[Pro] php Feedback form problem

Freeway
1

I have just uploaded a new site at

www.benjaminsofboston.com

I have a dropdown “more” menu with a feedback form link.
I can not get the form to work. I jet my success page loading but no sign of an email. I have the php feedback form action attached to a table and disabled the layer tick box for the table.
Nothing I do seems to clear the problem. A previous test form that perviously worked now when I upload it, it will not work also.
Spent hours trying to fix this - can anyone help.

Thanks

Trev

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2

Your site isn’t hosted by GoDaddy is it?

David

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3

Hi David
No - site is on Streamline.net

I have other Feedback forms working there fine.

Trev

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4

Yeah I have sites using PHP Feedback Form on Streamline and they’re
fine too. You haven’t used an incorrect email address in the setup
have you? Also, try it with the spam checking off, I think I’m right
in saying that you will still get the success screen even if the
script thinks you’re a spammer.

Joe

On 9 Oct 2009, at 08:01, t50ufo wrote:

Hi David
No - site is on Streamline.net

I have other Feedback forms working there fine.

Trev

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5

Well of sorts. Although I didn’t want spammers shown an error page
they are redirected to the regular success page but with an empty
anchor tag appended to the address. For example;
http://www.this-is-my-website.com/thanks-for-your-email.html#

Trev, open a support ticket with Streamline.net as they may be able to
shed some light on the issue. As afar as the script is concerned you
are seeing the success page because the server returned a thumbs up
after asking it to send out the mail. I know certain hosts like
GoDaddy, for example, throttle outgoing mail and they are only sent
out in batches every few hours. The outgoing mail can sit for ages
before it gets processed and sent - a lot like the postal service here
in the UK actually! :slight_smile:
Regards,
Tim.

On 9 Oct 2009, at 08:21, Joe Billings wrote:

I think I’m right in saying that you will still get the success
screen even if the script thinks you’re a spammer.

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6

I know certain hosts like GoDaddy, for example, throttle outgoing
mail and they are only sent out in batches every few hours.

Yikes! That definitely puts GoDaddy firmly on my personal host blacklist.

k

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7

Yes I echo Joe’s point

Double and triple check that the recipients email address is correct. Not always easy to see because the dialogue box cannot display it all. If you are not sure then select all the text in there and delete it before copy/pasting from a known correct source. Making sure that you are not picking up stray characters.

David

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8

Thanks guys for your input. I am going to try a completey new test form on the server - just to see what happens.

Re the email address - I am trying it with my own email address to test it. I will get back an let you know how it goes.

Trev

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9

OK Had a little time to play around.

I created a completely new form on a singe page page with a success and fail page and published. I upload to Streamline Server where the orig. form does not work and this new form also will not work.
I load exact same to Streamline Server where my own site is and - yes it works.
I take my orig. form that will not work and place it on my Streamline server and - it works.
I think I will have to open a job ticket with streamline to see if it is something server side.
Any further comments would be great - I will report back and let you know how it goes.

Trev

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10

So People here is what I sent to Streamline:

I have uploaded a test PHP Feedback form to my own website on Streamline
www.trevormckay.co.uk/formtest2/feedback.html and it works fine
I have also the same test PHP Feedback form at
www.benjaminsof boston.com/formtest2/feedback.html on Streamline and it does not work.

this test form is returned to my email address this is how I know it is not working on the benjamins address.

Is it possible for you to correct the problem - why is it working on one address and not the other - I have not made any settings changes to my settings on my account since it started.

And the reply:

Thank you for your query

When running a PHP Mailer on the server, you should have the following information on the mail command.

mail("$to", “Subject”,“Content”, “From: $from”, “-f$from” )

The first parameter to MAIL is the address to which you want the form contents sent, in this case your own email address. The second parameter is the subject of the email message, the third is the content of the message and the fourth is the “From” header so that you know who the sender is, and can reply.

In order for the script to work, you need to specify, via a fifth -f parameter, the domain from which the mail is being sent(email@hidden). The PHP component uses SMTP (Simple Mail Transfer Protocol), and all StreamlineNet SMTP servers have filters which ensure that the data returned by either the first or fifth mail parameter relates to one of your domains hosted by StreamlineNet.

Note: The script has to be enclosed within the “” tags because the PHP processor treats all input as HTML code unless otherwise specified. On some systems, you may need to use “” as the opening and closing tags to get the script to work.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

This is all very well - but I havn’t a clue what to do.
Still can’t understand why it works on my account and not on the new one with Streamline.

I just assumed the action would take care of everything for me - Can anyone help me here please.

Trev

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11

Hi Trev,
Thanks for doing the detective work on this. It’s quite common to see
different servers with different configurations like this so it
doesn’t surprise me too much that on one account it works and the
other it doesn’t.
I’ll have a look at the action tomorrow for you (I should have some
time in the evening) and see if I can revise the code to add in the
5th parameter.
Regards,
Tim.

On 10 Oct 2009, at 18:01, t50ufo wrote:

So People here is what I sent to Streamline:

I have uploaded a test PHP Feedback form to my own website on
Streamline
www.trevormckay.co.uk/formtest2/feedback.html and it works fine
I have also the same test PHP Feedback form at
www.benjaminsof boston.com/formtest2/feedback.html on Streamline and
it does not work.

this test form is returned to my email address this is how I know it
is not working on the benjamins address.

Is it possible for you to correct the problem - why is it working on
one address and not the other - I have not made any settings changes
to my settings on my account since it started.

And the reply:

Thank you for your query

When running a PHP Mailer on the server, you should have the
following information on the mail command.

mail("$to", “Subject”,“Content”, “From: $from”, “-f$from” )

The first parameter to MAIL is the address to which you want the
form contents sent, in this case your own email address. The second
parameter is the subject of the email message, the third is the
content of the message and the fourth is the “From” header so that
you know who the sender is, and can reply.

In order for the script to work, you need to specify, via a fifth -f
parameter, the domain from which the mail is being sent(email@hidden
). The PHP component uses SMTP (Simple Mail Transfer Protocol), and
all StreamlineNet SMTP servers have filters which ensure that the
data returned by either the first or fifth mail parameter relates to
one of your domains hosted by StreamlineNet.

Note: The script has to be enclosed within the “” tags because the
PHP processor treats all input as HTML code unless otherwise
specified. On some systems, you may need to use “” as the opening
and closing tags to get the script to work.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

This is all very well - but I havn’t a clue what to do.
Still can’t understand why it works on my account and not on the new
one with Streamline.

I just assumed the action would take care of everything for me - Can
anyone help me here please.

Trev

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12

Hi Tim

Many thanks for your help.

I first tried to get some HUMAN help at Streamline but they seem to encourage Job Tickets. This is where we non coders crumble - not being able to work with the “techno babble”! Instead of them investigating why it works on one account and not on another on the same system / server.

By the way I originally used the previous vresion of the PHP Feedback form action but checked to see that there was an updated one - this is the one I have currently applied to the form table.

Thanks again for the input - the only reason I am trying to resolve the problem quickly is that the form in on a New Restaurant site and the owner is keen (obviously) the have feedback.

Thanks

Trev

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13

Hi Tim

Just wondering if you had any time to look at a possible solution. I have bombarded Streamline yet again asking for a simple reply as to why the form will not work on one domain hosted by them, when exact same is working on another domain hosted by them.

Trev

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14

Just a thought. Is one of the sites on a Windows server?

Streamline do both Linux and windows web hosting

David

On 12 Oct 2009, at 21:54, “t50ufo” email@hidden wrote:

I have bombarded Streamline yet again asking for a simple reply as
to why the form will not work on one domain hosted by them, when
exact same is working on another domain hosted by them.

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15

Hi David

No - both are on Linux.
I haven’t made any changes at all via control panel.

Trev

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16

Are both Actions using the same options as each other (apart from
address and error/success pages)?

Joe

On 12 Oct 2009, at 22:34, t50ufo wrote:

Hi David

No - both are on Linux.
I haven’t made any changes at all via control panel.

Trev

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17

Hi Joe

It’s exactly the same form upload on both sites. Not 2 different forms created with different settings.

Trev

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18

That is strange then, but I suppose, as Tim said, your host probably
has a number of different servers, each of which can have different
settings.

Joe

On 12 Oct 2009, at 23:01, t50ufo wrote:

Hi Joe

It’s exactly the same form upload on both sites. Not 2 different
forms created with different settings.

Trev

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19

Hi Joe,

I understand. I haven’t got a reply back from them yet. Think theyr’e too big to bother. At the stage where - I just want this to work, spent quite some time to get it all working OK and just this one glitch.

I could pull the form from the site - but that’s just negative design. The PHP Feedback Form works well for me well on other sites and I like it and I believe Streamline are completely at fault here. It’s my money i’m paying them, so time to make a decision perhaps.

David at IneedHosting - prices look good there - I could be migrating! If you are Freeway friendly and my form works there . . . !

Trev

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20

Hi Trev,
I’ll send you the revised action directly for you to test.
Regards,
Tim.

On 12 Oct 2009, at 23:24, t50ufo wrote:

Hi Joe,

I understand. I haven’t got a reply back from them yet. Think
theyr’e too big to bother. At the stage where - I just want this to
work, spent quite some time to get it all working OK and just this
one glitch.

I could pull the form from the site - but that’s just negative
design. The PHP Feedback Form works well for me well on other sites
and I like it and I believe Streamline are completely at fault here.
It’s my money i’m paying them, so time to make a decision perhaps.

David at IneedHosting - prices look good there - I could be
migrating! If you are Freeway friendly and my form works there . . . !

Trev

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