deliver it to your account, e.g. because the spam score is too high.
If you send that file in to support, I’ll take a look to see if there is anything obviously wrong but if not, contacting your web host to confirm whether or not the emails are being sent would probably be the next step.
If they are being sent, it’s most likely your email provider blocking them for some reason, so contacting them would be the step after that.
Simon
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