Is anyone else having issues with File>Import options disappearing in macOS 10.13?
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Yes, same problem here!
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Could this be the same problem there was when 10.12 was released and we had to wait for Apple to fix it?
Gordon
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Gordon, it’s similar, but not the same.
In various beta builds of OSX/macOS over the years, there have been issues with FWP, but they have always been rectified by the release build of OSX/macOS.
Sadly, not in this case. I have BR’d this issue for several months now with Apple, and no progress has been made.
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Surprised there hasn’t been any official word on a bug fix for this unless Freeway is simply going to be left behind and listed as being not compatible with High Sierra. I’d hoped it would have been kept on life support until the new Freeway X arrived.
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Hmm…the File > Import dialog seems to be working properly for me under High Sierra.
Screenshot: https://files.grovedesign.co/Screen-Shot-2017-09-27-at-21.48.20.png
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Whilst the options show on my screen when I open the dialog, selecting a graphic makes them disappear.
I’m using a 2017 iMac with Retina display.
Gordon
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Yes, exactly the the same for me, Gordon.
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Gordon, sorry for asking this, but in your screen shot of the dialogue box, it looks as though you are trying to import a folder from Documents. Have you tried with something in Pictures, or even copying the image to the Desktop, then selecting Graphic Files in the Import? For some of us with similar hardware and software to you and Iain, it is working every time. I really hope that a solution will be found soon …
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Hi John
The first dialog is when I select Import from the menu before I click on anything. When I select a file as in the second dialog the options disappear. My only thoughts at a possible workaround would be to copy and paste existing graphics and then import into them as they should hopefully keep their original pass through properties.
All the best
Gordon
On 28 Sep 2017, at 10:19pm, John Whittaker email@hidden wrote:
Gordon, sorry for asking this, but in your screen shot of the dialogue box, it looks as though you are trying to import a folder from Documents. Have you tried with something in Pictures, or even copying the image to the Desktop, then selecting Graphic Files in the Import? For some of us with similar hardware and software to you and Iain, it is working every time. I really hope that a solution will be found soon …
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John, Gordon’s images are the same thing as I posted on our ‘other forum’ thread.
Gordon, I don’t understand your workaround. How would you get a new graphic into your document?
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Gordon, sorry, I was being a bit dim there! I see what you mean. I’ll try that later, thanks.
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Sketched out a graphic item. Went to File>Import Graphic
Before selecting a JPEG file:
https://www.evernote.com/l/AKyMqq23s1dKjr6Zk21srkdguXsTe0h70F0B/image.png
After:
https://www.evernote.com/l/AKxs-npu211MGau2TNzEibWcLSjUSPmhylsB/image.png
The options pane vanishes.
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Paul, exactly the same as others here.
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On 30 Sep 2017, 9:28 am, Iain Mackenzie wrote:
Paul, exactly the same as others here.
My advice is not to let High Sierra near your Freeway machines until we know that an update that addresses this OS has been released. They are still selling Freeway, so I guess there is intent to support it with the new OS.
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Paul, you may be waiting a long time! As I said above, I have submiited numerous BRs on this over the last few months and nothing has been fixed.
We had a similar situation with 10.12 and 10.11 during the beta phase, but the issues were fixed in the public release.
It would be nice to think that Softpress were on the case here, but as we can’t contact them, who knows!
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I have sent an email to them directly about the two issues noted here - not yet had a reply, but it is the weekend.
It’s early days with High Sierra anyway, and received wisdom tells us not to apply the new OS on production machines Day 1 anyway. I’m lucky that I have a “stunt” Mac that I can try it out on without affecting my work, but I know others may not have that facility.
The question here is - which is more important, continuing to work with Freeway, or keeping up with Apple’s releases?
Softpress is still selling Freeway 7 on their site, which implies a commitment to continue supporting it. Time will tell. We’ll know what the position is next week, I guess.
On 30 Sep 2017, 4:56 pm, Iain Mackenzie wrote:
Paul, you may be waiting a long time! As I said above, I have submiited numerous BRs on this over the last few months and nothing has been fixed.
We had a similar situation with 10.12 and 10.11 during the beta phase, but the issues were fixed in the public release.
It would be nice to think that Softpress were on the case here, but as we can’t contact them, who knows!
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Paul, for me it is much more important to keep up with the latest macOS release. I have been using 10.13 for months now on my production iMac, and the only issue I have had is with Freeway.
How have you contacted Softpress? I thought they were not contactable by phone or email.
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Just dropped by to see if anyone was having problems with High Sierra.
For the record Freeway Pro 7.1.4 is behaving nicely with High Sierra! Can import images with no problems.
Hope this is resolved for you all!
Steve
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Hi Paul and others,
The problems with the Import dialog are depressingly familiar. Apple regularly break file dialogs for Carbon programs with every new system. They fixed these problems in a pre-release version of El Capitan, and in a post-release version of Sierra, so my hope is that they will also fix them in a future version of High Sierra. But they will only do this if enough people report problems by filing bugs in their bug reporter. The more bug reports the better, because Apple take more notice of bugs that are widely reported.
These problems won’t occur in Cocoa programs, and they won’t necessarily occur in all Carbon programs. Freeway is using (legitimate) Carbon APIs to add extra controls to the Import dialog, but Carbon programs which use vanilla dialogs probably won’t have the same problems. If you can find other Carbon programs that use extended file dialogs and have similar problems, it would be worth including information about this in bug reports.
I’m not using High Sierra, because I’m following my usual policy of giving Apple time to fix some of their bugs. If Apple don’t fix the file dialog bugs, I can think of ways to rewrite parts of Freeway that are affected. But I don’t know that I would be paid for doing this, so it’s not something that I’m planning to do in a hurry - particularly since Apple might fix the problem in a future update to High Sierra. I have a personal interest in Freeway, since I worked on it for many years, and I also have an ongoing association with Softpress, since they have published my music program (Fretspace) - but I’m no longer employed by Softpress. My plan for Fretspace is to make enough money to fund future development, including a new version of Freeway - which I have started working on, but which is a pretty major task.
As far as the current version of Freeway is concerned, there will come a time when it will no longer run on the latest (future) version of macOS. Apple have said that they will be dropping support for 32-bit applications in a future system and that High Sierra is the last system that will have “full” support for 32-bit apps. Freeway is a 32-bit app because it is a Carbon app. Apple created a 64-bit version of Carbon some years ago, but axed it because they decided - perhaps reasonably from their perspective - that they didn’t want to continue supporting two separate development frameworks (Carbon and Cocoa).
Personally, I think it’s always sensible to delay upgrading to the latest version of macOS until Apple have had time to fix bugs, but it’s not a good idea to get stuck on an old system that is no longer being supported with security updates etc. Apple normally support the current system and the previous system (and maybe the system before that) but they don’t support older systems. One way around this problem, which is popular with developers, is to use virtual systems (VMWare or Parallels) to run older systems - including systems that cannot otherwise be run on the latest hardware.
As to why Apple keep breaking Carbon file dialogs, I think that this is because they decided some years ago that they would rewrite these dialogs so that they call through to Cocoa APIs, and my suspicion is that they used private Cocoa APIs rather than public Cocoa APIs. Third-party developers are warned against using private APIs because they are not stable (in the sense that they could change in future versions of macOS), and any use of private APIs will automatically cause an application to be rejected from the App store. But Apple can use private APIs, because they wrote them and they can test their own software for problems that arise when these APIs are changed. The problem for Carbon is that it is deprecated, so Apple doesn’t devote much resource to testing it.
Jeremy
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